Don Miller Subaru East

Awesome, No Pressure Customer Service Worked with Dave S. Absolutely impressed with the customer service. We have been shopping around for an Outback for a few months. Dave at Don Miller S Worked with Dave S. Absolutely impressed with the customer service. We have been shopping around for an Outback for a few months. Dave at Don Miller Subaru East was by far the easiest and most knowledgeable Sales Rep to work with after visiting 4 other Subaru Dealers. We are so thankful Dave took the time to help us find the perfect vehicle! More

Quality, Honest, and Professional Service I was in the market to purchased a new vehicle. I headed to Don Miller-East with the intent of test driving a few Subarus. I was specifically interest I was in the market to purchased a new vehicle. I headed to Don Miller-East with the intent of test driving a few Subarus. I was specifically interested in the Forester, but I also wanted to look at both the Outback and Crosstrek. Once I walked in the door I was immediately greeted by Bruce. He took the time to listen to my needs and patently answered my questions. He was extremely patient and encouraged me to test drive any (and all) vehicles I was interested in so I could make the best decision possible. I didn't intent to, but I ended up purchasing my Subaru Forester that day! The value was just too good to pass up! I had a trade in and the trade in value was very compatible to Kelly Blue Book, in fact the quoted trade in value by far exceeded the value I had in mind. In addition, Bruce was very accommodating and was able to respectively and professionally negotiate a price that fit my budget. I couldn't have asked for a better price for both my trade in and new vehicle. Not once did I feel pressured or pushed into an agreement or contract. I can honestly say that I had a very enjoyable and pleasant experience! I highly recommend Don Miller Subaru-East! More

Treated respectfully and professionally I went to the dealership to look at (test drive) a used Outback and actually came home with it that day. I did not feel pushed into the decision but, I went to the dealership to look at (test drive) a used Outback and actually came home with it that day. I did not feel pushed into the decision but, was given a good deal on my Legacy trade-in and a good price on the used Outback. I had done my research ahead of time a knew my price range and what bells and whistles I wanted and those I did not (nor need). I've "loved" my Subaru Legacy and knew I would not look at another brand. I have always had great service at Don Miller and as a woman have been treated respectfully in my car purchases. More

Professional - NOT pushy! The sales representative took the time to listen to my needs and answer all of my questions. He wasn't aggressive, but pleasant to work with. I'm very The sales representative took the time to listen to my needs and answer all of my questions. He wasn't aggressive, but pleasant to work with. I'm very happy with my purchase. More

Quality sales I enjoyed my experience with the purchase of my used Subaru Jim Casey was a pleasure to deal with no pushy gimmicks and very polite. He did everything I enjoyed my experience with the purchase of my used Subaru Jim Casey was a pleasure to deal with no pushy gimmicks and very polite. He did everything I would classify as good salesmanship. Steve teela in financing did a great job as well getting a resonable rate on a vehicle with higher miles. I enjoy my 2010 Subaru Forester and look forward to visiting don miller east again when I decide to replace it. Thank you for a good experience Jeff More

Finally! A pleasant car buying experience! Up until now I have really, really disliked car buying. We have had 20+ years of experience with less than stellar and sometimes extremely uncomforta Up until now I have really, really disliked car buying. We have had 20+ years of experience with less than stellar and sometimes extremely uncomfortable salespeople and dealerships. However, Jim Casey at Don Miller Subaru East in Madison has changed that for me. My husband and I went in and we were pleasantly greeted by Jim and made to feel welcomed and respected. We were not pressured and most importantly Jim listened to us. He listened to us both. He didn't talk down to us and he treated us just as one would expect to be treated. Jim made the entire process very easy from start to finish. The entire staff at Don Miller Subaru East was friendly and helpful. The dealership is by far the best we have ever visited. We will definitely recommend Don Miller Subaru to anyone that we know. More

Easy, no hassle sales experience for a first time car buyer. This was my first solo car buying experience, and it exactly what I was hoping for but was weary that I would receive. I truly appreciated the quick r This was my first solo car buying experience, and it exactly what I was hoping for but was weary that I would receive. I truly appreciated the quick response from Dean in Internet Sales and the helpful and empowering sales experience that I had with Shannon. I did my due diligence in searching dealerships in the tri-state area, and Don Miller Subaru East was by far the most responsive, educated, and met me at my level - from the beginning. I never felt pressured, lectured, condescended, or mislead. It made my decision to buy Subaru even more certain. I would send anyone there, but especially my friends like me - an independent woman who may not fit the typical car-buyer (and I did feel this from other dealerships I will not mention). I truly felt welcomed.. More

Awesome purchase experience We went in to test drive 2 used but certified subaru Foresters. Had a great sales person, Jim Casey, who was knowledgeable about the model and previou We went in to test drive 2 used but certified subaru Foresters. Had a great sales person, Jim Casey, who was knowledgeable about the model and previous years, gave us a good test drive in both cars, was friendly, fair and easy to deal with. We had a price in mind, and a trade in value we wanted for our car. Without too much discussion we came to a deal that was close enough for us. The general manager Peter was very nice, as were the other staff we worked with. No heavy sales pitch, no push to purchase the added vehicle rustproofing, etc. which gave us the option to discuss and choose. All together the best car buying experience we have ever had and we both generally dislike the final negotiation process in buying a car. We would recommend working with Jim any day. More

Dedicated to customer service We were planning on doing our homework with a visit to the dealership. Shannon listened very well to our wants and dislikes. He showed us a car we w We were planning on doing our homework with a visit to the dealership. Shannon listened very well to our wants and dislikes. He showed us a car we were not sold on initially. He was very knowledgeable and shared his love for Subaru's with us. He gave us time to mull it over and was very patient with us...wanting our decision to be the best one for us. Ultimately we realized the car was more than we asked for and the price was right. We ended up taking care of the financing with the store closed. Shannon and the finance guy were happy to stay and help even though Wisconsin basketball was playing in the final four that night. We are very happy with the WRX and don't regret our decision for a minute. More

Very accommodating. We new exactly what we wanted and had a set amount of what we wanted to pay with the trade in of our 2000 Subaru. They met it without a hassle and my We new exactly what we wanted and had a set amount of what we wanted to pay with the trade in of our 2000 Subaru. They met it without a hassle and my wife and I were very satisfied. Highly recommend the dealership and all the people that work there. My wife has driven a Subaru for the last 15 years in all kinds of weather and has never been stuck or stranded. She finds it hard to feel confident in any other car. She has gone to work in snow storms that my 4 wheel drive truck had problems going through. I would worry about her if she was driving any other car in the weather she drives in. Tim was very helpful in expediting the purchase. I have very little patience when it comes to large purchases but was totally comfortable with Tim. Another plus was my wife was very pleased with dealing with Tim and all the people at Don Miller which means a lot. Thank you for the great experience! More