Don McGill Toyota of Katy - Service Center

I have been in the dealership and had a great experience starting with the top notch service and the variety of cars they have. A great and very unique experience would recommend the dealer to everyone from starting with the top notch service and the variety of cars they have. A great and very unique experience would recommend the dealer to everyone from buying a car to service the car for life there. More

Everything was great. I set an appointment for my 25k maintenance and it was done quicker than they quoted. Can't ask for more than that. Bravo! I set an appointment for my 25k maintenance and it was done quicker than they quoted. Can't ask for more than that. Bravo! More

I took my 2021 Toyota Venza to get an alignment at a shop that used Hunter Hawkeye elite machine. After alignment was done the machine notified to reset the steering angle sensor; which was done but it did n that used Hunter Hawkeye elite machine. After alignment was done the machine notified to reset the steering angle sensor; which was done but it did not reset. According to the Hunter's company owner some of the new cars do not work using that machine it has to be done by the dealership itself. The shop owner knowing this issue was caused by them towed my vehicle to Toyota of Katy. This is the information provided to the service member/advisor Henry who took over my case on Saturday 25th Feb. He before even hearing my story after dropping off my car had a whole scenario made and insisted that there seemed to be some visible rodent "damage" at engine bay area and needed to do a diagnostics to check. I asked for them to just reset the alignment issue and then i can deal with any other issues unrelated to why the vehicle is there for. Because my vehicle had no issue or lights prior to alignment. Henry stated he would advise Monday due to the weekend and Sunday being closed. On Monday i had to follow up with him myself in which he again stated "ma'am your issue has nothing to do with alignment it has to do with rodent damage" and that they would have to do a diagnostics. That noon during lunch I had a friend bring me to Toyota so they can show me what they were talking about which was Monday Feb 27th - my friend who is also a mechanical engineer and also an Auditor and familiar confirmed there was maybe rodents but did not see any visible damage to anything after thorough visual inspecting. at the same time while speaking directly with the Toyota Mechanic Jesus he stated there was no visible rodent damage but they have to check in areas they can't see to ensure. I agreed to this diagnostics to be done since it seems there is no other way and approved it to be done that noon. I followed up with Henry that day to see if any update, he said nothing yet, i followed up again the 28th he said nothing was done yet he would let me know, here we are today March 1st and it is getting to the point where this seems lacking any urgency after i told Henry several times i need my vehicle or a rental as i have 1 vehicle and a child to take to and from school. This whole experience has been extremely lacking of customer concern and focus as well as unpleasant in every way where it seemed that i was not heard and what my concern and issue of bringing the vehicle in was completely dismissed. This is my first step to ensuring this issue is heard and i will be reaching to corporate and your higher chain to report this. I find this treatment extremely unacceptable and poor customer service in every way. I asked Henry for his manager to call me and have not heard yet, i called and asked your service department to have a manager call me and i never heard back. I actually thought Toyota had great customer service and support until this experience. I have worked with other advisors mainly Refugio and he was always great. I am not sure if this is a personal reaction of advisor because he refused to listen and i had to ask for his manager and repeat myself to him via text several times or if this is just a careless delay. If this is how Toyota treats their customers then my regret for doing business with you. I expect some answers and ETA for this. More

I have to say this, I am very disappointed with Toyota of Katy . Took my wife's car for a service, while being at home she called service department requesting price and labor for rear bumper reflector. $50 Katy . Took my wife's car for a service, while being at home she called service department requesting price and labor for rear bumper reflector. $50 for parts and $150 for labor. She approved without consulting me. About 20 minutes later she received a call stating the car was ready. I got there, came home and looked and noticed it is only one bolt to be removed. I called and tech advisor stated that the "whole bumper needed to be removed". Of course, I asked to talk to the manager and I was told he is/has been in the meeting. I drove there, talk to a guy and he stated partial part of the bumper was removed. Associate agreed to reimburse labor. Since my wife used her credit card, I came home, removed the reflector myself in less than 2 minutes, and sent it back for a full reimbursement. Please stay away from TOYOTA dealers. More

My wife had an accident with our 2012 Sienna, we thought we should have the car fixed by TOYOTA dealer. We turned in the car Jan 4, 2023. After 4 days, no one even took a look at my car! reply to my insuran we should have the car fixed by TOYOTA dealer. We turned in the car Jan 4, 2023. After 4 days, no one even took a look at my car! reply to my insurance. I went there in person and after more than one hour of waiting, finally talked to a person. during the last three weeks, I have called them many times and the lady who picked up my phone will only read whatever in the computer and even will not even get off the chair to find out whether my parts ordered have arrived or not. If you asked them a question with yes or no, they will not answer it. If they found any new things wrong, they will not communicate with you. After three weeks, I still have not gotten my car back and they even will not tell me when will it be ready. I tried to complain to a manager and the manager tried to convince me to sell them my car and buy a new one! Horrible service and horrible communication. More

