Don McGill Toyota of Katy - Service Center

Buyer Beware!!! I bought a 2010 camry with 19,000 miles on it 8 months ago, and I have had to take it in 3 times. The first time was an oil change, second a tire rotation and of course wanting to take care on it 8 months ago, and I have had to take it in 3 times. The first time was an oil change, second a tire rotation and of course wanting to take care of my vehicle I didnt mind but the last time I took it in last week for a $40 oil change, I ending up paying $380!!!!!!!! I bought a camry because I heard they last forever, well I'm sure they do if you have to continuously put money into them. I am a single mother who simply just cannot afford to shell out a few hundred dollars especially when it was more than 7x what I thought it would be, really the car is as 2010 how much could it possibly need. I was told at the dealership that I needed to pay for this maintenance package to upkeep my car and being a woman, I am afraid of my car breaking down, after all it is extremely dangerous on the Houston freeways. Anyways here it is a week later, the car is worse than when I brought it in. Once the car reaches 60 mph the whole front end starts shaking, it pulls to the right, there is a clip missing from the back seat so I can't put my son back there, the cd has never worked and you would think after paying so much money they could have atleast ran my car through a $5 car wash. I have had to borrow my moms car to drive to work because the front end shaking is scary so now what am I to do-deal with it evidently. More

I was rear-ended and chose this dealership (close to my job). I stumbled upon problems with the other person's insurance and/or rental car agent not doing their job correctly (neither one claims accountab job). I stumbled upon problems with the other person's insurance and/or rental car agent not doing their job correctly (neither one claims accountability), putting me in a tremendous bind and controversial situation taking time from my new job! When I called this Director Michael Schwenn to see if he could help, for I was in tears over the injustice, he was such a warm and caring individual that stepped in to assist in resolving the matter, treating me so well that I thought I was back in the 70s where customer service was top notch! It was a refreshing feeling to find a company that cared for my customer satisfaction. He went out of his way to treat me with respect, service and in such a professional manner, that all dealerships should run their operations like this! Thank You Mike and Don McGill for the extra mile that was taken and for caring about me and my vehicle problems. I would recommend this Collision Center to Mike anytime! More

Mr. Fedigan was fast, friendly, and accurate with helping me service our 2012 Camry. Our time is valuable and we apreciate him respecting it. Thank you! me service our 2012 Camry. Our time is valuable and we apreciate him respecting it. Thank you! More

My rep, John Moore was very honest and did everything he promised including discounts. He explained everything and the bill was exactly what he said it would be I was very satisfied and impressed. He called promised including discounts. He explained everything and the bill was exactly what he said it would be I was very satisfied and impressed. He called me servaral times to make sure all was going as promised. It made me feel very important and that he really cared about fixing my car. I will be back for all future repairs because of his great service. thanks David Monico More

In this world, there is only Don McGill for buying a vehicle and then providing service over it's life. The people and the service are always outstanding, visit by visit, day by day. I work for the vehicle and then providing service over it's life. The people and the service are always outstanding, visit by visit, day by day. I work for the world's largest oil company overseas, but my family is here with two Toyotas and a Scion. I can sleep at night knowing they are in good hands with the Don McGill dealership in Katy, Texas. More

Our daughter's car was hit in the Katy Mills parking lot Our daughter's car was hit in the Katy Mills parking lot 6 days before she was leaving for college. Brian Schwinn and the rest of the body shop cre Our daughter's car was hit in the Katy Mills parking lot 6 days before she was leaving for college. Brian Schwinn and the rest of the body shop crew were so efficient and so willing to go the extra mile for us that her car was fixed and looked brand new the day before she left for college. They were very professional and very considerate of the situation and worked with us every step of the way to make a stressful time less stressful!! More

I have always had great friendly service from all the service people especially from John Moore, I like the prompt oil service and maintance I get, as I am always busy! also like the service people especially from John Moore, I like the prompt oil service and maintance I get, as I am always busy! also like the More

We own 2 Toyotas and have been going to Don McGill Katy for several years and would recommend them to anyone needing service on their Toyota. for several years and would recommend them to anyone needing service on their Toyota. More

Forrest Konarik provided excellent customer service. He is very friendly, courteous and always gets job done on time. I would recommend Forrest and Don Mcgill Toyota for all your car service and repairs. is very friendly, courteous and always gets job done on time. I would recommend Forrest and Don Mcgill Toyota for all your car service and repairs. More

Steven Deatherage in the service department has taken car of my vehicle for over 3 years now. He always takes care of me and somehow keeps my old car running! Great service and great integrity. I usually dro of my vehicle for over 3 years now. He always takes care of me and somehow keeps my old car running! Great service and great integrity. I usually drop my car off early in the morning so it can be ready the same day. I bought my car at this dealership and plan to buy my next one at Don McGill too! More