Don McGill Toyota of Katy - Service Center

Very bad experience at this katy tx location. poor service, inconsiderate waiting time, and the desk people don't care.The worst dealer. poor service, inconsiderate waiting time, and the desk people don't care.The worst dealer. More

want to submit a review for the worst service received want to submit a review for the worst service received in my entire life, welcome to Don MCgill I need to share my experience with others customer want to submit a review for the worst service received in my entire life, welcome to Don MCgill I need to share my experience with others customers. How can a simple brake services be a chaos: • Service representative complete the car appointment for brake and oil change, estimate time 2 ½ hours. • After 2 ½ hours the service representative approach me to explain that they lost the key car. • No service was performed yet because key was lost • After 30 mins of no solution. I offered used my 2nd key that was t my home 11 miles away, no shuttle available, no cars available to go and back. • Service representative commented the case to Don MCgill Service Manager and the only commented was “don't worried Sir” we will resolved, this was the best joke in the morning. • A worker that is in charge to move cars from parking to service area offered his personal car to resolved the issues. • 45 minutes took to decided pick up the 2nd key in my house, then perform the car service. We agreed that someone will pick up around 5pm to go to Toyota Katy to pick up my car. • Around 3pm someone from Don MCgill Service call me to ask if I want to do the service. What the xxxx is coming in this circus. • The Service representative call me at 5pm to coordinate a uplift, the uplift car service arrive 6pm one hour later that the time we agreed. • When I arrived the Toyota Don MCgill no one from service was waiting for me. The service area was almost close out. At least talked with someone that told me that was closed and that is better back the next day. Then, he said check if the cashier is open maybe she has your keys. • Cashier had my keys and for this amazing service I paid full amount. More than money, I was really expecting an apologizes. This was the most worst service seen in my entire life. The service manager has not clue means be in the customer shoes. I’m not expecting that someone called after all this chaos, disaster or poor service delivery. I hope that another Toyota Katy “Fred Haas” open soon in Katy and make a competency to this Don MCgill because due this monopoly they don’t care about customer service. More

Went to the center on Saturday morning. It was absolutely crazy but Greg was amazing. He made the entire experience awesome and even gave me a candy bar when I complained that there were no vending machines crazy but Greg was amazing. He made the entire experience awesome and even gave me a candy bar when I complained that there were no vending machines available during the three hour wait! Thank you Greg! More

We took our 2011 Highlander in to get the battery replaced since we had a 25% proration for it. First of all, when we we arrived we parked in line and went in to talk to a service rep. The guy was fr replaced since we had a 25% proration for it. First of all, when we we arrived we parked in line and went in to talk to a service rep. The guy was friendly enough but he began to scold us saying that we should have stayed in our car and waited for them to come to us so that we wouldn't cut in front of anyone already in line. How were we suppose to know this as there were no signs outside stating this or anyone telling us this when we parked. Just very poor communication on their part. Second, we left the vehicle there to get the battery replaced. When we picked up the car that evening we noticed that our settings (clock, radio, etc.) were all messed up. They did not use a settings saver when they changed out the battery and we had to reset everything. This is totally unacceptable and very unprofessional not to use a settings saver when replacing the battery. Also, when we got home, I opened the hood to inspect the battery and found out that they did not attached the battery bracket to keep the battery from sliding around. Are you kidding me?!!! Not to mention that when they sprayed the terminals with sealant they got overspray all over the engine compartment. Just horrible workmanship for such a simple task. Needless to say we will not be going back to this dealership for anything. More

Worst Experience ever. Mechanic stripped out oil pan plug. Replaced it with a 5x oversized plug and silicone. Everyone lied about how it happened Crooks plug. Replaced it with a 5x oversized plug and silicone. Everyone lied about how it happened Crooks More

Refugio Teran was extremely friendly and accommodated all my requests to service my 2020 Corollas needs. Thank You, Ms.Servantes I left very happy & safe. my requests to service my 2020 Corollas needs. Thank You, Ms.Servantes I left very happy & safe. More

