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Don's Ford
Utica, NY
192 Reviews
Here in the greater Utica, NY area, there are any number of places to shop for a car. That said, you could shop at every store from Ilion, Herkimer to Whitesboro and still not find a dealer as eager to earn your business as we are here at Don's Ford.
Known locally as Don's Superstore, or just Don's to our friends, we've been doing business with folks from all corners of New York for quite some time now, and we've always taken great pride in our customer service. Whether you're shopping for the latest Ford models near Rome, NY or you just want a great deal on a used car near New Hartford, NY, our team here at Don's Ford will gladly work with you to help you find the car, truck, or SUV of your dreams.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 192 reviews
October 21, 2024
Super friendly and outgoing staff very easy to talk with and are truly there to help you find the right vehicle for you and are truly there to help you find the right vehicle for you More
by DROBERTSGOLF13
Verified CustomerEmployees Worked With
October 20, 2024
Rotation done but sensor for tire location not done. Called out wrong tire for low pressure. Tire going flat and I'm putting air in wrong tire. Fixed by Goodyear service. (did not have tire gage so whe Called out wrong tire for low pressure. Tire going flat and I'm putting air in wrong tire. Fixed by Goodyear service. (did not have tire gage so when by computer screen) More
by CRIS_TOE_FISHER
Employees Worked With
MATHEW HEARN
October 18, 2024
I am always pleased with the service I receive. The men at the desk are a pleasure to work with and I would recommend this service area to anyone. The men at the desk are a pleasure to work with and I would recommend this service area to anyone. More
by TSCHAFER30
Employees Worked With
David Swald
October 16, 2024
The Appointment was quick and easy to set up and I was able to leave the vehicle at the door the night before and they finished with the appointment early. They also did an extra request when I asked, th able to leave the vehicle at the door the night before and they finished with the appointment early. They also did an extra request when I asked, that wasn't part of the original request. More
by HPBOUND
October 16, 2024
Service writers are very kind and considerate. I feel as the wait time for quick lube could be a little quicker I feel as the wait time for quick lube could be a little quicker More
by KENMUZMAN1
October 16, 2024
Came in to talk to Matt about returning my lease and the process. He asked what our intentions were and what would it take for another lease or purchase. We said if we could get a new f150 for about the sa process. He asked what our intentions were and what would it take for another lease or purchase. We said if we could get a new f150 for about the same payment as the ranger we were leasing it might happen. He left for a couple minutes, brought back some keys for a test drive. We drove around a little bit and came back. He left for a couple minutes, came back with some paperwork, told us the price, and the deal was done! We came back in a couple hours and drove off with our new f150. More
by JBEAVERS6536
Employees Worked With
MATT- SALESMAN
October 16, 2024
The service was excellent. They picked up my car at work and delivered it back as promised. They returned it in the time frame promised despite doing some unanticipated mainten They picked up my car at work and delivered it back as promised. They returned it in the time frame promised despite doing some unanticipated maintenance for me. Great place to have service done. More
by PFPBEAR
October 16, 2024
Fantastic service with fair pricing. Staff are very knowledgeable and they know how to treat their customers! Staff are very knowledgeable and they know how to treat their customers! More
by DDCALHOUN
Employees Worked With
October 16, 2024
Always excellent customer service provided by Mathew Hearn (service advisor). From his professionalism to courteous demeanor, he has always treated me with respect and been very conscientious of my indi Hearn (service advisor). From his professionalism to courteous demeanor, he has always treated me with respect and been very conscientious of my individual needs. Mr. Hearn is a great asset to Don's Ford and the service department!!! More
by KEVIN_WYRICK
Employees Worked With
Mathew Hearn
October 16, 2024
2023 Subaru Crosstrek and in 2024 didn't cover rotors under warranty. feel they should have been covered along with brake pads under warranty. feel they should have been covered along with brake pads More
by BUTCH7265
