Don McGill Toyota of Katy - Service Center

Poor Service Department Wanted to send a quick note of thanks to Larry Tuttle, Service Manager, Don McGill Toyota. Thanks for wasting more than two hours of my day and NOT re Wanted to send a quick note of thanks to Larry Tuttle, Service Manager, Don McGill Toyota. Thanks for wasting more than two hours of my day and NOT receiving any service. If your Service Department will not honor appointments and prioritize work according to appointments 1st, then why do you bother taking them? I had a scheduled appointment for a state inspection inspection at 11:30am. I arrived before 11am and requested my car be returned to me at around 1:30 as it hadn't moved since it was taken into the shop at 11:30. You and your service "advisor", Antonio Novoa, should look for a new profession as you are not very good at this one. This is the second and last time I will allow a Toyota dealership service team steal my time. If I could rate this location lower, I would along with any other Toyota dealership Service Department. Don't waste your time with this place. I went to a local Texaco down the street from my apartment and was in and out in 20min. More

Don't bring your husband with you They do special prices after 6:00 don't bring your husband with you mechanic will start a fight with him! Asked if he was a cashier? He went off. The They do special prices after 6:00 don't bring your husband with you mechanic will start a fight with him! Asked if he was a cashier? He went off. They are a really lame and touchy bunch there! More

Service They do a good job just wish they would get more oil in the car and not all over the car. I like them they are quick and good, just messy. The Service They do a good job just wish they would get more oil in the car and not all over the car. I like them they are quick and good, just messy. The Service man Glen was really knowledgeable, his crew in back are really careless. More

Great! Just got my car back for Don McGill Body Shop. Excellent job -- and they washed, wiped and waxed the car to a new look -- exceeded my expectations. Just got my car back for Don McGill Body Shop. Excellent job -- and they washed, wiped and waxed the car to a new look -- exceeded my expectations. Michael Briere More

Great place to shop for a Toyota This is a great place to shop for a car. There was a great selection to choose from and the sales people were very friendly and knowledgeable The se This is a great place to shop for a car. There was a great selection to choose from and the sales people were very friendly and knowledgeable The service department was also very fast and organized on my first visit. More

Recent visit to the Body Shop You guys are amazing. From the time I dropped my car to pick up you treated me like the most important person. I appreciate the honest updates on m You guys are amazing. From the time I dropped my car to pick up you treated me like the most important person. I appreciate the honest updates on my car both via text and phone calls. I really appreciate you finishing the car exactly when expected down to the hour and the smooth pick up process (and drop off of the rental) was wonderful. I have never been treated with such warmth and it really made me wish you were my primary dealership. Thanks Robbie from the body shop estimate team and Jorge from Enterprise for making my experience great! And thank you to the receptionists who also kept me up to speed at any given time. My car looks like new and I was so pleased to see that that interior was also cleaned with care! . More

Master Parts Professional I would like to Thank Mr. Lewis of the parts department. He was friendly and very knowledgeable in helping us with the problem. Thank You for your pro I would like to Thank Mr. Lewis of the parts department. He was friendly and very knowledgeable in helping us with the problem. Thank You for your professionalism More

Needed a recall done I called Friday and I was told if I came in from 7-10 the car would be done by noon. I came in at roughly 8:30 and was told it would not be done by noon. At this point I've already had came in from 7-10 the car would be done by noon. I came in at roughly 8:30 and was told it would not be done by noon. At this point I've already had to pay for a hotel the night before and was told something different each day. Trevor and my salesman set me up in a rental car and took care of us, and it was done well before 5 we also got a car wash. Thankfully our potentially bad weekend was salvaged by these guys and we got everything we needed to get done Saturday done. I told Trevor I will most definitely be back for service. Would recommend these guys. More

Outstanding service from the service manager, Chad Mahaffey, and his assistant, Steven Deathridge. My service problem was handled expeditiously and perfectly. Both gentlemen provided me with truly ou Mahaffey, and his assistant, Steven Deathridge. My service problem was handled expeditiously and perfectly. Both gentlemen provided me with truly outstanding service in every way. I appreciate them for their professionalsim and will definitely recommend this dealership for all concerns , especially their service department. Thanks guys, you did a great job for me ! More

I bought this Hummer H3 a week ago and noticed the molding on windshield is gone and asked them to fix it for me. They said they dont really care after they sell the vehicle. It was shock for me. I wa molding on windshield is gone and asked them to fix it for me. They said they dont really care after they sell the vehicle. It was shock for me. I was about to take few friends there but now I think I will stop people going to them. Pathetic people. More