Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Don McGill Toyota of Katy - Service Center

Katy, TX

4.9
737 Reviews
Call Service Center (844) 746-5671

737 Reviews of Don McGill Toyota of Katy - Service Center

Sort by
May 16, 2023

Reception was professional and service was quick and excellent good communication and friendly.Thanks to James More

by Appiahmonica1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
Report | Print
May 16, 2023 -

Don McGill Toyota of Katy responded

We appreciate your business and 5-star rating! We are glad to hear that you received speedy and efficient service, which we strive to give all of our customers. We look forward to helping you again in the future.

May 15, 2023

Awesome dealership, would recommend to anyone. Very professional people. Service is fast and do a great job. More

by Lynafay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Report | Print
May 16, 2023 -

Don McGill Toyota of Katy responded

Thank you for your business and this great recommendation! We are happy to hear that our team gave you superior service. Come back and see us for any and all of your vehicle needs!

May 15, 2023

Always very professional available and reliable no issues at all. Always informing about the waiting times and very courteous More

by Mjezowna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
Report | Print
May 15, 2023 -

Don McGill Toyota of Katy responded

Thank you for this wonderful review and five-star rating. We are always here to bring you the best service possible and we're thankful for your business. We look forward to helping you again in the future!

May 13, 2023

Amazing customer service. Kristen was great! She was polite and kept me informed of the status of my vehicle. Thanks! More

by Obethran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristen
Report | Print
May 15, 2023 -

Don McGill Toyota of Katy responded

Thank you for leaving us a 5-star rating and review! We work hard to make sure all our customers have a great experience with our Toyota dealership. Toyota of Katy is happy to hear that Kristen was able to give you the customer service we want everyone to experience. We look forward to seeing you again.

May 13, 2023

Great, quick service. Polite staff , and overall clean environment. Would take my car back anytime. More

by njc502
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry don’t remember his name
Report | Print
May 15, 2023 -

Don McGill Toyota of Katy responded

We appreciate your excellent review! We're so glad to hear you felt safe during your visit with us as it is our top priority to keep up a clean and sanitized dealership. Come back to see us in the future!

May 13, 2023

Toyota of Katy was diligent in finding the cause of my problem and fixing it. They provided a vehicle that I needed. They also kept me informed. More

by G
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
Report | Print
May 15, 2023 -

Don McGill Toyota of Katy responded

We appreciate your wonderful rating and review! We strive to get our customers good deals while providing the best experience possible, so it is wonderful to hear that our service team gave you such excellent service. Come back and see us soon!

May 13, 2023

James listen, and helped me out with all my needs. He went beyond customer satisfaction. More

by Rherrera51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James with service
Report | Print
May 15, 2023 -

Don McGill Toyota of Katy responded

Thank you for your positive review and five-star rating! We make it our top priority to help our customers find the best option, and it is wonderful to hear that James went above and beyond for you to make it happen. Please come back to see us again in the future!

May 13, 2023

Made 1230 appointment they tell it will be 3 or 4 hours I said I have an appointment well it will still be 2 or 3 hours call the service center they told me to get back in line again it just took me fifteen More

by ronpRonarks822
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not known
Report | Print
May 15, 2023 -

Don McGill Toyota of Katy responded

We sincerely apologize for your long wait time in service. We make it a top priority to provide quick and efficient service, so we're disappointed to hear that this was not your experience. Our Customer Relations Manager, Peggy Diaz, would like to speak with you and see if there's anything we can do to make this up to you. Please reach out to her at 832-772-1000. We hope to speak with you soon!

May 12, 2023

Service department is very good. I had problems in the past with your appraisal for used truck. Second problem was with one of your finance people. His behavior was ruined. I wal More

by ELBAR176
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I forgot his name.
Report | Print
May 12, 2023 -

Don McGill Toyota of Katy responded

Thank you for your review! We are thankful for your repeat business and we are happy to hear that we were able to provide you with a better experience at our dealership. Come back and see us for all of your vehicle needs!

May 12, 2023

Professional, explanatory and a clean environment. Plenty of service reps which results in shorter wait times. More

by JP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felix Vargas
Report | Print
May 12, 2023 -

Don McGill Toyota of Katy responded

JP, we appreciate your excellent review and for allowing us to earn your business! We're so glad to hear you felt safe during your visit with us as it is our top priority to keep up a clean and sanitized dealership. Come back to see us in the future!

1
...
60
61
62
...
74