Don McGill Toyota of Katy - Service Center

Warranty refund I recently sold my car I purchased and went in and filled out the form for warranty refund in June and still no refund todate. I recently sold my car I purchased and went in and filled out the form for warranty refund in June and still no refund todate. More

Great Experience in both sales and service We have bought three Toyota from Don McGill Toyota of Katy. We will need three more vehicles with in the next five years or so since our kids are We have bought three Toyota from Don McGill Toyota of Katy. We will need three more vehicles with in the next five years or so since our kids are college bond. We will continue to buy more vehicles from you. Jacob help us Tremendously. Matt in the service depart is great. He will work with the MS Society to get the AC in my othe Van fixed. I alway have great experiences with ur dealership. More

Very kindly sales person and finance officer. The sales man Ralph Gutierrez is extremely patient and has knowledge about cars. We appreciated his help. Very friendly stuff. Enjoy the high tech The sales man Ralph Gutierrez is extremely patient and has knowledge about cars. We appreciated his help. Very friendly stuff. Enjoy the high tech device in finance office which making shorten of paper work. More

Fantastic I went in for service on my 2015 Hylander and ended up with new Rav4. Sales person, Tim Fogerty asked if he could assist as I killed time looking at I went in for service on my 2015 Hylander and ended up with new Rav4. Sales person, Tim Fogerty asked if he could assist as I killed time looking at new cars. We started talking about the new maintenance program and one thing led t another and a new Rav4. Tim was just great, no pressure at all and asked what I liked about my Hylander and what features. We looker several vehicles while mine was appraised and settled on a Rav4. Rich Gregory, his manager assured with locating just what I asked for and Tim brought it up to the front. I got a great deal with no back and forth haggling and was in Finance in a very short time. Tim and Rich have followed up and answered a few questions I had assuring me they were both available to assist further at any time. Thanks Tim, really great to close the deal with minimal time and no back and forth haggling, just what I told him I wanted to avoid. Tim even took me to meet the service manager to answer wuestions and give me some direction on service. Great expierance, thanks to Tim Fogerty. More

Car services Mike and Alex did a wonderful job taking care of all my cars. They took all notes about all my concerns and treated me really good! Thanks guys Mike and Alex did a wonderful job taking care of all my cars. They took all notes about all my concerns and treated me really good! Thanks guys More

Outstanding service Since the very first time I work in the service from front desk to financing and from every single person of the staff has been outstanding! Since the very first time I work in the service from front desk to financing and from every single person of the staff has been outstanding! More

Very awesome experience thanks for helping Eduardo cabessas Definitely awesome will recomedit to friends and family thank u an Eduardo cabesas disreves a 10 stars for his work thank u also for a first time buye Definitely awesome will recomedit to friends and family thank u an Eduardo cabesas disreves a 10 stars for his work thank u also for a first time buyer verry pleased without u guys I wouldn't have dream first truck thanks More

New car sales Dealer Jacob and financial Ferron(sp) were exceptionally nice. I am a long time Toyota customer. No unnecessary hassles. So that is more appreciated a Dealer Jacob and financial Ferron(sp) were exceptionally nice. I am a long time Toyota customer. No unnecessary hassles. So that is more appreciated and a more pleasant experience. More

Excelent service. Always very kind and with the option that someone speak Spanish. The experience in the car service always is excellent. I love my Sienna, this one w Always very kind and with the option that someone speak Spanish. The experience in the car service always is excellent. I love my Sienna, this one will be my 3rd one . More

Service (Make Ready) Disappointment The process of buying my new car was wonderful, easy and stress free. However, I was promised a buffing, detailing, tinted windows, etc. I dropped off The process of buying my new car was wonderful, easy and stress free. However, I was promised a buffing, detailing, tinted windows, etc. I dropped off my car, was able to get a rental and off to work I went. I received a call stating that my vehicle was ready for pick up...GREAT, right? Well I when I got to the dealership, they were unable to locate my vehicle, then after 25 mins of waiting it was finally “discovered” due to “so many black cars that needed service” that day. The guy walks me out to my car only to find out that they did NOT tint my windows as promised bcs later in the day I received a phone call asking if there was tape blocking me from putting down the windows!!! When I called the “make ready” girl back, she tells me she was confused as well and that I could bring my vehicle back YET AGAIN!! But why, to be lied to about the tinting again? This was a very unpleasant and unprofessional experience with Don McGill considering how pleasant the car buying experience was. It seems as though they need better service people! More