Don McGill Toyota of Katy - Service Center

This dealership has the human touch in hospitality, service & dependability - my main dealership source in everything Toyota! service & dependability - my main dealership source in everything Toyota! More

Excellent experience in every area Early for appointment and out in a timely manner. No complaints and out in a timely manner. No complaints More

Excellent work by the representative Daniel Bonilla and Toyota Maintenance. Thank you for car maintenance Toyota Maintenance. Thank you for car maintenance More

Best dealer! They explain the repair needed. Bery corteous and professional. I am really thankful for the awesome job they did on my car. They explain the repair needed. Bery corteous and professional. I am really thankful for the awesome job they did on my car. More

Great service experience with work done on my vehicle. Also, a comfortable seating area with refreshments and televisions. Also, a comfortable seating area with refreshments and televisions. More

Don McGill Service Department is committed to Customers Satisfaction . With a highly skilled team of Service Technicians makes Don McGill quality of service is unbearable.. Satisfaction . With a highly skilled team of Service Technicians makes Don McGill quality of service is unbearable.. More

I have been in the dealership and had a great experience starting with the top notch service and the variety of cars they have. A great and very unique experience would recommend the dealer to everyone from starting with the top notch service and the variety of cars they have. A great and very unique experience would recommend the dealer to everyone from buying a car to service the car for life there. More

Everything was great. I set an appointment for my 25k maintenance and it was done quicker than they quoted. Can't ask for more than that. Bravo! I set an appointment for my 25k maintenance and it was done quicker than they quoted. Can't ask for more than that. Bravo! More

I took my 2021 Toyota Venza to get an alignment at a shop that used Hunter Hawkeye elite machine. After alignment was done the machine notified to reset the steering angle sensor; which was done but it did n that used Hunter Hawkeye elite machine. After alignment was done the machine notified to reset the steering angle sensor; which was done but it did not reset. According to the Hunter's company owner some of the new cars do not work using that machine it has to be done by the dealership itself. The shop owner knowing this issue was caused by them towed my vehicle to Toyota of Katy. This is the information provided to the service member/advisor Henry who took over my case on Saturday 25th Feb. He before even hearing my story after dropping off my car had a whole scenario made and insisted that there seemed to be some visible rodent "damage" at engine bay area and needed to do a diagnostics to check. I asked for them to just reset the alignment issue and then i can deal with any other issues unrelated to why the vehicle is there for. Because my vehicle had no issue or lights prior to alignment. Henry stated he would advise Monday due to the weekend and Sunday being closed. On Monday i had to follow up with him myself in which he again stated "ma'am your issue has nothing to do with alignment it has to do with rodent damage" and that they would have to do a diagnostics. That noon during lunch I had a friend bring me to Toyota so they can show me what they were talking about which was Monday Feb 27th - my friend who is also a mechanical engineer and also an Auditor and familiar confirmed there was maybe rodents but did not see any visible damage to anything after thorough visual inspecting. at the same time while speaking directly with the Toyota Mechanic Jesus he stated there was no visible rodent damage but they have to check in areas they can't see to ensure. I agreed to this diagnostics to be done since it seems there is no other way and approved it to be done that noon. I followed up with Henry that day to see if any update, he said nothing yet, i followed up again the 28th he said nothing was done yet he would let me know, here we are today March 1st and it is getting to the point where this seems lacking any urgency after i told Henry several times i need my vehicle or a rental as i have 1 vehicle and a child to take to and from school. This whole experience has been extremely lacking of customer concern and focus as well as unpleasant in every way where it seemed that i was not heard and what my concern and issue of bringing the vehicle in was completely dismissed. This is my first step to ensuring this issue is heard and i will be reaching to corporate and your higher chain to report this. I find this treatment extremely unacceptable and poor customer service in every way. I asked Henry for his manager to call me and have not heard yet, i called and asked your service department to have a manager call me and i never heard back. I actually thought Toyota had great customer service and support until this experience. I have worked with other advisors mainly Refugio and he was always great. I am not sure if this is a personal reaction of advisor because he refused to listen and i had to ask for his manager and repeat myself to him via text several times or if this is just a careless delay. If this is how Toyota treats their customers then my regret for doing business with you. I expect some answers and ETA for this. More

I have to say this, I am very disappointed with Toyota of Katy . Took my wife's car for a service, while being at home she called service department requesting price and labor for rear bumper reflector. $50 Katy . Took my wife's car for a service, while being at home she called service department requesting price and labor for rear bumper reflector. $50 for parts and $150 for labor. She approved without consulting me. About 20 minutes later she received a call stating the car was ready. I got there, came home and looked and noticed it is only one bolt to be removed. I called and tech advisor stated that the "whole bumper needed to be removed". Of course, I asked to talk to the manager and I was told he is/has been in the meeting. I drove there, talk to a guy and he stated partial part of the bumper was removed. Associate agreed to reimburse labor. Since my wife used her credit card, I came home, removed the reflector myself in less than 2 minutes, and sent it back for a full reimbursement. Please stay away from TOYOTA dealers. More