
Don's Ford
Utica, NY
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 254 reviews
My experience Everyone was very friendly and my car was done in a timely manner. I always trust my car is in good hands when I leave it there to be serviced. Everyone was very friendly and my car was done in a timely manner. I always trust my car is in good hands when I leave it there to be serviced. More
Very pleased I called recently with a complaint about the 2012 terrain and the rust despite protection and my general unhappiness with the dealership. I spoke with I called recently with a complaint about the 2012 terrain and the rust despite protection and my general unhappiness with the dealership. I spoke with Jon Bryant who seemed genuinely sorry about my experience in the last few years. He said he would work on my unhappiness. A few days later I received a call from Tom Maher. Between both of these gentlemen I decided to give the dealership another chance when I swore I wouldn’t! To my surprise and delight they were phenomenal and I now own another GMC More
Always treat me good. Service department has always treated me good. They explain what needs to be done, and tell me the cost up front. Chris is always great to work with. Service department has always treated me good. They explain what needs to be done, and tell me the cost up front. Chris is always great to work with. More
Always a pleasure!! This is my third vehicle that I leased from Don's Ford and they are always a pleasure to work with and very accommodating. And I am always very happ This is my third vehicle that I leased from Don's Ford and they are always a pleasure to work with and very accommodating. And I am always very happy with my purchase! More
TO MUCH GAS I LIVE 40 MIN. AWAY FROM THE SHOP. SET UP A DATE AND TIME TO DO A RECALL ON OUR FORD ESCAPE, MY WIFE TOOK THE DAY OFF AND DROPPED THE CAR OFF. I MEE I LIVE 40 MIN. AWAY FROM THE SHOP. SET UP A DATE AND TIME TO DO A RECALL ON OUR FORD ESCAPE, MY WIFE TOOK THE DAY OFF AND DROPPED THE CAR OFF. I MEET HER, THEN THREE HOURS LATER WE GET A CALL THAT SAID “ TO MUCH GAS IN THE TANK, WE CAN’T DO THE RECALL. PLEASE PICK UP THE CAR AND BRING IT BACK WITH LESS THAN A ¼ TANK”. I PICKED UP THE CAR BUT, WILL NOT BE BRINGING IT BACK. OVER 5 HOURS TO GET NOTHING DONE. WE WERE NEVER TOLD HOW MUCH GAS TO HAVE IN THE TANK AND IT'S NOT ON THE RECALL SLIP WE GOT IN THE MAIL. More
Easy, fun, hassle free The salesmen was very down to earth and honest. I walked in with a few questions and they were answered promptly. The salesman made the experience as The salesmen was very down to earth and honest. I walked in with a few questions and they were answered promptly. The salesman made the experience as smooth and enjoyable as possible. Great experience overall, I have no complaints More

Perfect Experience We are so happy with our 2016 Ford Explorer Platinum! We walked in knowing exactly what we wanted and what we wanted to pay. Our sales associate Bob G We are so happy with our 2016 Ford Explorer Platinum! We walked in knowing exactly what we wanted and what we wanted to pay. Our sales associate Bob Gulla made that happen. We will definitely be going back to Don’s Ford for our next vehicle purchase. Also, thanks for our $250 dollar gas card! More
My experience was awesome, very quick and easy to make a dea Scott is an awesome salesperson. He was very easy to work with and was very thorough. I was able to get the vehicle I wanted at the price I wanted. Ev Scott is an awesome salesperson. He was very easy to work with and was very thorough. I was able to get the vehicle I wanted at the price I wanted. Everything was smooth and quick. More
Very good They were very efficient and explained everything to me when the service was completed. Everyone was very nice. Service was completed within the tim They were very efficient and explained everything to me when the service was completed. Everyone was very nice. Service was completed within the time frame they told me More

Simple I knew what I wanted and what I needed in an SUV. Bob helped me find the perfect SUV for me and my family. I appreciated that he was helpful without b I knew what I wanted and what I needed in an SUV. Bob helped me find the perfect SUV for me and my family. I appreciated that he was helpful without being overbearing. He was also very patient when answering my many questions. More