Don McGill Toyota of Katy

John Moore has been my service represenative since this dealership open up and done a great job on servicing my cars and trucks. I had my car serviced out of state one time on vacation and this service cha dealership open up and done a great job on servicing my cars and trucks. I had my car serviced out of state one time on vacation and this service change oil took over 2 hours when at Don McGill it takes about 20 minutes. John has always srviced with respect and understanding of the situation More

Don McGill takes the cake in the rotten customer service category. Well, I honestly don’t know where to start. Don McGill successfully stole all the joy from my first car buying experience. The Dealership l category. Well, I honestly don’t know where to start. Don McGill successfully stole all the joy from my first car buying experience. The Dealership lied to me, put me through the ringer and cost me an additional $100 in gas. This story is so bad you will think I am making it up but it truly happened to me and I have witnesses to back it up. The whole thing started on a Saturday when I called Don McGill about a Toyota Matrix I found online that was listed at a good deal. I worked everything out over the phone with my sales man and got the terms with in my liking. Then I drove from Conroe to Katy in a car without AC in Houston’s August Heat at 5pm in the evening, and upon my arrival I was told the car that I wanted to buy had been damaged when it was sent to detailing. Somehow they had managed to put a major dent in the passenger side fender, door and completely rip the side view mirror off. So for the next 4 hours we haggled over other car deals, none of which were the same or even comparable to the deal we had worked out over the Matrix that they had wrecked. I kept insisting that they just fix their mistake and get me the matrix in the condition it had been in before. The dealership then had the guts to ask me how much I was willing to pay to help fix the car… The car they had wrecked. I could not believe this (I should have taken my keys at this point and left, but I didn’t). Finally they agree to fix the car and tell me it would be done in 2 days. Being a bit on the pessimistic side, I said I would come and get it on Wednesday (3 business days after the sale).I signed all the paper work and gave them a check for my down payment (which they said they would not cash until the deal was done and I had my car). On Wednesday I called my sales man and he told me the car would not be ready until Thursday. Then on Thursday after the dealership had cashed my check , he called and told me it would not be ready until Friday. Then on Friday I showed up at the dealership and insisted on seeing the car, because at this point I was a little weary that they had even started the work. The car was baking after being painted and a young guy named Kris in the Body shop preceded to argue with me about how my demands for my car were unprecedented and there was no way he could finish it that day (let me reiterate how rude and snotty this young man was with me, making it out that this whole ordeal was somehow my fault). At this point they have cashed my check and I am quite insistent that they give me a car to drive, so they gave me a little Kia to borrow. However, the car had less than a quarter tank of gas in it, not even enough to get me home to Conroe, much less back on Saturday to pick up my car. I had plans Saturday morning, so later that afternoon I called and was informed my car was ready for pick up. When I arrived at the dealership, everybody rushed around so much it was hard to think straight and at this point I am so frustrated I can barely keep my wits about me, so when they gave me my loan papers and the certification information, I asked is there anything else that I need and when they said no and gave me my keys I was so glad to get out of there. The joy was completely gone when I got in my new car and realized they never finished detailing it out (it was filthy, the upholstery had pink goop all over the backseat) and the gas tank was on E with the light on. My aunt was with me through this whole thing and told me she would buy me a tank of gas and it would just be easier to clean it myself then to take the chance that they would wreck it again trying to detail it out, so we just left. Once I arrived at home and things had settled down a bit I realized, I was driving an illegal car, because the dealer had not given me temporary tags. This issue has yet to be resolved and the more I call them the more I get ignored... WHATEVER U DO.... NO MATTER HOW GOOD THE DEAL... DONT GO TO DON MCGILL!!!! EVER!!! More

This service department is outstanding! We purchased two vehicles there in the last three years. We have only needed to return for routine service,and every time they are quick and efficient, going out to vehicles there in the last three years. We have only needed to return for routine service,and every time they are quick and efficient, going out to their way to serve you. One time Joe even came over to the wait area to let me know my car was ready before the cashier called my number to let me know my car was ready. It would have been only another couple of minutes, but wow - that is service!!! This last time I had a couple of questions to ask about pricing on the spoiler I damaged, but he made sure that my car was first put in the queue for the oil change and inspection before answering so that I would have a minimal wait. I love this place!! They value my time. More

My expirience at your service departament are always great your service man John Moore takes very good care of the needs of our cars he is very friendly and makes you feel he trully cares for his work. great your service man John Moore takes very good care of the needs of our cars he is very friendly and makes you feel he trully cares for his work. More

Service I received during my visit to Don McGill was outstanding! Eddie Marlow was very helpful, friendly and knowledgeable. Will definitely be recommending Don McGill Toyota of Katy. outstanding! Eddie Marlow was very helpful, friendly and knowledgeable. Will definitely be recommending Don McGill Toyota of Katy. More

My salesman was very determinded to get me financed for my truck. This man worked his tail off for us. Thanks. I love my new Tundra my truck. This man worked his tail off for us. Thanks. I love my new Tundra More

This is my fourth purchase from this dealer. It has always been a simple straight forward transaction. They are always fair and strive to make the customer happy. The service department has always pro always been a simple straight forward transaction. They are always fair and strive to make the customer happy. The service department has always provided friendly quality service. I would recommend this dealer always. I bought a GMC and was happy to get it off my hands with less than 30k miles and fully paid. One reason was the mpg was way below what was stated. The biggest reason was the service department was awful. More

I have been going to this dealership for five years to have our Highlander and Avalon serviced. The dealership has always been great, has provided free loaner cars, and even complimentary breakfasts. Co have our Highlander and Avalon serviced. The dealership has always been great, has provided free loaner cars, and even complimentary breakfasts. Couldn't ask for better service More

Bought a 2007 Toyota Sequoia. Great vehicle but turned out to be stolen. Had to surrender it. Don McGill has done nothing about it leaving me to hold all of the financial responsibility and fall out. Has out to be stolen. Had to surrender it. Don McGill has done nothing about it leaving me to hold all of the financial responsibility and fall out. Has been going for 9 months and it still not over. We had the DPS show up at our house to surrender the vehicle. We have had to retain an attorney. Don McGill said that they would swap out our vehicle or buy us out of the vehicle (either ever happened). They gave us a piece of junk loaner and then took it back once we got tired of waiting and filed sued against them. We had to rent a vehicle out of our pocket from then on as well as continue to pay the payment on the now impounded vehicle. We had to continue insuring the impounded vehicle as well as pay the towing and $20/day for the impound storage. Don McGill of Katy has done nothing to resolve this situation theyrefuse to take responsibility for the vehicle the situation or the financial situation and strain it has put on me and my family. I will never do business with Don McGill again and I advise you to do the same. Customer service is not even in the book. More

After recently totaling my 2008 Charger, I was in a time constraint to obtain a new vehicle. Check out Honda in Spring Branch & the Sales Manager was kind of a @#$%. After lunch checked out this dealer on constraint to obtain a new vehicle. Check out Honda in Spring Branch & the Sales Manager was kind of a @#$%. After lunch checked out this dealer on a whim, since it was close to home. Don was not pushy and really catered to what my needs were and what I wanted. Stayed within the budget I had in mind. I was in my new 2011 Camry in less than 3.5 hours. He is a jewel to work with and this dealer should value him! More