Don McGill Toyota of Katy - Service Center

Lost my wheel Had my car in the collision center. They were supposed to put the stock wheels back on (5 of them) but did not and since it was totaled they sent it t Had my car in the collision center. They were supposed to put the stock wheels back on (5 of them) but did not and since it was totaled they sent it to the vassalage yard and didn't seem to care. I had to call several times to get a response and Chris didn't care and only said sorry. Toyota owes me a new wheel and tire since they were told several times there was 5 wheels/tires. I will be contacting the GM since no one in the collision department wants to make this right. Jeff and Ricky were great to deal with. But this will keep me from buying another car from her. I have bought 2 from don mcgill in the last 8 months. More

Great experience. We had a great experience from Efrain Marquina the sales person, I went there to buy my Toyota Rav4. Thank you so much for your service!!!! We had a great experience from Efrain Marquina the sales person, I went there to buy my Toyota Rav4. Thank you so much for your service!!!! More

Service Department Lacking I have been a loyal customer for 20 years and always took my vehicles to them for service. I have three vehicles I purchased from Don McGill and have I have been a loyal customer for 20 years and always took my vehicles to them for service. I have three vehicles I purchased from Don McGill and have not had issues with the sales staff, but the service department has gone from excellent to lacking in customer service. I took my Land Cruiser in for service and to check an issue with the passenger mirror. They said I needed a new mirror and did not know about a Technical Service Bulletin on how to fix the mirror. When I brough the TSB up, they still wanted to sell me a new mirror. They replaced in the inside air filter and when my A/C would not work corrrectly, they wanted to replace the A/C controls, even though I suggested the filter not being seated correctly would cause the problem. I corrected the problem myself by reseating the filter. Now I get the vehicle back from an oil change and there is greasy fingerprints on the door, door handle and steering wheel. That's poor customer service to me. More

Toyota camry XLE 2005 model 1.20L- srv exp (cust no 391792) I had given my Toyota camry XLE 2005 model for servicing at this service center on 11-Aug-18 (customer no : 391792). I took it to service center becau I had given my Toyota camry XLE 2005 model for servicing at this service center on 11-Aug-18 (customer no : 391792). I took it to service center because maintenance req light was glowing and not because my car had any issues. They asked me to do 1.20L service for which i said OK. I was charged 664$ for the service and they gave a list of issues with car. I declined all the repairs suggested by them. Within 2 weeks of taking my vehicle out of major service, car started making noise while accelerating. So i corrected my left side CV axle which was mentioned in their report. Even after that sound was there. So i showed it again to a car service center. They told me its a problem with right side CV axle. The main reason for doing such a major service was to correct maintenance req light. But the reports didn't show any issues with right CV axle and ever since servicing was done it has started showing issues. I am surprised why it was not cought in major servicing like this. Doing a major service like this and after spending more than 600$ on service i fail to understand why this was not caught in this servicing. More

bad service If i could give no stars i would. I have been with Don Mcgill Toyota for as long as i can remember. unfortunately, this time around my experience has If i could give no stars i would. I have been with Don Mcgill Toyota for as long as i can remember. unfortunately, this time around my experience has been terrible. The vendor ( jose ureta) lied to me. he told me they would fix my car and didnt. i complained to him twice about a defect on the bumper and it still does the same. i have to now go for the third time because the problem is not fixed. he lied about the price he told me one price and when he sold it to me it was more. he was very disrespectful. More

Warranty refund I recently sold my car I purchased and went in and filled out the form for warranty refund in June and still no refund todate. I recently sold my car I purchased and went in and filled out the form for warranty refund in June and still no refund todate. More

Great Experience in both sales and service We have bought three Toyota from Don McGill Toyota of Katy. We will need three more vehicles with in the next five years or so since our kids are We have bought three Toyota from Don McGill Toyota of Katy. We will need three more vehicles with in the next five years or so since our kids are college bond. We will continue to buy more vehicles from you. Jacob help us Tremendously. Matt in the service depart is great. He will work with the MS Society to get the AC in my othe Van fixed. I alway have great experiences with ur dealership. More

Very kindly sales person and finance officer. The sales man Ralph Gutierrez is extremely patient and has knowledge about cars. We appreciated his help. Very friendly stuff. Enjoy the high tech The sales man Ralph Gutierrez is extremely patient and has knowledge about cars. We appreciated his help. Very friendly stuff. Enjoy the high tech device in finance office which making shorten of paper work. More

Fantastic I went in for service on my 2015 Hylander and ended up with new Rav4. Sales person, Tim Fogerty asked if he could assist as I killed time looking at I went in for service on my 2015 Hylander and ended up with new Rav4. Sales person, Tim Fogerty asked if he could assist as I killed time looking at new cars. We started talking about the new maintenance program and one thing led t another and a new Rav4. Tim was just great, no pressure at all and asked what I liked about my Hylander and what features. We looker several vehicles while mine was appraised and settled on a Rav4. Rich Gregory, his manager assured with locating just what I asked for and Tim brought it up to the front. I got a great deal with no back and forth haggling and was in Finance in a very short time. Tim and Rich have followed up and answered a few questions I had assuring me they were both available to assist further at any time. Thanks Tim, really great to close the deal with minimal time and no back and forth haggling, just what I told him I wanted to avoid. Tim even took me to meet the service manager to answer wuestions and give me some direction on service. Great expierance, thanks to Tim Fogerty. More

Car services Mike and Alex did a wonderful job taking care of all my cars. They took all notes about all my concerns and treated me really good! Thanks guys Mike and Alex did a wonderful job taking care of all my cars. They took all notes about all my concerns and treated me really good! Thanks guys More