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Don White's Timonium Chrysler Dodge Jeep Ram - Service Center
Cockeysville, MD
137 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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137 Reviews of Don White's Timonium Chrysler Dodge Jeep Ram - Service Center
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March 11, 2024
We recently took our 2018 Jeep Grand Cherokee to Don Whites for a cylinder missfire,the service advisor told us later that day that we had a bad head gasket and was allowing coolant to leak into the spa Whites for a cylinder missfire,the service advisor told us later that day that we had a bad head gasket and was allowing coolant to leak into the spark plug tube,she advised us they were waiting for the third party warranty company (which was purchased through Don Whites) to inspect and authorize the repair,when i asked about a loaner vehicle that was part of the warranty she replied as soon as the warranty company approves the repair they can issue one.That was on Feb 15th,as of Feb 21st i still hadnt heard anything,i reached out to my service advisor and she was trying to contact them,the next day i was told they were instructed to do more diagnostics by removing the cylinder head for further inspection and if the claim was denied we would be responsible for the $1,560 dollar diagnostic fee,i was furious and contacted the service manager where he proceeded to tell me i read it wrong and i was free to take it somewhere else if not satisfied.After working out the details and the service manager admitting i was miss quoted i authorized the removal of the head,still no loaner vehicle.Over the weekend after reading the purchase agreement i remembered the Jeep was a certified pre owned that carried a 7 year 100k mile warranty from date of original purchase,when i brought that to the service advisors attention she looked it up and said "how did we miss that".Not knowing how long it would take i requested a loaner vehicle and was told they didnt have one available,after being without it for 2 weeks.The Jeep was finished the next day and i was told i had a $100 dollar deductable which under any other circumstance i would have been happy to pay,i asked if they would deduct that and they said they could not,upon getting it back the following day i checked the coolant and engine oil levels only to find bolts not tight,intake tube clamp loose and several cable ties broken and not replaced,i took pictures and forwarded them to the service advisor,she said she would show them to the service manager and he would contact me.To date i havent heard from anyone.This was one of three Jeeps we have purchased from Don Whites in the past three years,i cannot say enough great things about the sales team,even though we had our own financing they were fantastic to deal with and are very convenient to my work,but im sorry to say i wont be purchasing another vehicle from this dealership. More
by richard
Employees Worked With
Jessica Griffin
September 29, 2023
I purchased a used Grand Cherokee on 9/5/22, and on 9/6/22 the infotainment screen went up. I took it back and was told the unit had to be replaced. The service department Had my car for 2 weeks putti 9/6/22 the infotainment screen went up. I took it back and was told the unit had to be replaced. The service department Had my car for 2 weeks putting in the new screen. I used the Jeep all winter long with no problem, in June of 23 I turned on the A/C and it made a loud hissing noise. In July I took the Jeep into the service department to see what was wrong. Let’s just say the Service department is the worst. I was told so many different stories from James over a period of a month and a half that it made me confused. It cost me $473.00 for them to tell me they added Freon and did a leak test. I got in my Jeep and turned on the a/c and it still made the loud hissing noise. I walked back into the service department and told James the hissing was still there. He told me to drive it for 2 weeks and he would make an appointment to test it again for leaks? ( I paid $473.00 for a leak test) I drove it for 2 weeks and the a/c did the same thing. I took it in after the 2 weeks for them to test the a/c and an oil change. I waited 3 1/2 hours and was told my Jeep was ready. I asked what was wrong with the a/c, and was told I’m sorry we never got a chance to look at the a/c we just changed your oil. I was told I would need to make an appointment and leave my Jeep so they could check it out. I dropped off my Jeep and asked for a loaner, because my extended warranty allows for one. I was told by James that he could not give me one because he was not sure it would be covered. I waited for 3 days ( no call from James) I called them and was told that they found a leak in the condenser and they would have to remove the dash to replace it. I asked about the loaner car and was told oh we don’t know how long it will take to get in the part and you only get 5 days on loaner. I was told the part would be in over the weekend. (It was not) I called back on Monday and was told the part could be in but James was not sure, he would check and get back to me. I asked about the loaner car and was told not yet! I was done at this point, so I called the warranty company and talked to them about my claim, and was told the dealership should have called them about the delay with the part because they would give 10 days with the loaner. The person from the warranty company said he would call James. He called back and said: oh they have the part and a loaner car for you to get today. I waited for a call from James which I never got; so I called him and was told come get the loaner car. I went to get the loaner and ask how long it would take to have the work done. I was told not sure. They had my Jeep 12 more days with excuses why it was taking so long. I called James and he told me my Jeep was done come pick it up. I turned in the loaner and waited for my Jeep. It pulled up I got the keys and started it up and turned on the a/c and the hissing was as loud as before nothing had changed. I walked in and ask James what was going on because the hissing was still there. He walked out to the jeep and said ( oh, but the a/c is cold) Once again he told me to drive it for awhile and see what happens. I left the dealership and traded the Jeep in 3 days later for a car. I did this because I never wanted to deal with Don White’s ever again. I have purchased over 50 cars in my lifetime and dealt with a lot of dealerships, and Don White’s is the worst of them all. What ever you do think long and hard before purchasing a vehicle from this dealership. More
by Wntmore58
Employees Worked With
James Johnson, Kevin Bonovich
June 01, 2023
James is efficient and knows customer service! I appreciate that they were able to squeeze in service of my car on a holiday weekend. I appreciate that they were able to squeeze in service of my car on a holiday weekend. More
by irishreds28
Employees Worked With
James Johnson, Allan Schwartzman
May 11, 2023
Your team was there and ready to support me first thing in the morning. They quickly assisted to get my truck ready and were very quick in completing the work (faster than expected and projected!). The in the morning. They quickly assisted to get my truck ready and were very quick in completing the work (faster than expected and projected!). They provided great communication and were friendly and professional. More
by russaa2016
Employees Worked With
Jessica Griffin, Allan Schwartzman, Scott Rivenbark
April 10, 2023
I could not say enough positive things about Don Whites of Timonium! I bought my car back in December and come April it was time for my first oil change. They were incredibly helpful from the start and mad of Timonium! I bought my car back in December and come April it was time for my first oil change. They were incredibly helpful from the start and made sure i would have my car done before work. I dropped my car off before they were even open around 7am and everyone at the service center was kind and welcoming! My car was done before 7:45 and they even took it through the car wash. I could not be happy with the service from Don Whites. They truly put there customers first in every situation! A huge thank you to everyone at Don Whites for helping me out and for getting my car done in such a quick amount of time! I will continue to recommend Don Whites to anyone looking for a new vehicle! More
by maddysebelist
Employees Worked With
Jessica Griffin, Allan Schwartzman, Scott Rivenbark
March 31, 2023
The whole entire experience was amazing. The service rep went out of his way to go the extra mile and everyone there was incredibly pleasant. You all are a breath of fresh air compared to The service rep went out of his way to go the extra mile and everyone there was incredibly pleasant. You all are a breath of fresh air compared to the Westminster Jeep location! I will return even if it's not exactly close to home! Thanks again for everything! More
by jsallow
Employees Worked With
Robert Marstellar
March 12, 2023
Alan always makes a visit to the dealership a positive experience. He is organized and treats me like a customer. Nothing really ever seems to be an issue when working with Alan. He is truly an asset to t experience. He is organized and treats me like a customer. Nothing really ever seems to be an issue when working with Alan. He is truly an asset to the dealership. More
by wayap1
Employees Worked With
Allan Schwartzman
