Don White's Timonium Chrysler Dodge Jeep Ram - Service Center

Poor service I did take my car to Don White to fix the heater. The heater was fixed but, the dashboard was making noise, then I noticed about 10 screws on the floo I did take my car to Don White to fix the heater. The heater was fixed but, the dashboard was making noise, then I noticed about 10 screws on the floor-mat. Apparently, whoever opened the dashboard to fix the heater, did not put back the screws. I contacted the service manager and explained the situation. To my surprise, there was no apology from him and, instead of wanting the car back right away to be fixed, he wanted me to bring the car to him in two weeks. I knew by waiting that long it could have damage the dashboard. As a result, I did take the care somewhere else and paid about $200.00 to open the dashboard again and put back the screws. At another time, they forgot to put enough oil in the engine. After the oil change, just to make sure, I checked the oil level which was way low, almost none as indicated in the oil stick. I showed this to a service adviser who added oil. Otherwise, the Hemi engine would have been damaged. I informed the service manager who expressed no apology for this gross oversight. Within the past six months or so, I have had other issues with this dealership as well. Although this dealership is only a few minutes away from where I am, I will no longer want to take the risk for taking my cars to Don White. I have already contacted the Jeep customer relation for this. More

Jeep Service James Johnson is an excellent Service Advisor. He has worked with me over the last several years. Always helpful and very knowledgeable. He keeps my 2 James Johnson is an excellent Service Advisor. He has worked with me over the last several years. Always helpful and very knowledgeable. He keeps my 2011 Jeep Grand Cherokee in top condition. More

Don white jeep I have had excellent service at Don Whites dealership . We have 3 keeps and James Johnson has taken care of us for everything . He has been great and I have had excellent service at Don Whites dealership . We have 3 keeps and James Johnson has taken care of us for everything . He has been great and we would recommend this dealer and anyone to James if you need service. More

Would have appreciated a call. At 11:00 am I left my Jeep Grand Cherokee for an oil change, brake rotation, and two recall items. Patrick Hennessey took my car promptly and I gave At 11:00 am I left my Jeep Grand Cherokee for an oil change, brake rotation, and two recall items. Patrick Hennessey took my car promptly and I gave him my cell phone number to call when the vehicle was ready. At 5:30 pm I called to see if the car was finished, was put on hold, and never did get a person (except the annoying woman's voice repeatedly and continually advertising Don White). At 6:00 I called back to be told the service department was closed, but that I could pick up my car until 8:30 pm. I think the service department does good work, but I would have appreciated a call from Patrick to tell me the car was ready since I needed a ride to the site. I do thank the ladies in the office for their courteous assistance. More

James Johnson I always trust this guy It seems like James always looks out for me and I'm sure other people I appreciate it when he takes care of my car It seems like James always looks out for me and I'm sure other people I appreciate it when he takes care of my car More

James Johnson Service Support James is patient and clear in explaining exactly what work needs to be performed and why. I do not hesitate to visit Don White's for service because o James is patient and clear in explaining exactly what work needs to be performed and why. I do not hesitate to visit Don White's for service because of James. I trust him and do not feel like I'm being taken advantage of (as I've felt with other dealerships in the past). I truly feel respected and valued as a customer thanks to James. More

James provides excellent service! James informs me of exactly what my car needs at a given mileage; he calls multiple times to let me know precisely when my vehicle is ready for pick u James informs me of exactly what my car needs at a given mileage; he calls multiple times to let me know precisely when my vehicle is ready for pick up. He understands and explains any recall items and he treats me as a valued customer. My husband has 15 years of experience with James and I only one but I look forward to many more. Ralph LeBlanc More

Patrick Hennessy Patrick has always been very curtious with my husband and I. He explains everything in a person to person tale. As busy as he is he does keep people u Patrick has always been very curtious with my husband and I. He explains everything in a person to person tale. As busy as he is he does keep people updated on there vehicle. More

Service Dept. is great I have been going to Don White Timonium for service on my 2006 Dodge Grand Caravan for some time now. My service tech agent is James Johnson. I have I have been going to Don White Timonium for service on my 2006 Dodge Grand Caravan for some time now. My service tech agent is James Johnson. I have known him for some twelve years or more now and feel confident that he has my best interests at heart when he recommends service. I bypass any number of mechanics and garages to get to Don White's, but happily do so knowing that James will not steer me wrong. It is wonderful to be able to trust someone to fix your car right the first time! More

Best Communication One of the frustrating things about car service is the often lack of communication. Your car will be ready at....and then you call and you can't reach One of the frustrating things about car service is the often lack of communication. Your car will be ready at....and then you call and you can't reach your service advisor, and you leave a message, and you wait.... However, This was not the case with Don White. The service advisor, Joy, was just that: a real joy. She called me to go over the service (I had done a night drop-off), she called me with an update, she called me with a solution to a problem....all in a timely manner, and always pleasant and polite. She made what could have been a very frustrating experience one that was smooth and easy. Good job. More