Don McGill Toyota of Katy

From the second we called the dealership, we had a pleasant and very professional experience with the dealership. We were eventually contacted by Jacob V. stating he will be our Salesman for the Sequo pleasant and very professional experience with the dealership. We were eventually contacted by Jacob V. stating he will be our Salesman for the Sequoia that we were interested in purchasing. He described how the process was going to work and that the vehilce we were interested in on Friday via internet and phone, that it was still capable to be sold to others that may want it on Friday. He stated he would call me at 8:30pm that Friday night and provide a status of the vehicle. He did exactly that. He called at 8:30pm exactly. That prompt service in backing up what he said he was going to do really solidified and set the presedence on how our experience was goign to be when we visit the dealership the next day. When we arrived at the dealership, Jacob was right there to greet us, bring us to his desk, review our reason for coming, and make sure we were all on the same page. He was very curtious and interacted with our 4 year old daughter to make sure she felt important and involved in this transaction. The whole process was precise, efficient, and pleasant from Jacob, his Sales Manager, and Kris Tate, the Business Manager we completed the deal with. When we are in the market for another car, we will consider and reach out to Jacob V. at Don McGill Toyota in Katy, TX first!!! More

I had a great experience at this dealership. The last dealership I went to were no where near as friendly and warm as they were at Don Mcgill toyota Katy. They were very patient and were willing to work dealership I went to were no where near as friendly and warm as they were at Don Mcgill toyota Katy. They were very patient and were willing to work around my budget. The product itself was great and of good quality. They offered alot more than the other dealership I was at in terms of free maintainance and such. They also gave me discounts when I went to purchase accessories for my vehicle. The facility was clean and looked great. They had a waiting area where you can watch TV or read magazines as you wait. Si Nguyen offered me food and drinks while I was there and always checked to see if I was comfortable and kept me updated on the progress of the paperwork. The whole process from start to finish was a pleasant experiece for me and i would definitely recommend them to others. More

Immediately when I pulled up was greeted, and taken to the car that I was looking at. Si was very helpful on helping me figure out exactly what I wanted overall. I am so happy with my purchase and big tha the car that I was looking at. Si was very helpful on helping me figure out exactly what I wanted overall. I am so happy with my purchase and big thank yous to everyone who helped yesterday, y'all are great! More

Vist In june. Was very please with purchase. Greg was a very knowledge saleman. I plan On a return visit To purchase another suv. My visit AT Don Mcgill was very very good. Can not thank Greg enough. I very knowledge saleman. I plan On a return visit To purchase another suv. My visit AT Don Mcgill was very very good. Can not thank Greg enough. I will refer My friends an family. Time was spent well. It was Worth the trip. I got what I went there for. Thanks again Greg. This was a very thoughtful an caring saleman. Always answer the phone Thanks More

I purchased a 20009 Mercedes-Benz CLS550C from Ed there were some miner things that needed attention Ed worked out all the issues and I Love my Car. He did a wonderful Job and will recommend him highly Cal were some miner things that needed attention Ed worked out all the issues and I Love my Car. He did a wonderful Job and will recommend him highly Call him at 832-772-1000 ask for Ed. More

I purchased a certified Toyota Yaris from this dealer and since I live near-by (about 5-10 miles) I usually get my service done here. On September 21, 2012 while practicing parallel parking, I found my steer since I live near-by (about 5-10 miles) I usually get my service done here. On September 21, 2012 while practicing parallel parking, I found my steering wheel getting stiff at lower speeds after minutes of continuous parallel parking trials. At times, it was so stiff that I had to put all my energy to get the car out of parallel parking spot and then after driving straight at slightly higher speed, steering wheel used act normal. This happened quite a few times, so I took the car to this place on Saturday September 22, 2012. The service rep told me that they don’t have technicians on that day, so they can check only on Monday and asked me to either leave the vehicle there or come back on Monday. I asked him, as my work place is about 35 miles away and since I leave early in the morning and return late in the evening, I wanted to know if they can provide me the replacement car as they mentioned during purchase of certified car. He said, they don’t provide any replacement car even if I had purchased a new car from them and even after arguing with the Sales manager, the best they said they could do was to let me rent a car with their employee rate from “Toyota-Rent-A-Car” location. Finally, since one my friend offered to give a ride to work, I told them I will leave my vehicle and would like a call from Service Manager Chad on Monday (he was not available on Saturday). The service rep said that he will leave a note to the manager to call me with the updates on vehicle. I did not receive any call from him as I waited and then I called him around 10:30 AM to get an update, no answer or response to my message. Finally, I got a call from Johnny around 12PM and mentioned to me that they could not find any problem and could to duplicate the issue and asked me to drive with the technician to determine the issues. I said, since I am at work, I can get off at only after 5 and with rush hour traffic and all I would not be able to reach the location until an hour later. He told me that the technicians who work from morning will leave by 5PM, but will have other set of technicians after 5 PM until 8PM and they can ride with me. I asked him couple of times to make sure if they will be able to diagnose the problem if they ride the car with me. He said yes. I left work early and then went to dealer ship around 5:40 PM and have a drive with the technician. I was told by then available service reps, that Johnny has left for the day and so does the technicians. They all left around 5PM. I explained to him about the conversation I had with Johnny and I was told differently on phone. When Johnny was contacted, he told the sales rep entirely different story about the conversation. I got pissed off and told the service rep that I will never come back to that location ever. This was not the only time, they have behaved unprofessionally and neither cared about the customers. I had been to this dealer a week early to get the TPMS warning reset, as TPMS light came on couple of days after the oil change from this dealer. When I reached the location around 5:10 PM on Saturday, the service rep told me that all the technicians have left for the day and cannot reset it and asked me to go somewhere else to get air for my car tires. I was left speechless as he could have just taken my car to the back and filled the air, if he was any good service rep. I have decided to never go to either one of their locations in Houston/Katy. More

