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Don McGill Toyota of Katy - Service Center

Katy, TX

4.9
585 Reviews

585 Reviews of Don McGill Toyota of Katy - Service Center

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April 24, 2018

Service Was not greeted when we came in some one told us to stand and some one will help us when car was ready he handed paper work and pointed to cashier wh More

by ASHARMA109
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
No name given
Apr 24, 2018 -

Don McGill Toyota of Katy responded

We are sorry you did not have a great experience with us. We strive to give all of our customers great experiences, and we are sorry that you did not receive that attention. Please give our General Manager Michael Hartmann a call at (832) 772-1000 or email him at mhartmann@donmcgill.com so he can turn your experience around.

April 24, 2018

Had break pads replaced...great service!!! Met with Joshua to set up appt for following Monday. He met me first thing at appt time and arranged for transportation back home. Within 5 minutes I More

by CWalker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joshua Gardoni
Apr 25, 2018 -

Don McGill Toyota of Katy responded

Thank you for taking the time to leave us a 5-star review. We are very happy that Joshua was able to make your experience a positive one and provide you with the excellent customer service we strive for! Come see us in the future!

December 26, 2017

Great Customer Service I felt at home with James Powell's great customer service. He greeted me when I arrived and thanked me when I left. Answered any questions I had and f More

by Flores,J84
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Powell
December 20, 2017

Incredible service My service experience was truly incredible . My Service Guy James Powell made all my decisions easy . He was extremely helpful with my Toyota very kno More

by Albert2221
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Powell
December 18, 2017

Great service I have 3 toyota vehicles and the only service advisor that takes care of all my vehilces is James Powell! He has never let me down. Awesome customer s More

by Navy123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James powell
December 17, 2017

Best service in Houston Every time I visit this dealership; the Service Specialists are impeccable. In particular James Powell always explains my car status throughly, he doe More

by czhunter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Powell
December 15, 2017

Great Reliable Service We had an excellent experience at Don McGill Toyota. James Powell was courteous and friendly. I will definitely recommend this place to my friends and More

by TONYMV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Powell
December 15, 2017

Couldn’t ask for more James Powell is awesome! He is courteous, reliable, professional and knowledgeable. Most of all he is honest. He recommends only services that are nee More

by bingyb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Powell
December 15, 2017

Service guy I trust-James powell This place is the best, and I say that because of James Powell. He always has a smile, always honest, and very professional and courteous! I've never More

by Justdonna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Powell
December 15, 2017

Great service One of the best service personnel James Powell. My toyota Sequoia is almost 10 years old, everytime I visit the shop, he Always provide what's the bes More

by Cbs1273
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Janes Powell
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