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776 Reviews of Don McGill Toyota of Katy - Service Center
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February 04, 2025
I receive exceptional service during every visit. I am kept up to speed on the work being done on my vehicle. I’m notified as soon as possible if there are issues with my vehicle and of any costs. I am kept up to speed on the work being done on my vehicle. I’m notified as soon as possible if there are issues with my vehicle and of any costs. More
by ruthiechilds0711
Employees Worked With
Paul Ndoungou was great. He was very helpful, informative, and he valued me as a customer
February 04, 2025
I am extremely pleased with service and communication, starting from phone call to dealership till picking up my car. Special thanks to Will Zamora that made this process smooth. starting from phone call to dealership till picking up my car. Special thanks to Will Zamora that made this process smooth. More
by Loghman Ismayilov
Employees Worked With
Will Zamora
January 31, 2025
I was helped by Richard Hernandez, assistant service manager and he went beyond of support and quality. He was clear about my waiting time and managed to provide support on my windshield spray hose obst manager and he went beyond of support and quality. He was clear about my waiting time and managed to provide support on my windshield spray hose obstruction. More
by ursula.barreto
Employees Worked With
Richard Hernandez
January 29, 2025
I want to extend my highest praise to Kristen for her exceptional service today. She is one of the best service advisors at Toyota of Katy. She promptly addressed my concerns and ensured my vehicle wa exceptional service today. She is one of the best service advisors at Toyota of Katy. She promptly addressed my concerns and ensured my vehicle was well taken care of. Unfortunately, my wheel lock key was damaged, requiring a trip to Discount Tire Co. for a replacement. Thankfully, I didn’t have to pay for it, though Kristen kindly offered to reimburse me for the broken key. They usually only sell the wheel lock key as a set, so this can be quite expensive for the customer! I would recommend reminding any service manager to remind the technician to take care when utilizing wheel lock keys as they can be easily damaged. Overall, I’m extremely pleased with Kristen’s outstanding customer service and will continue to bring my vehicle to Toyota Katy for maintenance. If Kristen is not available, I highly recommend Jessica or Will as service advisors! More
by Dr. T
Employees Worked With
Kristen, Will, Jessica
January 29, 2025
Toyota of Katy maintenance department consistently provided exceptional care for my car!! Timely service, attention to detail, and professional staff made my experience truly satisfying. Efficiency a provided exceptional care for my car!! Timely service, attention to detail, and professional staff made my experience truly satisfying. Efficiency and punctuality are hallmarks of Toyota. Highly recommended!! More
by Karina Osorio.
Employees Worked With
Richard
January 21, 2025
Buena comunicación con E personal y siempre atentos a cualquier detalle del servicio Elena P. Rápido atención y especial lugar para ir a hacer el service ahí cualquier detalle del servicio Elena P. Rápido atención y especial lugar para ir a hacer el service ahí More
by Guillermo
Employees Worked With
Elena robbins
