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Don McGill Toyota of Katy - Service Center

Katy, TX

4.9
837 Reviews

837 Reviews of Don McGill Toyota of Katy - Service Center

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September 08, 2023

The service was very professional and courteous. Completed the work on my car in the time they specified. I was very pleased More

by Ellen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Torres
Sep 11, 2023 -

Don McGill Toyota of Katy responded

Ellen, we appreciate your business and 5-star rating! We are glad to hear that you received speedy and efficient service, which we strive to give all of our customers. We look forward to helping you again in the future.

September 06, 2023

Friendly professional and provide excellent services at a fair price. I’m very pleased to do business with Toyota of Katy. More

by Soupy1mac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy
Sep 11, 2023 -

Don McGill Toyota of Katy responded

Thank you for your positive review and five-star rating! We make it our top priority to help our customers find the best option, and it is wonderful to hear that our team went above and beyond for you to make it happen. Please come back to see us again in the future!

September 06, 2023

The service manager Mr Henry it's very professional and helpful guy, also Mr Juan Trenard sale guy it's very good guy, he made me good deal ! More

by Rafael Moreno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry and Juan Trenard
Sep 11, 2023 -

Don McGill Toyota of Katy responded

Rafael, we appreciate your five-star rating and review! It is our pleasure to help you find the best option at the best price. We'll be sure to let Mr. Henry know you are happy with his help. Come back and see us anytime!

September 01, 2023

The dealership is always fantastic, the service managers always do a great job from the time you take your vehicle in to the time your vehicle is complete. Service managers always make sure that your inform More

by copper.horse13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KSEA
Sep 06, 2023 -

Don McGill Toyota of Katy responded

Copper, thank you for leaving us a 5-star rating and review! We work hard to make sure all our customers have a great experience with our Toyota dealership. Toyota of Katy is happy to hear that our service managers were able to give you the customer service we want everyone to experience. We look forward to seeing you again.

August 31, 2023

I am very pleased so far. Wanted the 2006 Tundra totally repainted. Sam Mendoza, at the body shop, explained it would be a very time consuming, expensive choice and offered co More

by llessur09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
na
Sep 06, 2023 -

Don McGill Toyota of Katy responded

We are thankful for your business and this excellent review! It is wonderful to hear that Sam provided you with superior service and that you enjoyed your experience with us. We look forward to working with you again in the future.

August 31, 2023

Not happy to do business with Toyota Of Katy and the cost of the repair. The bearings that were replaced cost the consumer $100 each at O'Reilly auto parts store. Total both sides is $200. The tool used to More

by Johnny b goode
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Casey
Sep 06, 2023 -

Don McGill Toyota of Katy responded

We apologize that you feel our cost of repair is high, Johnny. At Toyota of Katy, we are committed to fair and honest pricing. We feel we are competitive with the market pricing and due to us having Toyota-certified technicians, we ensure the best quality work. We greatly value our customers and truly appreciate the time they spend to share their opinions.

Sep 08, 2023 -

Johnny b goode responded

You can say your dealership is special in different ways but you have to face the truth Your prices are much too expensive

August 30, 2023

I have always had quick service and very considerate people since I moved to Katy 2 1/2 years ago! More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
K Sea
Sep 03, 2023 -

Don McGill Toyota of Katy responded

Joe, we are thankful for your business and this excellent review! It is wonderful to hear that our service team provided you with superior service and that you enjoyed your experience with us. We appreciate your loyalty to our dealership and we look forward to working with you again in the future.

Sep 03, 2023 -

Joe responded

It’s always a pleasure working with your team.

August 30, 2023

Outstanding service! Patient, understanding and efficient. Would recommend to anyone to get service at this location. More

by josephdhernandez310
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven
Sep 03, 2023 -

Don McGill Toyota of Katy responded

We appreciate your business and 5-star rating! We are glad to hear that you received speedy and efficient service, which we strive to give all of our customers. We look forward to helping you again in the future.

August 29, 2023

Always friendly staff. No problems. Would use Don McGill again if I ever needed another repair More

by fredroycroft
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex in collision center
Sep 03, 2023 -

Don McGill Toyota of Katy responded

Thank you for your excellent review and for choosing us to service your vehicle. We are always happy to provide you with prompt and superior service!

August 29, 2023

Great service. Felt welcome . Alex Roman very dedicated to his work and took care my service with warm welcome. More

by Baljinder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Roman
Sep 03, 2023 -

Don McGill Toyota of Katy responded

Thank you for taking the time to leave us this wonderful review! We put our best foot forward each day to treat all of our customers like family, and we are glad your experience was no exception. Come back and see us again for all your (MAKE) needs!

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