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Don White's Timonium Chrysler Dodge Jeep Ram - Service Center
Cockeysville, MD
137 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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137 Reviews of Don White's Timonium Chrysler Dodge Jeep Ram - Service Center
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June 21, 2025
Service Department very professional, friendly and efficient. Makes your work needed more relaxed. Excellent place to wait for your vehicle. efficient. Makes your work needed more relaxed. Excellent place to wait for your vehicle. More
by lehmann455
Employees Worked With
January 28, 2025
my vehicle was in their service department for one month for a transmission repair that they originally told me would take one week! Communication was way below subpar. If I could give ZERO stars, I woul for a transmission repair that they originally told me would take one week! Communication was way below subpar. If I could give ZERO stars, I would instead of one star. I had to call most days to find out that my vehicle was not ready when they told me that day it would be ready. I had to rearrange my life and rides around picking up my vehicle to only learn that it wasn't ready when they said it would be. They blamed back order of parts and then blamed the delay on parts that were defective. After complaining of the bad communication, I was offered a rental, free of service. However, after picking up my vehicle after three weeks, I had to return it again because it was stuck in first gear. They kept it another week to only blame a defective part once again. After I finally received my vehicle back and the transmission was working fine, I took my vehicle to get an oil change and tire rotated. This is when I learned that a lug nut was missing. So not only did they have my vehicle for one month, when it should have been one week, their mechanic FORGOT to replace the lug nuts. What mechanic doesn't check and re-check that? I informed Stan of this and he graciously offered to refund me the $12 I paid to this shop to put on another lug nut. Now I am seriously wondering if the parts were defective or if the installation of the parts were defective? I MEAN WHEN I SAY, ***** DO NOT DEAL WITH THIS DEALERSHP EVER!**** More
by LL4
Employees Worked With
Stan Cader, Jessica Griffin
August 20, 2024
rec'd my free oil change and tire rotation and car wash . I had recently washed and waxed my Jeep a few days earlier . When my wife returned I noticed white spots all over the car . I had to rinse and towel I had recently washed and waxed my Jeep a few days earlier . When my wife returned I noticed white spots all over the car . I had to rinse and towel dry my Jeep to get it back to what it was before she took it in .They always make us aware of what services might be needed and I appreciate that but I take it for service locally as it's way more affordable . More
by atsameajp
Employees Worked With
Allan Schwartzman
May 01, 2024
James(Service Manager) always goes the extra mile. He and His team truly care about doing the job right! I will always bring my vehicles to them first. He and His team truly care about doing the job right! I will always bring my vehicles to them first. More
by TJPowell10
Employees Worked With
James Johnson
April 03, 2024
Service department is unqualified and lacks in all areas of customer service. We have had our 2024 jeep in 4 times in the last 2 months and it’s still not working properly and can’t find the problem. What m of customer service. We have had our 2024 jeep in 4 times in the last 2 months and it’s still not working properly and can’t find the problem. What makes it worse is they try and blame us and or say there don’t we a problem although our engine light is on. More
by tomjudykelly
Employees Worked With
Stan carder
