Don White's Timonium Chrysler Dodge Jeep Ram - Service Center

Service center I had a concern about my service and expressed this with service manager Kevin Caroll. Kevin listened to my concern and took immediate action to resol I had a concern about my service and expressed this with service manager Kevin Caroll. Kevin listened to my concern and took immediate action to resolve my issue. I was very appreciative of attention given to my problem. Thank you Kevin. Sincerely, Kim Hart More

Service at its BEST! Don Whites is above the rest when it comes to their employees, especially the service department. For several years I have dealt with the same advise Don Whites is above the rest when it comes to their employees, especially the service department. For several years I have dealt with the same adviser in the service department "James", he always greets with a smile and delivers what he promises. Over the years I have felt like the guys at Don Whites are like family, if you are looking to purchase a new or used car, you need to experience the Don Whites difference. You won't regret it. More

Service Department Have had multiple Jeeps serviced here and only because of James Johnson. I feel like he is a member of my family and personal takes care of my jeeps a Have had multiple Jeeps serviced here and only because of James Johnson. I feel like he is a member of my family and personal takes care of my jeeps as if they were his own. He's always available to discuss anything needed or recommended with them. He doesn't charge me for all the little crap that other places do. Prices are very fair. He keeps me informed of the status anytime they are in for service and will even email me pictures explaining the job being performed!!! Can't ask for more!!! If you have your car serviced at Don Whites go see James!!!! More

Quick, no hassle Scott Bachman, is a very good advisor... He explained what was done to my vehicle,and what I would need done, and the time frame I should have it don Scott Bachman, is a very good advisor... He explained what was done to my vehicle,and what I would need done, and the time frame I should have it done, no hassle! He was very respectful and organized, had me in and out, and that, I really appreciate! More

replaced trans Don White's Timonium is tops with me. Repaired under warranty transmission and replaced axel NO CHARGE no games. Scott Bachman was very very helpful Don White's Timonium is tops with me. Repaired under warranty transmission and replaced axel NO CHARGE no games. Scott Bachman was very very helpful! More

dealer broke contract!.,very uncomfortable people here.! i purchased jeep patriot2014.,all i could afford.,my jeep i am very satisfied with.,but did not like dealing with this place from beginning.,i found j i purchased jeep patriot2014.,all i could afford.,my jeep i am very satisfied with.,but did not like dealing with this place from beginning.,i found jeep on e- net for one price and (locked it in) but when at dealer price changed.,very pushy bunch. finnily after being called back numerious times got jeep for close to offered price, i was supposed to recieve lifetime maintanence but they started to charge me., lot of no good people at this place., if you can find good deal somewhere else go there!. More

Service department let down ! In 2008 I purchased my vehicle from Don Whites and that experience was great! However I have taken that same vehicle to the service department at Don In 2008 I purchased my vehicle from Don Whites and that experience was great! However I have taken that same vehicle to the service department at Don White and each experience has been a headache ! Not only are they not personable they do not return phone calls in a timely matter or sometime not at all! In July 2014 I took my vehicle in the service department in order to fix the air conditioner. After have my vehicle for several days without a phone call they advised that my vehicles air conditioner was fixed. I then received my vehicle and days later the air was not working again. I contacted them and had to drive 30 mins away in order for them to fix my vehicles air conditioner yet again. At this point they contacted me and advised that it was the vehicles air compressor and that I would have to pay additional for them to replace that. I agreed and days later I received my vehicle back and they advised that the vehicle was repaired. Several days later while in the hospital postpartum my husband drove my vehicle, at which time he noticed that the air was blowing out hot air. Making a long story short it is now March of 2015 and the vehicle is still not fixed and I had to purchase a new vehicle from another dealer where I have had nothing but positIve experices with both the sales department and services department!!! Oh and to top it off a manager kevin Carroll tried to tell me that something was told to me that needed to be fixed that never was told to me and I know for a fact that if it was something in reference to the air conditioner I agreed to everything being fixed due to having a toddler and a newborn in a very hot summer it would not be safe to drive around in a vehicle with no air conditioner ! I will never purchase nor bring my vehicle for service to Don Whites again! More

Service appt I recently brought my jeep for service with James and it was an excellent experience. They made sure everything needed on my car was taken care of and I recently brought my jeep for service with James and it was an excellent experience. They made sure everything needed on my car was taken care of and it was done quickly and thoroughly. I recommend James and this service dept. I will be taking my car back here for future service needs. -Jillian More

Not happy with service I purchased a 2007 Wrangler in July 2013, right away I noticed it was burning oil. I notified the dealer, and was told to keep track of it. This was o I purchased a 2007 Wrangler in July 2013, right away I noticed it was burning oil. I notified the dealer, and was told to keep track of it. This was obviously to delay the warranty. Here it is nine months later, and I am responsible for replacing the engine. Kevin treated me very rude, told me to "file a formal complaint with Chrysler" which I did. He obviously lied to Chrysler, because when Stephani came back on the line she said it was a "misunderstanding" This vehicle has been serviced at Don Whites, and they MIGHT honor the lifetime guarantee on the engine, but have to do "a lot" of diagnostics for which I have to pay.The FIRST step is to pay them $110 to check spark plugs. I will NOT dump money into this dealer. Searches have revealed there is a problem with the manufacturing of the 3.8l in which the oil control rings were incorrectly installed, it is estimated that 40% of the 3.8l are affected. My 2005 Grand caravan with a 3.8l does not burn ANY oil, my Jeep burns a quart every 700 - 800 miles. Back round on me, I was a professional mechanic for 17years, I have been a mechanic my entire life. I used to possess an ASE MASTER certification in automobiles and light trucks, ASE MASTER certification in medium and heavy duty trucks. I carried the same certifications from Michigan state. I changed professions 15 years ago, so I let my certs expire, I state this just to demonstrate I am knowledgeable in service of vehicles. Tom More

I wanted to drop off my brand new jeep for service because it was making an awful noise. I spoke with Charles Walden first, and I described the problem to him. He was very arrogant and unapproachable. because it was making an awful noise. I spoke with Charles Walden first, and I described the problem to him. He was very arrogant and unapproachable. After an extended period of time, the service team proceeded to tell me I was involved in a high speed collision and my bearings/control arm needed to be replaced. I explained to them that I have never hit anything in this vehicle and was confused because there was not a scratch on it. They also said because it was in an "accident" I had to go through insurance. I later called Chrysler and explained the situation, and they said it was covered under warranty. The representative from Chrysler called Don White's, and they told Chrysler it had chunks missing out of the tire and body damage and was involved in an accident. Upset by them making a story like that up, I took my vehicle elsewhere for repairs. The next dealership instantly could tell it was not involved in an accident and covered the repairs (which were only $180, not $6000) under warranty. It is my firm belief that the service team at Don White's was attempting to commit fraud by having my go through insurance instead of warranty. That way they could make up the prices and labor chargers instead of Chrysler paying them for parts only with a warranty service. After I had repairs done at the other dealership, I received notification that Don Whites placed a claim with Chrysler advising my vehicle was involved in an accident and not to cover it under warranty. This was done intentionally because I chose not to do business with them. I will NEVER do business with this dealer or recommend them to anyone. More