Don White's Timonium Chrysler Dodge Jeep Ram - Service Center

OUTSTANDING SERVICE EXPERIENCE! I brought my Dodge Charger in for an engine matter. I had the pleasure of working directly with Tim Mummert, Service Director. He was most courteous I brought my Dodge Charger in for an engine matter. I had the pleasure of working directly with Tim Mummert, Service Director. He was most courteous, professional and diligent in having the necessary work completed on my vehicle to my upmost satisfaction. Overall I strongly believe Tim is a true asset to Don White's Service Department. I would not hesitate to recommend Tim and his service team to anyone that needs service on their vehicle. Hank K , Cockeysville, MD More

Great service My Jeep Wrangler went in for a recall. The appointment was convenient, and the service folks were friendly and efficient. The care was ready within a My Jeep Wrangler went in for a recall. The appointment was convenient, and the service folks were friendly and efficient. The care was ready within an hour. More

Great service experience James Johnson is always a pleasure to deal with. He is friendly, professional, and takes the time to explain work to be performed. I was 100% satisfie James Johnson is always a pleasure to deal with. He is friendly, professional, and takes the time to explain work to be performed. I was 100% satisfied with my service appointment. More

Worst customer service in Baltimore. Constantly overbooking. I bought a a brand new 2008 Town and Country from Don White Timonium. The customer service is unbelievable. I have taken my vehicle for repair an aver I bought a a brand new 2008 Town and Country from Don White Timonium. The customer service is unbelievable. I have taken my vehicle for repair an average of 3 times a year for the past 8 years and yes they never cease to amaze me. Every single trip, 100% of my visits my vehicle has to stay in the shop longer than they promise. an average of a week every other place i take my car it an average of 24 hours. I have had this car 8 years and till today my A/c has never functioned correctly i have taken it back every year and they have kept my car an average of 2 weeks and still the A/C is never fuctioning always blowing hot air. My car is currently at Don white as we speak for the same problem and as usual 3 days have already past and no word. Why do i keep taking my car back to Don white? Because like the fool I am I paid for the extra warranty (hence A/C)so if the repair falls under the warranty i will get it done at Don White although as i mentioned worse experience in my life. I don't usually complain and the guys at the front desk are very nice and helpful but 8 years of constant bad service its time I say something. I am going to all feedback sites to complain about Don Whites constant overbooking and bad service, the least i can do is warn others out there. More

A Rep that went above and beyond! After routine brake repair at the service center, I had to bring my Rav4 back in for a very annoying squeaking noise. The first service rep/tech someh After routine brake repair at the service center, I had to bring my Rav4 back in for a very annoying squeaking noise. The first service rep/tech somehow missed the cause of the noise and actually sent me back on my way SQUEAKING after a 2 hour wait! Something inside me told me to return and that's when another representative (Derrick) could see the concern in my face. He actually took complete charge to fix the situation. He made me feel comfortable, secure and assured that he would help me or at least give me answers. He drove the vehicle and immediately noticed the loud noise and took action! He not only found the cause of the noise, but also made sure that the work was completed and that I was relieved of my vehicles issue and concerns. I appreciate how he went above and beyond to make sure that the issue was solved and a customer was happily satisfied. I will always schedule with Derrick and definitely refer to HIM! Amazing Service from an Amazing Rep! More