You are so lucky to have Efrain Marquina as part of your team. Thanks !!! He is an excellent worker and a very good dealer !! Fantastic team. Thanks !!! He is an excellent worker and a very good dealer !! Fantastic More

Had my car serviced about a week ago. The advisor KSea Picott was nice, professional and urgent. I was in and out. I only wish that I could give more stars for his customer service and the quality of work Picott was nice, professional and urgent. I was in and out. I only wish that I could give more stars for his customer service and the quality of work.Good job! More

Date of Experience: 8/29/2020Last week Friday I hit Date of Experience: 8/29/2020 Last week Friday I hit something in the road and it completely slashed my tire. We were able to get a new tire by Wedne Date of Experience: 8/29/2020 Last week Friday I hit something in the road and it completely slashed my tire. We were able to get a new tire by Wednesday morning, so I have been driving my husband's truck. Fast forward to today: I get to the dealership at 6:30am this morning. Third car in line, not bad. I get “greeted” by Mark Hammon. He doesn’t approach the window, but stands behind the window on the passenger side and states “can I help you?” I reply that I had a tire completely shredded and needed an alignment. He made me repeat myself. So I did. Cuts me off while I’m repeating myself and asks for the car mileage. I am fumbling at his point and he aggressively tells me to get out. So I do, and begin gathering my things. Before I turn around and have everything he’s walking away. So, I ask if I need the slip, put my keys in car or what. He tells me. I follow him in. He makes me retell why I’m here AGAIN. I do, but add in that I also want my tires rotated and to check to see if everything is alright (and possibly check ADAS recalibrated, if required). Tells me that I only need an alignment and proceeds to make me feel like a child about questioning ADAS and anything else. Two hours later: he yells my name from across the room, while all other service agents find their respective clients in the waiting area. He tells me it’s done, I pay, I leave. Problem is, my steering wheel is now cocked to the right. I feel like I’m crazy, so I drive a bit and get to a straight portion on the beltway. No change. Take the car back to the dealership and I’m instructed to go to this mans desk, not wait in line by an employee outside. I’m hassled by someone else waiting in line; none of the other reps say a word. They all just stare. I stay where I’m at, and explain that the steering is still off. Mark Hammon begins to belittle me and tell me that “I’ll go ahead and tell them to put it out of spec, just for you”. He refused to listen to me, refused to let me speak to someone else, and stated it would be another 2-3 hour wait. I ask two other reps nearby to speak to the service manager and they look away! Here comes the best part, are you ready??! My HUSBAND has to CALL the dealership, to get in touch with the manger. To advocate for me. Apparently women are like children and can’t get the service they deserve! Are you kidding me? I repeatedly watched Mark Hammon belittle every woman that came to his desk. I sat nearby so I could watch. Oh, and after my husband made the call, the manager FOUND ME in the waiting room. Not once, but twice. Both times we had decent discussions. Plus, car is fixed. Thank god. That’s all I wanted. The service manager did mansplain the purpose of steering and how "modern steering works differently". Yes, I'm aware that the camber of the road affects steering and it does not stay straight. Additionally, tires were never rotated. I wanted to get out of there by this point, so this is fine. Regardless, I shouldn’t have to go through this. I shouldn’t have to have another man step-in to be taken seriously the first time. Do NOT recommend this dealership. More

Camry 30-Month Maintenance Chad Mahaffey's Service Center provided excellent service for our Camry's 30-month maintenance this afternoon. I can depend on fabulous treatment ther Chad Mahaffey's Service Center provided excellent service for our Camry's 30-month maintenance this afternoon. I can depend on fabulous treatment there. We have been bringing our Toyotas to Chad for seventeen years. Back then he was a service writer, and now he is the boss. Organizations that can promote able people from within give me a good feeling. More