Don McGill Toyota of Katy - Service Center

I recently visited the dealership and had the pleasure of working with Carlos, the service manager. From the moment I walked in, Carlos went above and beyond to make sure all my concerns were addressed. He w working with Carlos, the service manager. From the moment I walked in, Carlos went above and beyond to make sure all my concerns were addressed. He was incredibly knowledgeable, patient, and took the time to explain every detail of the service process. Carlos made sure my car was ready on time, and even followed up afterward to ensure everything was running smoothly. His commitment to customer satisfaction is unmatched. I highly recommend Carlos for his professionalism, attention to detail, and outstanding service. He truly made my experience seamless and stress-free! More

Received a great offer on my trade in. Couldn't really not take it. Looking forward to driving my Corolla Cross. Couldn't really not take it. Looking forward to driving my Corolla Cross. More

The service by staff was excellent and very professional. It was done in timely manner and communication was excellent with me so I always want to come back here for the car service. It was done in timely manner and communication was excellent with me so I always want to come back here for the car service. More

Mr. Vo was very helpful, knowledgeable and professional. It's the 3rd time I work with him and I'm very pleased with his service It's the 3rd time I work with him and I'm very pleased with his service More

Timely. Efficient. Professional. Friendly. Customer service oriented. Thorough careful explanation Detailed oriented Excellent communication skills Efficient. Professional. Friendly. Customer service oriented. Thorough careful explanation Detailed oriented Excellent communication skills More

The service person that handled my repair was very helpful and kind. He made sure everything was done correctly and I was able to get a loaner in the meantime. helpful and kind. He made sure everything was done correctly and I was able to get a loaner in the meantime. More

Honest and informative. Carlos Mendez was very helpful and willing to get car ready as soon as possible. Carlos Mendez was very helpful and willing to get car ready as soon as possible. More

Everything fine. I was attended well. Timing taken was also very good. Information on next service was given as well I was attended well. Timing taken was also very good. Information on next service was given as well More

I had some problems settling up the driving information display content. At first, a young service man told me to go back to sales because he only do oil change, and etc. But some other service men came an display content. At first, a young service man told me to go back to sales because he only do oil change, and etc. But some other service men came and helped to find technician help me and solved my problem. Good always someone there to help. More

We will continue to do business with this dealer, due to the excellent attention of their personnel. the excellent attention of their personnel. More