Last week 09/06/22. I took my Toyota Tacoma vehicle in for a new catalytic converter with the confidence that you as representatives of the Toyota brand used a genuine p I took my Toyota Tacoma vehicle in for a new catalytic converter with the confidence that you as representatives of the Toyota brand used a genuine part. To my surprise, you sent my insurance an estimate to place a generic non-original Toyota, which seems to me to be a serious fault that negatively affects the WARRANTY and OPERATION of my vehicle and the trust of customers in the brand that you represent Toyota. I hope you can help me to fix this problem. thanks. More

We had confusion with the service department, arriving to find that the battery in our very old, well-worn Prius (184 K miles) had been replaced when we had no intention of replacing it. For those who don't find that the battery in our very old, well-worn Prius (184 K miles) had been replaced when we had no intention of replacing it. For those who don't know, these batteries are expensive. I paid and drove away in shock. But the more I thought about it, the more I wondered how this could have occurred. I hadn't been involved until payment since my daughter scheduled the work, though within the family we'd clearly discussed that we were ready to scrap the car if repairs were too expensive. I contacted the dealership and that evening they reviewed recordings of the phone calls. I came in the next day and listened myself. We agreed that there was gray area on both sides and that we both wished we weren't in the situation we were. It was a very polite, very cordial, very honest discussion. The service manager agreed to split the cost down the middle, which was more than I hoped or asked for. What a pleasant surprise. As I mentioned, we were ready to scrap the Prius as it needed other work, and give my old car to my daughter, but with the monetary resolution I feel whole. With the new battery, new brakes and new tires I expect the car to run at least long enough to overcome our out-of-pocket expenses Of course, you never know with a car that old. If it doesn't live long, the battery alone is worth a good sum on the secondary market. For all my ruminating, let me conclude that I was sincerely pleased with how the dealer handled the situation. Bad things sometimes happen. We worked toward a resolution. I believe we're both happy with. It shows that the service department has a good core. As such, I would highly recommend them. And as we both learned, we just need to be more careful about communicating. More

Very bad experience at this katy tx location. poor service, inconsiderate waiting time, and the desk people don't care.The worst dealer. poor service, inconsiderate waiting time, and the desk people don't care.The worst dealer. More

want to submit a review for the worst service received want to submit a review for the worst service received in my entire life, welcome to Don MCgill I need to share my experience with others customer want to submit a review for the worst service received in my entire life, welcome to Don MCgill I need to share my experience with others customers. How can a simple brake services be a chaos: • Service representative complete the car appointment for brake and oil change, estimate time 2 ½ hours. • After 2 ½ hours the service representative approach me to explain that they lost the key car. • No service was performed yet because key was lost • After 30 mins of no solution. I offered used my 2nd key that was t my home 11 miles away, no shuttle available, no cars available to go and back. • Service representative commented the case to Don MCgill Service Manager and the only commented was “don't worried Sir” we will resolved, this was the best joke in the morning. • A worker that is in charge to move cars from parking to service area offered his personal car to resolved the issues. • 45 minutes took to decided pick up the 2nd key in my house, then perform the car service. We agreed that someone will pick up around 5pm to go to Toyota Katy to pick up my car. • Around 3pm someone from Don MCgill Service call me to ask if I want to do the service. What the xxxx is coming in this circus. • The Service representative call me at 5pm to coordinate a uplift, the uplift car service arrive 6pm one hour later that the time we agreed. • When I arrived the Toyota Don MCgill no one from service was waiting for me. The service area was almost close out. At least talked with someone that told me that was closed and that is better back the next day. Then, he said check if the cashier is open maybe she has your keys. • Cashier had my keys and for this amazing service I paid full amount. More than money, I was really expecting an apologizes. This was the most worst service seen in my entire life. The service manager has not clue means be in the customer shoes. I’m not expecting that someone called after all this chaos, disaster or poor service delivery. I hope that another Toyota Katy “Fred Haas” open soon in Katy and make a competency to this Don MCgill because due this monopoly they don’t care about customer service. More

Went to the center on Saturday morning. It was absolutely crazy but Greg was amazing. He made the entire experience awesome and even gave me a candy bar when I complained that there were no vending machines crazy but Greg was amazing. He made the entire experience awesome and even gave me a candy bar when I complained that there were no vending machines available during the three hour wait! Thank you Greg! More