Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
749 Reviews of Don McGill Toyota of Katy - Service Center
Sort by
September 03, 2024
Every time I have been to ToK, I have had problems. The first time I went they recommended a service which I ended up doing costing me over $800. But when I got home I discovered that in the paperwork, The first time I went they recommended a service which I ended up doing costing me over $800. But when I got home I discovered that in the paperwork, the recommendation range is 20-50%. I can’t think of a single thing that I would replace when it was 50% used, and I believe the service salesperson purposefully did not show me the page with that information. The second time I was there I brought my car in for an oil change and to fix the recall on the bumper. I was told it would take 2 hours. I waited for 2 ½ hours then asked what was happening. I was told they had completely overlooked my car and the work had not been started yet. In compensation, the service manager gave me a free car detailing. Last week, I went online to schedule the detailing, and after speaking to someone online, we told I would receive a call to schedule the appointment. I was called on the 27th and spoke with someone who scheduled the appointment for Monday, September 2nd. I asked specifically if they were open because it was a holiday. They told me that the cashier would be closed, but after speaking to someone told me that since I had the coupon for the free detailing that it would be fine. I went in at the schedule time on Monday and discovered that the only department open was the sales department. They had a record of calling me on the 27th, but no record of what was discussed. As I told the manager on Monday, my mom has already begun servicing her car at Don McGill Toyota because of the treatment she has received from ToK. I don’t want to go all the way to Wilcrest because it is inconvenient for me, but ToK is making it hard for me to justify coming to them when there seems to be an issue every single time I go for service. More
by Rovanna
Employees Worked With
No name
August 31, 2024
Courteous service team addressed all of my concerns, didn’t give me any pushback on using the prepaid maintenance package I purchased from another dealer. Free transportation to/from dealer within 15 m didn’t give me any pushback on using the prepaid maintenance package I purchased from another dealer. Free transportation to/from dealer within 15 mi is super helpful. Socorro, the assistant service manager, was amazing. Highly recommend for service. More
by Emad
Employees Worked With
Socorro Reyes
August 28, 2024
I really like Don McGill Toyota for their honest, professional service and excellent customer care. I especially want to thank Mr. Paul Ndoungou for his help. His professionalism, knowledge, and expe professional service and excellent customer care. I especially want to thank Mr. Paul Ndoungou for his help. His professionalism, knowledge, and experience were invaluable. Toyota is fortunate to have him on their team, and I highly recommend this dealership for anyone looking for trustworthy and quality service. More
by GH
Employees Worked With
Paul Ndoungou