MADE A 300 MILE ROUND TRIP TO THIS AWESOME DEALERSHIP (FROM AUSTIN, TX) FOR A SPECIFIC VEHICLE IN THEIR USED INVENTORY. INITIAL PHONE CONTACT WAS WITH JACOB WHO WAS - IN A WORD - EXCEPTIONAL! HE SAVED US (FROM AUSTIN, TX) FOR A SPECIFIC VEHICLE IN THEIR USED INVENTORY. INITIAL PHONE CONTACT WAS WITH JACOB WHO WAS - IN A WORD - EXCEPTIONAL! HE SAVED US A TRIP AS THE VEHICLE WASN'T READY FOR A TEST DRIVE; LET ALONE DELIVERY, ON THE DAY WE HAD PLANNED TO COME DOWN. JACOB KEPT IN TOUCH WITH US BY PHONE THROUGHOUT THAT DAY AND THE FOLLOWING MORNING TO LET US KNOW THE VEHICLE'S PROGRESS THROUGH THE SERVICE AND MAKE READY PROCESS AND CONFIRMED THAT IT WAS READY BEFORE WE ACTUALLY LEFT. HE SENT PICTURES - BEFORE AND AFTER - MADE US FEEL - LITERALLY - AT HOME; AND PROVIDED US WITH A LEVEL OF COURTEOUS AND PROFESSIONAL CUSTOMER SERVICE THAT NEITHER MY WIFE NOR I HAVE EVER PREVIOUSLY EXPERIENCED! CONSIDERING THE SIZE AND APPARENT VOLUME OF THIS HUGE DEALERSHIP - JACOB'S ATTENTION TO DETAIL ON THE DEAL AND HIS ATTENTION TO US WERE TRULY PHENOMENAL! WE ARRIVED HOPEFUL AND LEFT VERY, VERY HAPPY AND SATISFIED - EVEN THOUGH WE HAD PARTED WAYS WITH SEVERAL THOUSAND DOLLARS IN BETWEEN! I WOULD (AND GLADLY WILL) RECOMMEND THE DEALERSHIP AND; MORE SPECIFICALLY, JACOB, TO ANYONE AND EVERYONE I KNOW TO BE IN THE MARKET FOR A CAR BUYING EXPERIENCE THAT SURPASSES - SIGNIFICANTLY - THE COMMON CAR BUYING EXPERIENCE. THANK YOU SO VERY MUCH, JACOB V.! THANK YOU DON McGILL TOYOTA OF KATY! More

I was out with my 17 year old son looking for his first new car. Johnny was there to help us every step of the way in this process. We told him the vehicle we were interested in and he had my son test dr new car. Johnny was there to help us every step of the way in this process. We told him the vehicle we were interested in and he had my son test drive two vehicles while he got our old truck's trade in value and ran numbers for us on both vehicles. When we were done with the 2 test drives, Johnny was ready to go over the numbers for both vehicles with us. My son got the car he really wanted. It was a very painless, easy process with Johnny. He was very friendly and helpful. I would highly recommend going to Johnny if you are thinking of purchasing a Toyota. More

I had a wonderful experience at Don McGill! I live 2.5 hours from Katy, and it was worth the drive to make my purchase there. Mr. Zorrilla and Mr. Palmer were both very patient, informative, and professio hours from Katy, and it was worth the drive to make my purchase there. Mr. Zorrilla and Mr. Palmer were both very patient, informative, and professional! I got a wonderful deal on my "certified used" 2012 Avalon with only 1,240 miles on the odometer. My next purchase will surely start at Don McGill! They were wonderful to work with! More

Alex was great to deal with. Was even able to get us a better deal on vehicle. Will definately return when looking for a new vehicle. better deal on vehicle. Will definately return when looking for a new vehicle. More