Don Mealey Chevrolet - Service Center

Staff Did Not Quit My son's car started to overheat while he was in Clermont visiting a friend. We live in Crystal River which is over an hours drive to Clermont. He too My son's car started to overheat while he was in Clermont visiting a friend. We live in Crystal River which is over an hours drive to Clermont. He took the car, a 2002 Chevy Impala to the Don Mealey delership. Initially we were told the problem was a radiator thermostat and associated hoses. the delearship replaced those parts and called us to come get the car. We left Crystal River to pick up the car and when we arrived we were told the car was still overheating and we needed to leave car with the dealership. While I was not happy about driving over an hour to pick up the vehicle only to be told it was not ready, I think the fact that the dealership staff continued to test the car and would not let us take the care back to Crystal River speaks to the honesty and integrity of the staff. They could have just sent us home with a car that was not fixed and the car would have broken down somewhere between Clermont and Crystal River. I was very impressed with the staff and their dedication to find a solution to the overheating problem even though it took a couple of weeks to find a solutiion. After our initial "visit" the dealership installed a new control module but still had issues with overheating. The problem apparently was the control module was not sending code to the fans that cool the radiator to come on when a specified temperture was reached. The dealership ended up calling technical experts from GM to help them with the problem. The problem was fixed by executing new software codes for the control module. The staff worked dilligently and regular communications were provided by Danielle Macri. Danielle even drove the car during her lunch hour to ensure there was no overheating problem after technicians installed new codes. Danielle also filled the car up with gas. The dealership was more than fair with cost of repair and did not charge us for the thermostat and associated hoses. My family and I were very impressed with the way this complicated problem was handled by dealership. Danielle was the face of the dealership and her assistance was both diplomatic and competent. I wish I knew the names of other staff members who helped with this "project" as I am sure several technicians and managers were involved. Thanks to all! More

Friendly and helpful Service Advisor I have been a customer of Jerry Merriman, Service Advisor at Don Mealy Chevrolet. several times since I moved to the Clermont area two years ago. E I have been a customer of Jerry Merriman, Service Advisor at Don Mealy Chevrolet. several times since I moved to the Clermont area two years ago. Every single time I have received excellent service in a timely manner. He always makes me feel that my business is appreciated.. Jerry always greets me by name and takes time to explain how my problem will be handled. He has helped make my transition to a new community so much easier. More

Service Advisor was Excellent I went in to get an oil change for my Chevy Impala. The service attendant, Danielle Macri, was extremely helpful and friendly. Being accustomed to les I went in to get an oil change for my Chevy Impala. The service attendant, Danielle Macri, was extremely helpful and friendly. Being accustomed to less than desirable service from most businesses, I found Danielle's attitude refreshing and her customer service to be first-rate. More

Quick and Easy I took my traverse into the service department on a Saturday morning of a holiday weekend for some engine issues. There were at least 10 other cars th I took my traverse into the service department on a Saturday morning of a holiday weekend for some engine issues. There were at least 10 other cars there and I pulled up with 3 other people. Danielle Macri was awesome and still had me in and out in about 3 minutes. I was worried they wouldn't make it to my car and I wouldn't hear anything till Tuesday, but they got it in and saw it was an easy fix and took care of it right away. They kept me updated the whole time and made a stressful situation easy. Thank you so much! More

Excellent customer service, Excellent workmanship My Service Advisor Ricky, listens to my service needs for my truck. I will ask for him every time I come to Don Mealey to get my truck serviced. Mike My Service Advisor Ricky, listens to my service needs for my truck. I will ask for him every time I come to Don Mealey to get my truck serviced. Mike the techinican is a Master tech. He can fix and make anything better. Together they are a great team. I recommend Don Mealey for all your service needs. More

Great Product! Sale! Service after Sale! Always greeted with a smile and friendly goodmorning. Since I work, I have always been transported by to work. If I need a ride back to pick up my v Always greeted with a smile and friendly goodmorning. Since I work, I have always been transported by to work. If I need a ride back to pick up my vehicle; they give me the courteously - give me a call when vehicle is done and when they are on the way to pick me up. The service is excellent! People are great! Cannot wait to see your new facilities! More

Service Department was excellent for major repair My visit was due to a leak. It turned out to be a major event with engine removal. Parts had to be ordered. Danielle Macri did an excellent job ke My visit was due to a leak. It turned out to be a major event with engine removal. Parts had to be ordered. Danielle Macri did an excellent job keeping me informed, providing a loaner and staying responsive throughout the process. She is enthusiastic and very much a team player who knows how to enlist all the other team members to provide an excellent customer experience. Event the return visit for a minor item was met with enthusiasm. Excellent!! More

Amazing experience with Jennifer Hart, Service Advisor I had some issues with my 2008 Chevy Equinox and brought it in for service. My service advisor was Jennifer Hart and I was very pleased with her cust I had some issues with my 2008 Chevy Equinox and brought it in for service. My service advisor was Jennifer Hart and I was very pleased with her customer service and professionalism while we worked out the details on repairing my car. She kept me informed of the progress of the repairs and voluntarily researched any recalls that would help me out financially to afford the repairs on my vehicle. I am very pleased with my experience with Jennifer and would recommend her to anyone looking to bring their vehicle in to Don Mealey Chevrolet for repair/service. Thanks again, Jennifer, for an incredible experience. More

Amazing people Every time this crew goes above and beyond. Danielle & Luis make me feel like family. Luis in the parts department and Danielle in customer service. Every time this crew goes above and beyond. Danielle & Luis make me feel like family. Luis in the parts department and Danielle in customer service. I have to say I don't like mechanics but I have no problem trusting this dealer. They come and talk to me and explain in details. Thanks guys. More

Amazing customer service by Jennifer Hart My chevy silverado is just past it's warranty mileage and the air conditioner broke. I was advised it would cost $1,000. to repair and I was very ups My chevy silverado is just past it's warranty mileage and the air conditioner broke. I was advised it would cost $1,000. to repair and I was very upset. Jennifer Hart contacted Chevy and managed to get them to cover half the cost for the repairs. Ms. Hart went above and beyond what would have been expected of her, and I am very grateful. That kind of service is why I will return to Don Mealey Chevrolet in the future. Thank you Jennifer Hart! Sincerely, Darryl Ladd More