Don McGill Toyota of Katy - Service Center

New car sales Dealer Jacob and financial Ferron(sp) were exceptionally nice. I am a long time Toyota customer. No unnecessary hassles. So that is more appreciated a Dealer Jacob and financial Ferron(sp) were exceptionally nice. I am a long time Toyota customer. No unnecessary hassles. So that is more appreciated and a more pleasant experience. More

Service (Make Ready) Disappointment The process of buying my new car was wonderful, easy and stress free. However, I was promised a buffing, detailing, tinted windows, etc. I dropped off The process of buying my new car was wonderful, easy and stress free. However, I was promised a buffing, detailing, tinted windows, etc. I dropped off my car, was able to get a rental and off to work I went. I received a call stating that my vehicle was ready for pick up...GREAT, right? Well I when I got to the dealership, they were unable to locate my vehicle, then after 25 mins of waiting it was finally “discovered” due to “so many black cars that needed service” that day. The guy walks me out to my car only to find out that they did NOT tint my windows as promised bcs later in the day I received a phone call asking if there was tape blocking me from putting down the windows!!! When I called the “make ready” girl back, she tells me she was confused as well and that I could bring my vehicle back YET AGAIN!! But why, to be lied to about the tinting again? This was a very unpleasant and unprofessional experience with Don McGill considering how pleasant the car buying experience was. It seems as though they need better service people! More

Service Excellent and fast. I am a new customer who just purchased a vehicle from Don McGill. I am very impressed with the service team. I have never been so Excellent and fast. I am a new customer who just purchased a vehicle from Don McGill. I am very impressed with the service team. I have never been so happy with a service department. More

I went in and someone was there was someone there ready to s I went in and there was someone there ready to guide me to the correct lane. My wait time was short and my agent Kathy gave me valuable information ab I went in and there was someone there ready to guide me to the correct lane. My wait time was short and my agent Kathy gave me valuable information about my next visit and took great care to see that everything went right. I’m very pleased with the experience More

Excellent service Very caring and worked with us.. Adam found the vehicle we wanted and within budget. This was out 3rd purchase from Don McGill and Adam was our salesm Very caring and worked with us.. Adam found the vehicle we wanted and within budget. This was out 3rd purchase from Don McGill and Adam was our salesman.. More

New Truck Very friendly and helpful atmosphere at the dealership. My salesman worked with me to stay on my budget for a new truck. I love my new Tacoma! Very friendly and helpful atmosphere at the dealership. My salesman worked with me to stay on my budget for a new truck. I love my new Tacoma! More

Long wait but great service. Even though i had to wait 2 hours just to be told my part was not avail. It was ok cuase John reassured that the next morning it will be avail and it Even though i had to wait 2 hours just to be told my part was not avail. It was ok cuase John reassured that the next morning it will be avail and it was so i am a happy camper. The entire staff always takes good care of me my mom and granny! We are a Toyota family! More

Exchange 2016 for new lease on 2018 RAV4 Boat sales manager Andrew and Latonya were very helpful and I believe honest. Made this the best experience in getting a new car Boat sales manager Andrew and Latonya were very helpful and I believe honest. Made this the best experience in getting a new car More

Had break pads replaced...great service!!! Met with Joshua to set up appt for following Monday. He met me first thing at appt time and arranged for transportation back home. Within 5 minutes I Met with Joshua to set up appt for following Monday. He met me first thing at appt time and arranged for transportation back home. Within 5 minutes I was in the shuttle after drop off. Car was ready 3 hrs ahead of schedule and the shuttle to get me back to the dealership was prompt. Efficient service from beginning to end. And special thanks to Josh for being so informative and courteous. Great experience! More

Excellent Service Chris took good care of my brake service replacement. He arranged my loaner car and kept me updated of the service status until completion . Got my ca Chris took good care of my brake service replacement. He arranged my loaner car and kept me updated of the service status until completion . Got my car on the agreed estimated time More