Don White's Timonium Chrysler Dodge Jeep Ram - Service Center

replaced trans Don White's Timonium is tops with me. Repaired under warranty transmission and replaced axel NO CHARGE no games. Scott Bachman was very very helpful Don White's Timonium is tops with me. Repaired under warranty transmission and replaced axel NO CHARGE no games. Scott Bachman was very very helpful! More

dealer broke contract!.,very uncomfortable people here.! i purchased jeep patriot2014.,all i could afford.,my jeep i am very satisfied with.,but did not like dealing with this place from beginning.,i found j i purchased jeep patriot2014.,all i could afford.,my jeep i am very satisfied with.,but did not like dealing with this place from beginning.,i found jeep on e- net for one price and (locked it in) but when at dealer price changed.,very pushy bunch. finnily after being called back numerious times got jeep for close to offered price, i was supposed to recieve lifetime maintanence but they started to charge me., lot of no good people at this place., if you can find good deal somewhere else go there!. More

Service department let down ! In 2008 I purchased my vehicle from Don Whites and that experience was great! However I have taken that same vehicle to the service department at Don In 2008 I purchased my vehicle from Don Whites and that experience was great! However I have taken that same vehicle to the service department at Don White and each experience has been a headache ! Not only are they not personable they do not return phone calls in a timely matter or sometime not at all! In July 2014 I took my vehicle in the service department in order to fix the air conditioner. After have my vehicle for several days without a phone call they advised that my vehicles air conditioner was fixed. I then received my vehicle and days later the air was not working again. I contacted them and had to drive 30 mins away in order for them to fix my vehicles air conditioner yet again. At this point they contacted me and advised that it was the vehicles air compressor and that I would have to pay additional for them to replace that. I agreed and days later I received my vehicle back and they advised that the vehicle was repaired. Several days later while in the hospital postpartum my husband drove my vehicle, at which time he noticed that the air was blowing out hot air. Making a long story short it is now March of 2015 and the vehicle is still not fixed and I had to purchase a new vehicle from another dealer where I have had nothing but positIve experices with both the sales department and services department!!! Oh and to top it off a manager kevin Carroll tried to tell me that something was told to me that needed to be fixed that never was told to me and I know for a fact that if it was something in reference to the air conditioner I agreed to everything being fixed due to having a toddler and a newborn in a very hot summer it would not be safe to drive around in a vehicle with no air conditioner ! I will never purchase nor bring my vehicle for service to Don Whites again! More

Service appt I recently brought my jeep for service with James and it was an excellent experience. They made sure everything needed on my car was taken care of and I recently brought my jeep for service with James and it was an excellent experience. They made sure everything needed on my car was taken care of and it was done quickly and thoroughly. I recommend James and this service dept. I will be taking my car back here for future service needs. -Jillian More

Not happy with service I purchased a 2007 Wrangler in July 2013, right away I noticed it was burning oil. I notified the dealer, and was told to keep track of it. This was o I purchased a 2007 Wrangler in July 2013, right away I noticed it was burning oil. I notified the dealer, and was told to keep track of it. This was obviously to delay the warranty. Here it is nine months later, and I am responsible for replacing the engine. Kevin treated me very rude, told me to "file a formal complaint with Chrysler" which I did. He obviously lied to Chrysler, because when Stephani came back on the line she said it was a "misunderstanding" This vehicle has been serviced at Don Whites, and they MIGHT honor the lifetime guarantee on the engine, but have to do "a lot" of diagnostics for which I have to pay.The FIRST step is to pay them $110 to check spark plugs. I will NOT dump money into this dealer. Searches have revealed there is a problem with the manufacturing of the 3.8l in which the oil control rings were incorrectly installed, it is estimated that 40% of the 3.8l are affected. My 2005 Grand caravan with a 3.8l does not burn ANY oil, my Jeep burns a quart every 700 - 800 miles. Back round on me, I was a professional mechanic for 17years, I have been a mechanic my entire life. I used to possess an ASE MASTER certification in automobiles and light trucks, ASE MASTER certification in medium and heavy duty trucks. I carried the same certifications from Michigan state. I changed professions 15 years ago, so I let my certs expire, I state this just to demonstrate I am knowledgeable in service of vehicles. Tom More

