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Don McGill Toyota of Katy - Service Center

Katy, TX

4.9
735 Reviews

735 Reviews of Don McGill Toyota of Katy - Service Center

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December 02, 2018

Toyota camry XLE 2005 model 1.20L- srv exp (cust no 391792) I had given my Toyota camry XLE 2005 model for servicing at this service center on 11-Aug-18 (customer no : 391792). I took it to service center becau More

by jerrilits
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
christopher
Dec 04, 2018 -

Don McGill Toyota of Katy responded

We apologize for the issues you had in service. Your feedback helps us improve our processes and we appreciate you taking the time to let us know where we fell short. Please feel free to contact our General Manager, Michael Hartmann, a call at (832) 772-1000. He would love to discuss your experience further and help in any way he can. We look forward to speaking with you soon.

November 24, 2018

bad service If i could give no stars i would. I have been with Don Mcgill Toyota for as long as i can remember. unfortunately, this time around my experience has More

by juancarlos78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jose Ureta
Nov 26, 2018 -

Don McGill Toyota of Katy responded

We apologize for your negative experience. At Don McGill Toyota of Katy we are committed to fair, honest pricing. It’s unfortunate that there was miscommunication and we apologize for the inconvenience. We greatly value our customers and truly appreciate the time they spend to share their opinions.

November 02, 2018

Warranty refund I recently sold my car I purchased and went in and filled out the form for warranty refund in June and still no refund todate. More

by rr7001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Warranty refund manager
Nov 06, 2018 -

Don McGill Toyota of Katy responded

Please give our General Manager, Michael Hartmann, a call at (832) 772-1000. He would love to discuss your experience further and help in any way he can. We look forward to speaking with you soon.

November 02, 2018

Great Experience in both sales and service We have bought three Toyota from Don McGill Toyota of Katy. We will need three more vehicles with in the next five years or so since our kids are More

by JAWDREW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Browning has n service and Jacob in sales.
Nov 06, 2018 -

Don McGill Toyota of Katy responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again.

October 25, 2018

Very kindly sales person and finance officer. The sales man Ralph Gutierrez is extremely patient and has knowledge about cars. We appreciated his help. Very friendly stuff. Enjoy the high tech More

by hongnie2007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Gutierrez
Oct 25, 2018 -

Don McGill Toyota of Katy responded

Thank you for your review! We are glad to hear your experience at Don McGill Toyota of Katy was a positive one!

October 17, 2018

Fantastic I went in for service on my 2015 Hylander and ended up with new Rav4. Sales person, Tim Fogerty asked if he could assist as I killed time looking at More

by JAYC5745
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Fogerty in Sales, Rich Gregory,his manager
Oct 18, 2018 -

Don McGill Toyota of Katy responded

Thank you for your review and 5-star rating. We strive to make every customer feel appreciated, and we are happy we were able to exceed your expectations. We look forward to seeing you again for any and all vehicle needs!

October 02, 2018

Car services Mike and Alex did a wonderful job taking care of all my cars. They took all notes about all my concerns and treated me really good! Thanks guys More

by JEALCO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike and Alex
Oct 03, 2018 -

Don McGill Toyota of Katy responded

Thank you for your review and 5-star rating. We pride ourselves on helping people have the best customer service possible, and we are glad we provided you with that.

August 31, 2018

Outstanding service Since the very first time I work in the service from front desk to financing and from every single person of the staff has been outstanding! More

by ARODGER82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Melanson and Lucio Rivera
Sep 04, 2018 -

Don McGill Toyota of Katy responded

Thank you for your review and 5-star rating. We strive to make every customer feel appreciated, and we are happy we were able to exceed your expectations. We look forward to seeing you again for any and all vehicle needs!

August 30, 2018

Very awesome experience thanks for helping Eduardo cabessas Definitely awesome will recomedit to friends and family thank u an Eduardo cabesas disreves a 10 stars for his work thank u also for a first time buye More

by cms81782
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eduardo cabesas
Sep 04, 2018 -

Don McGill Toyota of Katy responded

Thank you for your review and 5-star rating. We strive to make every customer feel appreciated, and we are happy we were able to exceed your expectations. We look forward to seeing you again for any and all vehicle needs!

August 18, 2018

Excelent service. Always very kind and with the option that someone speak Spanish. The experience in the car service always is excellent. I love my Sienna, this one w More

by Moca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Estrada
Aug 21, 2018 -

Don McGill Toyota of Katy responded

Thank you for your review and 5-star rating. We strive to make every customer feel appreciated, and we are happy we were able to exceed your expectations. We look forward to seeing you again for any and all vehicle needs!

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