Don McGill Toyota of Katy

My wife and I purchased a Certified Pre-Owned Toyota Highlander in January 2012 and had an overall very pleasant experience with Don McGill Toyota of Katy [Houston, TX]. I had submitted a high rating v Highlander in January 2012 and had an overall very pleasant experience with Don McGill Toyota of Katy [Houston, TX]. I had submitted a high rating via this website back in January 2012 for that purchase, starting with the pleasant experience our salesman Jacob Vailiaveettil had provided throughout the experience and purchase. As we have teenagers, recently I again needed to look for another vehicle this same year and again just 6 months later, we purchased another Certified Pre-Owned Toyota Highlander in July 2012 - again from Don McGill Toyota of Katy [Houston, TX] and again from salesman Jacob Vailiaveettil. Again, with Jacob Vailiaveettil [sales representative] we were very pleased with his attentiveness, his respect for our time, and overall his concern for the ultimate customer experience. Clearly, Jacob Vailiaveettil understands the importance of customer service. I would highly recommend anyone looking for Toyota vehicles to go to Don McGill Toyota of Katy [Houston, TX] as you will likely experience the same level of professionalism. And even though many of their sales staff surely are trained in customer service and respect, I would ask for availability of salesman Jacob Vailiaveettil. Since our 1st Highlander purchase mentioned above, we have also had the first service department experience [routine fluid maintenance] and we must comment also with a very high degree of satisfaction. The very friendly service staff and overall attention to the customer doesn't just happen and particularly I would like to call out Eddie Marlow as he went out of his way to guide my wife through the service experience to the point where she was significantly impressed. Lastly, I was also pleased to get a return call from General Manager Michael Hartmann as I called him to thank him. Clearly Michael Hartmann is providing leadership and setting the tone for the sales and service teams to take care of the customer, one day at a time. I also felt the process with Vada Caccamo [finance manager] was easy compared to past experiences we've had with other dealerships. I was pleased that Ms. Caccamo seemd to respect us as the customer and she was very prepared and answered any questions we had. I was also introduced Sales Manager Delano Palmer in the process which was a good way to close the overall transaction. Sometimes the salesman in these deals has their sales manager somewhere behind the scenes but not at Don McGill Toyota of Katy and Delano Palmer was front and center supporting Jacob and us as a customer. We were very impressed with both vehicle purchases, the 2nd purchase was just as good or maybe even better than the 1st purchase and we are very pleased with what we're expecting in the way of future service department visits. More

My name is Ava, I went to Don McGill Toyota on Sat. 8/4/2012. I was hesitant because I've had bad experiences with other large dealerships. I am really glad I went. I was referred to Mr. Joseph Hadi, h 8/4/2012. I was hesitant because I've had bad experiences with other large dealerships. I am really glad I went. I was referred to Mr. Joseph Hadi, he is awesome! I purchased a pre-owned Corolla and was there less than 4 hours! Totally amazing! He treated me with respect and helped me get into a quality car that I desperately needed. Even the fiannce guy Mr. Lopez was great. They have just gained a lifelong customer! Would recommend any and everybody to this dealership ask for Mr. Hadi. More

I came in to look at a used truch and i stumbled across hamady. He was extremely honest and upfront about all the details about the trucks they had. He helped me so much and it really felt like he cared ab hamady. He was extremely honest and upfront about all the details about the trucks they had. He helped me so much and it really felt like he cared about getting me a deal. Very genuine person. He helped me through the whole process and made me very comfortable in buying the truck with no regrets. I am very pleased with this dealership and especially my salesman hamady. Go see him hes the best! More

I walked into Don McGill with 45 minutes to buy a truck. I walked into dealership and told sales rep what I wanted to pay and handed him a print out from another dealership. After a few minutes the deal was I walked into dealership and told sales rep what I wanted to pay and handed him a print out from another dealership. After a few minutes the deal was done and I was out the door. I got a GREAT price on the 2012 Tacoma Double Cab w/ Sport Package. There were 3 Toyota dealerships in the Houston area that were willing to sell me the Tacoma at that price, Don McGill was the only one with the truck and the package I wanted ready. I am very pleased with my experience dealing with Don McGill Toyota of Katy! More

The Sale person Blanchard Layton was extremely heplful, patient, professional and curtious with assiting me in my purchase, the transaction was smooth and he was not pushy. He took the time to explian ever patient, professional and curtious with assiting me in my purchase, the transaction was smooth and he was not pushy. He took the time to explian everything and now I'm happy and excited with my new car. The customer service at Katy is outstanding. More

Would not work with us on price at all. Didn't care about any negotiations. Passed us of at least 4 times and didn't care about us as customers. any negotiations. Passed us of at least 4 times and didn't care about us as customers. More

I bought a certified car from them. That car has some problem and they told me, We take care of that but they didn't. I leave my car over there for 4 days. After that just one thing change. My car's A. G problem and they told me, We take care of that but they didn't. I leave my car over there for 4 days. After that just one thing change. My car's A. Gasoline went down! I don't recommend this dealership special for certified car or for service. More

I would definitely buy another vehicle from Tim. As a salesperson myself; I appreciated his calm , no hard sell approach. He accommodated all of my requests and exceeded expectation. salesperson myself; I appreciated his calm , no hard sell approach. He accommodated all of my requests and exceeded expectation. More

When my wife & I went into the dealership, I wanted her to ride in the Tacoma to see if she would like the truck. I really did not intend to buy a truck. We met Tim, drove 3 vehicles trying to decide i her to ride in the Tacoma to see if she would like the truck. I really did not intend to buy a truck. We met Tim, drove 3 vehicles trying to decide if I wanted one, and if so, would it be a 2 wheel drive or a 4 wheel drive. We bought a 2 wheel drive and Tim was knowledgeable, patient, and friendly. Thanks More

When I knew it was time to start looking for a new car, Don McGill was the first place I went to. I was a little nervous of that "used car salesmen" stereotype and was afraid that they would try to eat me Don McGill was the first place I went to. I was a little nervous of that "used car salesmen" stereotype and was afraid that they would try to eat me alive like vultures...but that wasn't my experience at all here. Tim Fogarty approached me with nothing but willingness to help and not push. He made the experience not seem so scary like I had been picturing it my head, and instead he made me feel very comfortable. I told him I was looking for a 4Runner and what my price range was. I test drove some 4Runners they had, but unfortunately none of them really fit me. I guess I didn't really know what I was looking for after all, but thought I did. Tim was awesome because he read me like a book! He could tell that my husband and I were a young couple in our late 20's and wanting to start a family. After going home disappointed that I didn't find anything, Tim called me the next day and said he had something "in mind" for me. I thought it wouldn't hurt to go and look to see what he was talking about. My husband and I drove over there the next day after work and Tim had pulled up a Highlander Hybrid for me to test drive. I thought, It's no 4runner, but I'll give it a try. I LOVED IT!!!! It was exactly what I needed, and the fact that it was a hybrid was a plus!!! I knew that was the car for me thanks to Tim! Also, thanks to Chris Tate in financing, we were able to finance it to where it would be in my price range. I definitely recommend Don McGill Toyota of Katy and appreciate how effortless Tim made the experience for me. I can't thank you enough! More