I wanted to drop off my brand new jeep for service because it was making an awful noise. I spoke with Charles Walden first, and I described the problem to him. He was very arrogant and unapproachable. because it was making an awful noise. I spoke with Charles Walden first, and I described the problem to him. He was very arrogant and unapproachable. After an extended period of time, the service team proceeded to tell me I was involved in a high speed collision and my bearings/control arm needed to be replaced. I explained to them that I have never hit anything in this vehicle and was confused because there was not a scratch on it. They also said because it was in an "accident" I had to go through insurance. I later called Chrysler and explained the situation, and they said it was covered under warranty. The representative from Chrysler called Don White's, and they told Chrysler it had chunks missing out of the tire and body damage and was involved in an accident. Upset by them making a story like that up, I took my vehicle elsewhere for repairs. The next dealership instantly could tell it was not involved in an accident and covered the repairs (which were only $180, not $6000) under warranty. It is my firm belief that the service team at Don White's was attempting to commit fraud by having my go through insurance instead of warranty. That way they could make up the prices and labor chargers instead of Chrysler paying them for parts only with a warranty service. After I had repairs done at the other dealership, I received notification that Don Whites placed a claim with Chrysler advising my vehicle was involved in an accident and not to cover it under warranty. This was done intentionally because I chose not to do business with them. I will NEVER do business with this dealer or recommend them to anyone. More

My boyfriend who recently purchased a 2014 Jeep Cherokee (Trail Hawk) took his vehicle there this past weekend. Only becuase we were in the area and the Jeep had been making a weird noise. Long and short (Trail Hawk) took his vehicle there this past weekend. Only becuase we were in the area and the Jeep had been making a weird noise. Long and short of it, they told us we were in a "high speed" collison and the damamge was upwards of $6,000! I could not believe my ears !!!! There was ZERO damage besides a curb scratch. They told us it was not covered under warranty. Can you imagine being told you were in a high speed collision when you WERE NOT !!! So then, after taking to Jeep, Jeep agrees that they will pay for the service becuase there is no reason the ball joints etc should break on a brand new car that has only been driven on the highway -as covered according to Jeep. Jeep calls Don White's who LIES and tells them there is additional damage. So Jeep calls to say they would not cover the service. He was told he had to make an insurance claim which would jack up his insurance cost ! And why should he make a claim when he didnt even have an accident?!?!?! We were shocked at what was going on ! After a lot of back and forth, we took the Jeep to Adams Jeep of MD (in Aberdeen) where it was originally purchased. Adams took care of the situation without any accusations. Keep in mind, for a living part of my job accident reconstruction- so I know what a 55-60 mph crash looks - the scratch on the tire was NOT consistent with that of a "high speed crash." Needless to say I was sickened at what happened there. OH and then when we came to get the vehicle to take it to Adams, they "lost" his keys .......... More

Awful service. Not knowledgeable about jeeps mechanics. Will not be purchasing another vehicle with them again. Warranty is a waste of time and money. No matter what they will find excuse to ignore that yo Will not be purchasing another vehicle with them again. Warranty is a waste of time and money. No matter what they will find excuse to ignore that you have purchased it. More

Dear Mr. White, I would like to thank the staff in Dear Mr. White, I would like to thank the staff in the Body/Repair Shop for being kind and helpful. Everyone from Anthony the Progressive rep all Dear Mr. White, I would like to thank the staff in the Body/Repair Shop for being kind and helpful. Everyone from Anthony the Progressive rep all the way to the the gentleman that gave my keys back were pleasant to me and contributed to make this an easier more peaceful experience. I would appreciate it if you could acknowledge them in some nice way. I already thanked everyone myself. I would like to especially give great thanks to Debra Preisinger who at every turn went out of her way to make sure I was very comfortable with the entire experience. Please give her some type of extra kudos for duty above and beyond. Thank you for your time, H S 4/2/12 More

Don White's Timonium continues to excel in the service I receive when bringing my car in for regular service or repair. In many cases, the price is better/lower than a local repair shop and I feel I can tru receive when bringing my car in for regular service or repair. In many cases, the price is better/lower than a local repair shop and I feel I can trust them to do it right. James Johnson is a great asset; he is honest and has a keen sense of analyzing a problem or potential problem. He has gone out of his way to accommodate me in many different ways, whether it is with advice or making arrangements for a rental car. James Johnson and the service staff are the reasons I am a satisfied service customer! OUTSTANDING. More