Don McGill Toyota of Katy - Service Center

We took our 2011 Highlander in to get the battery replaced since we had a 25% proration for it. First of all, when we we arrived we parked in line and went in to talk to a service rep. The guy was fr replaced since we had a 25% proration for it. First of all, when we we arrived we parked in line and went in to talk to a service rep. The guy was friendly enough but he began to scold us saying that we should have stayed in our car and waited for them to come to us so that we wouldn't cut in front of anyone already in line. How were we suppose to know this as there were no signs outside stating this or anyone telling us this when we parked. Just very poor communication on their part. Second, we left the vehicle there to get the battery replaced. When we picked up the car that evening we noticed that our settings (clock, radio, etc.) were all messed up. They did not use a settings saver when they changed out the battery and we had to reset everything. This is totally unacceptable and very unprofessional not to use a settings saver when replacing the battery. Also, when we got home, I opened the hood to inspect the battery and found out that they did not attached the battery bracket to keep the battery from sliding around. Are you kidding me?!!! Not to mention that when they sprayed the terminals with sealant they got overspray all over the engine compartment. Just horrible workmanship for such a simple task. Needless to say we will not be going back to this dealership for anything. More

Worst Experience ever. Mechanic stripped out oil pan plug. Replaced it with a 5x oversized plug and silicone. Everyone lied about how it happened Crooks plug. Replaced it with a 5x oversized plug and silicone. Everyone lied about how it happened Crooks More

Refugio Teran was extremely friendly and accommodated all my requests to service my 2020 Corollas needs. Thank You, Ms.Servantes I left very happy & safe. my requests to service my 2020 Corollas needs. Thank You, Ms.Servantes I left very happy & safe. More

You are so lucky to have Efrain Marquina as part of your team. Thanks !!! He is an excellent worker and a very good dealer !! Fantastic team. Thanks !!! He is an excellent worker and a very good dealer !! Fantastic More

Had my car serviced about a week ago. The advisor KSea Picott was nice, professional and urgent. I was in and out. I only wish that I could give more stars for his customer service and the quality of work Picott was nice, professional and urgent. I was in and out. I only wish that I could give more stars for his customer service and the quality of work.Good job! More

Date of Experience: 8/29/2020Last week Friday I hit Date of Experience: 8/29/2020 Last week Friday I hit something in the road and it completely slashed my tire. We were able to get a new tire by Wedne Date of Experience: 8/29/2020 Last week Friday I hit something in the road and it completely slashed my tire. We were able to get a new tire by Wednesday morning, so I have been driving my husband's truck. Fast forward to today: I get to the dealership at 6:30am this morning. Third car in line, not bad. I get “greeted” by Mark Hammon. He doesn’t approach the window, but stands behind the window on the passenger side and states “can I help you?” I reply that I had a tire completely shredded and needed an alignment. He made me repeat myself. So I did. Cuts me off while I’m repeating myself and asks for the car mileage. I am fumbling at his point and he aggressively tells me to get out. So I do, and begin gathering my things. Before I turn around and have everything he’s walking away. So, I ask if I need the slip, put my keys in car or what. He tells me. I follow him in. He makes me retell why I’m here AGAIN. I do, but add in that I also want my tires rotated and to check to see if everything is alright (and possibly check ADAS recalibrated, if required). Tells me that I only need an alignment and proceeds to make me feel like a child about questioning ADAS and anything else. Two hours later: he yells my name from across the room, while all other service agents find their respective clients in the waiting area. He tells me it’s done, I pay, I leave. Problem is, my steering wheel is now cocked to the right. I feel like I’m crazy, so I drive a bit and get to a straight portion on the beltway. No change. Take the car back to the dealership and I’m instructed to go to this mans desk, not wait in line by an employee outside. I’m hassled by someone else waiting in line; none of the other reps say a word. They all just stare. I stay where I’m at, and explain that the steering is still off. Mark Hammon begins to belittle me and tell me that “I’ll go ahead and tell them to put it out of spec, just for you”. He refused to listen to me, refused to let me speak to someone else, and stated it would be another 2-3 hour wait. I ask two other reps nearby to speak to the service manager and they look away! Here comes the best part, are you ready??! My HUSBAND has to CALL the dealership, to get in touch with the manger. To advocate for me. Apparently women are like children and can’t get the service they deserve! Are you kidding me? I repeatedly watched Mark Hammon belittle every woman that came to his desk. I sat nearby so I could watch. Oh, and after my husband made the call, the manager FOUND ME in the waiting room. Not once, but twice. Both times we had decent discussions. Plus, car is fixed. Thank god. That’s all I wanted. The service manager did mansplain the purpose of steering and how "modern steering works differently". Yes, I'm aware that the camber of the road affects steering and it does not stay straight. Additionally, tires were never rotated. I wanted to get out of there by this point, so this is fine. Regardless, I shouldn’t have to go through this. I shouldn’t have to have another man step-in to be taken seriously the first time. Do NOT recommend this dealership. More

Camry 30-Month Maintenance Chad Mahaffey's Service Center provided excellent service for our Camry's 30-month maintenance this afternoon. I can depend on fabulous treatment ther Chad Mahaffey's Service Center provided excellent service for our Camry's 30-month maintenance this afternoon. I can depend on fabulous treatment there. We have been bringing our Toyotas to Chad for seventeen years. Back then he was a service writer, and now he is the boss. Organizations that can promote able people from within give me a good feeling. More

Lost my wheel Had my car in the collision center. They were supposed to put the stock wheels back on (5 of them) but did not and since it was totaled they sent it t Had my car in the collision center. They were supposed to put the stock wheels back on (5 of them) but did not and since it was totaled they sent it to the vassalage yard and didn't seem to care. I had to call several times to get a response and Chris didn't care and only said sorry. Toyota owes me a new wheel and tire since they were told several times there was 5 wheels/tires. I will be contacting the GM since no one in the collision department wants to make this right. Jeff and Ricky were great to deal with. But this will keep me from buying another car from her. I have bought 2 from don mcgill in the last 8 months. More

Great experience. We had a great experience from Efrain Marquina the sales person, I went there to buy my Toyota Rav4. Thank you so much for your service!!!! We had a great experience from Efrain Marquina the sales person, I went there to buy my Toyota Rav4. Thank you so much for your service!!!! More

Service Department Lacking I have been a loyal customer for 20 years and always took my vehicles to them for service. I have three vehicles I purchased from Don McGill and have I have been a loyal customer for 20 years and always took my vehicles to them for service. I have three vehicles I purchased from Don McGill and have not had issues with the sales staff, but the service department has gone from excellent to lacking in customer service. I took my Land Cruiser in for service and to check an issue with the passenger mirror. They said I needed a new mirror and did not know about a Technical Service Bulletin on how to fix the mirror. When I brough the TSB up, they still wanted to sell me a new mirror. They replaced in the inside air filter and when my A/C would not work corrrectly, they wanted to replace the A/C controls, even though I suggested the filter not being seated correctly would cause the problem. I corrected the problem myself by reseating the filter. Now I get the vehicle back from an oil change and there is greasy fingerprints on the door, door handle and steering wheel. That's poor customer service to me. More