Don McGill Toyota of Katy - Service Center

I was very pleased with my recent visit to Toyota of Katy. My Service Manager, Don Pollard, explained every detail of my vehicle's maintenance and went above and beyond by providing useful tips, such as Katy. My Service Manager, Don Pollard, explained every detail of my vehicle's maintenance and went above and beyond by providing useful tips, such as recommending more frequent oil changes. He also informed me about a series of live videos that would explain the details of each system and how the mechanic evaluates them. Don kept me updated on the maintenance timeframe and let me know when my car evaluation was nearing completion. While I have had positive experiences at Toyota of Katy in the past, this last visit truly solidified my trust and confidence, thanks to Mr. Don Pollard! More

Been a customer since 2003 which was when this dealership location opened. I always receive fantastic service every time. Recommended. location opened. I always receive fantastic service every time. Recommended. More

Service was great, I was very please. It didn’t take long but the time I was there they made it very comfortable. Always appreciate there hard work. It didn’t take long but the time I was there they made it very comfortable. Always appreciate there hard work. More

I arrived a few minutes before my appointment time and Carter took great care of me. He was fast with my check in and ordered me a shuttle service back to work. Once my car was done I was sent another s Carter took great care of me. He was fast with my check in and ordered me a shuttle service back to work. Once my car was done I was sent another shuttle to bring me back to the dealership to pick up my car. This is GREAT service. More

Ms. Kristen Lee is wonderful. She is very friendly and provides great service. I will be delighted to see her again for the next service. provides great service. I will be delighted to see her again for the next service. More

Great service. Thorough and transparent. The service team did a great job of getting my Tundra back in tip top shape. Thorough and transparent. The service team did a great job of getting my Tundra back in tip top shape. More

1st time using the Service department and they were very helpful and efficient. Sales experience when buying the car was as expected. Never a pleasant experience buying a new car. helpful and efficient. Sales experience when buying the car was as expected. Never a pleasant experience buying a new car. More

Excellent customer service, employees go above and beyond to help customers, and facilities are always up to date and clean! to help customers, and facilities are always up to date and clean! More

It was the 1st dealership I visited The 1st sales. an who approached me was Mr. Brandon Hawkins. I told him what I wanted. He said "I have exactly what you want." He showed it to me, it was perfect an an who approached me was Mr. Brandon Hawkins. I told him what I wanted. He said "I have exactly what you want." He showed it to me, it was perfect and I bought it. VERY happy. Today was my 15,000 mile maintainance. Felix was my serviceman. Everything was perfect. VERY happy More

Terrific and professional . They took time to tell me what the problem was during their inspection. They were very courteous about everything. They took time to tell me what the problem was during their inspection. They were very courteous about everything. More