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Don's Ford

Utica, NY

4.6
254 Reviews
Here in the greater Utica, NY area, there are any number of places to shop for a car. That said, you could shop at every store from Ilion, Herkimer to Whitesboro and still not find a dealer as eager to earn your business as we are here at Don's Ford. Known locally as Don's Superstore, or just Don's to our friends, we've been doing business with folks from all corners of New York for quite some time now, and we've always taken great pride in our customer service. Whether you're shopping for the latest Ford models near Rome, NY or you just want a great deal on a used car near New Hartford, NY, our team here at Don's Ford will gladly work with you to help you find the car, truck, or SUV of your dreams.
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5712 Horatio St

Utica, NY

13502

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Showing 254 reviews

May 01, 2019

My experience Everyone was very friendly and my car was done in a timely manner. I always trust my car is in good hands when I leave it there to be serviced. More

by HPAOLOZZI2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Sheldon, Wendy Carlson, Gabriel Grann, Chelsea Lanaux
May 01, 2019

Very pleased I called recently with a complaint about the 2012 terrain and the rust despite protection and my general unhappiness with the dealership. I spoke with More

by SVENDTISH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Maher, Jon Bryant, Jana
April 30, 2019

Always treat me good. Service department has always treated me good. They explain what needs to be done, and tell me the cost up front. Chris is always great to work with. More

by LLWILLS1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 30, 2019

Always a pleasure!! This is my third vehicle that I leased from Don's Ford and they are always a pleasure to work with and very accommodating. And I am always very happ More

by LMM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Potasiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Borelli, Robert Gulla, Gabriel Grann
April 30, 2019

TO MUCH GAS I LIVE 40 MIN. AWAY FROM THE SHOP. SET UP A DATE AND TIME TO DO A RECALL ON OUR FORD ESCAPE, MY WIFE TOOK THE DAY OFF AND DROPPED THE CAR OFF. I MEE More

by BBERWICK
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
DON'T REMEMBER THEIR NAMES
April 30, 2019

Easy, fun, hassle free The salesmen was very down to earth and honest. I walked in with a few questions and they were answered promptly. The salesman made the experience as More

by Jmarches11295
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Gulla
April 29, 2019

Perfect Experience We are so happy with our 2016 Ford Explorer Platinum! We walked in knowing exactly what we wanted and what we wanted to pay. Our sales associate Bob G More

by JOJOPASSMORE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Potasiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Gulla
April 29, 2019

My experience was awesome, very quick and easy to make a dea Scott is an awesome salesperson. He was very easy to work with and was very thorough. I was able to get the vehicle I wanted at the price I wanted. Ev More

by CTUFF1215
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Risucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Borelli, Deb Childs
April 26, 2019

Very good They were very efficient and explained everything to me when the service was completed. Everyone was very nice. Service was completed within the tim More

by DTILBE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wendy Carlson
April 26, 2019

Simple I knew what I wanted and what I needed in an SUV. Bob helped me find the perfect SUV for me and my family. I appreciated that he was helpful without b More

by Dawn715
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Gulla
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