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Don McGill Toyota of Katy - Service Center

Katy, TX

4.9
751 Reviews

751 Reviews of Don McGill Toyota of Katy - Service Center

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January 25, 2024

The service was excellent! Waiting area very clean and excess-able. And everything was reviewed with me. More

by ffrazier927
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carter
Jan 26, 2024 -

Don McGill Toyota of Katy responded

Thank you for allowing us to earn your business! We know you have a choice of dealerships, and we appreciate that you chose us. We look forward to helping you again in the future.

Jan 26, 2024 -

ffrazier927 responded

Great service and am planning to go back soon!!

January 24, 2024

The employees are very courteous and helpful. The environment is welcoming and if you have a reserved appointment the wait is not that long. Plus free coffee while you wait. More

by Karfon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailey?
Jan 24, 2024 -

Don McGill Toyota of Katy responded

Thank you for allowing us to earn your business Karfon. We know you have a choice of dealerships and we appreciate that you chose us. We look forward to helping you again in the future. We'll have a fresh pot of coffee waiting for you!

January 20, 2024

Stephen Vo, the service advisor, gave great service and was very courteous and helpful and kind. More

by Lbaitz
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Vo
Jan 24, 2024 -

Don McGill Toyota of Katy responded

Thank you for your business! We'll be sure to pass your kind words on to Stephen! Come back and see us again!

January 20, 2024

Excellent service from Jacob, on time with appointment and quick turnaround. Great communication during the repair too. More

by Tommy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
Jan 24, 2024 -

Don McGill Toyota of Katy responded

Tommy, thank you for your excellent review and for choosing us to service your vehicle. We are always happy to provide you with prompt and superior service!

January 20, 2024

The service was great! I wasn't able to get an appointment because they were booked, so I arrived early and waited. They finished with my vehicle in one hour and that was a More

by sarh1975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlo
Jan 24, 2024 -

Don McGill Toyota of Katy responded

Thank you for this wonderful review and five-star rating. We are always here to bring you the best service possible and we're thankful for your business. We look forward to helping you again in the future!

January 19, 2024

I had a great visit. I was told within a reasonable time what needed to be fixed. Further, the time it took to wait was reasonable. More

by jmajeski2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Senor Bonilla
Jan 24, 2024 -

Don McGill Toyota of Katy responded

We appreciate your business and 5-star rating! We are glad to hear that you received speedy and efficient service, which we strive to give all of our customers. We look forward to helping you again in the future.

January 19, 2024

Thank you Carlos and staff for your courtesy and professionalism. As always, service and staff are always pleasant and the customer service lounge is always clean and comfortable. More

by donna_kennard1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Jan 24, 2024 -

Don McGill Toyota of Katy responded

Thank you for allowing us to earn your business, Donna! We know you have a choice of dealerships and we appreciate that you chose us. We work hard to make sure all our customers have a great experience with our dealership, and we're happy to hear that Carlos was able to give you that kind of service. We look forward to helping you again in the future.

January 19, 2024

Quick service and friendly and knowledgeable ! Very helpful anf overall experience was great with assistance More

by Robin_maertz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
Jan 19, 2024 -

Don McGill Toyota of Katy responded

Robin, we appreciate your business and 5-star rating! We are glad to hear that you received speedy and efficient service, which we strive to give all of our customers. We look forward to helping you again in the future.

January 18, 2024

Pretty direct and straight forward. answered any questions I had for clarification and customer service was polite More

by nickortega
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Hernandez
Jan 19, 2024 -

Don McGill Toyota of Katy responded

We appreciate your rating! If there is anything we can do to turn this into a 5-star experience, please let us know!

January 18, 2024

Every time I go to Don McGill Katy, they are very attentive and helpful. I really like taking my truck there for any kind of service. Jessica Shed was very helpful and efficient. More

by Mario
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Shed
Jan 19, 2024 -

Don McGill Toyota of Katy responded

Mario, thank you for leaving us a 5-star rating and review! We work hard to make sure all our customers have a great experience with our Toyota dealership. Toyota of Katy is happy to hear that Jessica was able to give you the customer service we want everyone to experience. We look forward to seeing you again.

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