Don McGill Toyota of Katy - Service Center

My service technician, Richard, was great. He was clear, costs were known upfront and everything was completed without issue. He was clear, costs were known upfront and everything was completed without issue. More

Toyota of Katy is like no other dealership. They treat you with respect and dignity…even when you have no idea “what” that noise is! Randall and Alex in the collision dept are far above the res They treat you with respect and dignity…even when you have no idea “what” that noise is! Randall and Alex in the collision dept are far above the rest. They are professional and uniquely qualified to take care of your needs. Toyota of Katy meets, exceeds and excels at making you and your vehicle happy and road worthy so it will last for years. Toyota of Katy is “my” dealership because of the care, concern and commitment they give to each customer. I will only buy a Toyota and only buy from Toyota of Katy! More

Good overall experience. Love the free drinks and snacks in addition to free coffee. Evan was great. Not specific to him, but I notice this is the same for other frontline ma Love the free drinks and snacks in addition to free coffee. Evan was great. Not specific to him, but I notice this is the same for other frontline managers in my recent visit. They do not interact in person after the service is complete. I used to meet the frontline managers to brief what have been done. But now I have to ask the cashier who will not know technical things. More

Like the place , they have coffee with variety of choices, expecting to have a warranty on breaks on a less than 3 year old car but there’s none but then i got discounts on the the new installed bre choices, expecting to have a warranty on breaks on a less than 3 year old car but there’s none but then i got discounts on the the new installed breaks thank you. More

Great job in completing the job on time and getting the job done right the first time. job done right the first time. More

Richard was great. Very helpful and courteous. Dealership has always been service and customer oriented Very helpful and courteous. Dealership has always been service and customer oriented More

Alex in the service department is an outstanding credit to Toyota Of Katy. He is always very helpful, knowledgeable and professional in his dealings with me. I have observed him with other customers and he to Toyota Of Katy. He is always very helpful, knowledgeable and professional in his dealings with me. I have observed him with other customers and he treats everyone with respect and courtesy. More

Very polite and engaging service rep. Very quick service considering it was extremely busy. Service rep said it would be an hour and it was exactly that. I've never had a bad experience. Very quick service considering it was extremely busy. Service rep said it would be an hour and it was exactly that. I've never had a bad experience. More

Great service, Jacob Marlow had great customer service. Couldn't have had done anything better !!! Couldn't have had done anything better !!! More

The team did great job and very professional, very nice to complete my service visit today. to complete my service visit today. More