Don McGill Toyota of Katy

Excellent deal and service on a used Honda Odyssey Originally came to look at a used Sienna but ended up purchasing a used Odyssey. Had a great experience with David Sanchez and the entire staff. I had Originally came to look at a used Sienna but ended up purchasing a used Odyssey. Had a great experience with David Sanchez and the entire staff. I had some concerns with the car but the staff addressed them right away and really worked with me to make sure I was comfortable with the purchase. David did not pressure me at all and made me feel like he was truly working to meet my needs in finding the right car at the right price. Awesome. Would definitely recommend to anyone looking to purchase a vehicle. More

Great Deal On Tundra I had been planning to buy a Tundra by the end of the year. I had checked with blue book and edmunds on the specific vehicles. I went to Toyota Of K I had been planning to buy a Tundra by the end of the year. I had checked with blue book and edmunds on the specific vehicles. I went to Toyota Of Katy on a Saturday afternoon and wanted to check the Tundra out. I told my salesperson, David Sanchez, that I was not ready to purchase a truck that day but wanted to see what was available on the truck and would it fit my needs. I told him I was also looking at the Ram1500. We discussed how the Tundra would fit my needs (family, pets, recreation,etc). David answered all of my questions and even wrote down my wish list. I got back with him a few days later. He remembered me and the options I was interested in. A week or so later I closed the deal with a fair price. David made sure that the items I wanted added to the truck were included in the deal. I had a 4 Runner that I traded in. I made sure that the price of the Tundra was not based on the trade-in. Everything was handled separately and to my satisfaction. I just had the accessories added to the truck (took a week for the special order items to come in) and as promised was at no extra charge. I am very happy with my truck and the service that David and the crew of Toyota of Katy provided. More

UNREASONABLE IN EVERY WAY A few years ago I bought a used Dodge Neon for my step-daughter from Don McGill. A few months after the purchase I discovered that the VIN number on t A few years ago I bought a used Dodge Neon for my step-daughter from Don McGill. A few months after the purchase I discovered that the VIN number on the paperwork did not match the vehicle. I visited the dealership, about every week to ten days, for over 18 months trying to have the paperwork rectified. I was unable to sell the vehicle as a result of the fouled paperwork and insurance was also a problem. I spoke to Don McGill's finance and paperwork people, their managers, and numerous staff. I invested hours and hours and hours in the effort. They promised, lied, brushed off, and passed the buck. I received ZERO satisfaction; less than zero, they only aggravated me more and more. The state of Texas would only refer me to the dealership with the problem. When I finally invoked the help of my attorney Don McGill's manager barked at me that I was being a jerk by even mentioning lawyers and this was after a year and a half of suffering their hollow noise about correcting THEIR error. I never received an apology, corrected paperwork, any help or correction through Don McGill or their staff. Only ears full of arrogance, conceit, lies, deceit, and utter lack of any relevant help from Don McGill. Be aware. In my opinion, once Don McGill gets your money, you're on your own. Ultimately, my attorney located the owner of the other Dodge Neon with whom Don McGill had switched paperwork and the Houston Police Department put us in touch with the state official that corrected the paperwork. Please. Take your business anywhere but Don McGill. They do not deserve to be in business, in my opinion. More

Master Parts Professional I would like to Thank Mr. Lewis of the parts department. He was friendly and very knowledgeable in helping us with the problem. Thank You for your pro I would like to Thank Mr. Lewis of the parts department. He was friendly and very knowledgeable in helping us with the problem. Thank You for your professionalism More

Very Disappointed This is my second car buying from them and it was all okay until i realized that i can not trust the finance rep if i am to ever buy another car fr This is my second car buying from them and it was all okay until i realized that i can not trust the finance rep if i am to ever buy another car from there which is very debatable as of right now..Instead of giving me a discount for being a repeat customer and referring two people who bought cars there, he offered me an extra 2 yrs auto package. When i was ready to use the package, apparently no one at Don McGill seem to find it. I am very disappointed and i will not be doing any business or referring any more people to buy from there. More

Chino is great finance manager.we have bought over four cars this past year and he has helped us every time we traded in the car. He fights for his customers to get the best intrest rate possible . Darious cars this past year and he has helped us every time we traded in the car. He fights for his customers to get the best intrest rate possible . Darious the sales man is also outstanding he is great . Delano the sales manager is outstanding always takes good care of us. They are like family to us not like we are dealing with strangers . First class customer service !! More

Needed a recall done I called Friday and I was told if I came in from 7-10 the car would be done by noon. I came in at roughly 8:30 and was told it would not be done by noon. At this point I've already had came in from 7-10 the car would be done by noon. I came in at roughly 8:30 and was told it would not be done by noon. At this point I've already had to pay for a hotel the night before and was told something different each day. Trevor and my salesman set me up in a rental car and took care of us, and it was done well before 5 we also got a car wash. Thankfully our potentially bad weekend was salvaged by these guys and we got everything we needed to get done Saturday done. I told Trevor I will most definitely be back for service. Would recommend these guys. More

Outstanding service from the service manager, Chad Mahaffey, and his assistant, Steven Deathridge. My service problem was handled expeditiously and perfectly. Both gentlemen provided me with truly ou Mahaffey, and his assistant, Steven Deathridge. My service problem was handled expeditiously and perfectly. Both gentlemen provided me with truly outstanding service in every way. I appreciate them for their professionalsim and will definitely recommend this dealership for all concerns , especially their service department. Thanks guys, you did a great job for me ! More

Ahmar was very welcoming and attentive as we discussed what type of car had brought me into the dealership. I explained looking for a fun sport type vehicle even better with a hardtop convertible. Needle what type of car had brought me into the dealership. I explained looking for a fun sport type vehicle even better with a hardtop convertible. Needless to say Ahmar and manager (Delano) discussed and found me a great 2012 Infiniti G 37 Convertible with low miles and a great color combination. I was very happy with my experience and with the dealership overall. I would recommend Don McGill Toyota of Katy for all aspects of service...I have a FJ Cruiser that is regularly service there. While I did not come in for a used car, the used car area this time was the best car fit for my wish list. Top notch employees and I could not have asked for a better salesmen to work with me on this car purchase. More

My husband and I bought a pre-owned Toyota Yaris at Don McGill last month. Jacob was very helpful, straightforward, and made the purchase process easy. Prices were very competitive. I would definitely reco McGill last month. Jacob was very helpful, straightforward, and made the purchase process easy. Prices were very competitive. I would definitely recommend this dealership. More