Don McGill Toyota of Katy

Poor Customer Service I traded in my car on the 4th of December, they got a 10 day pay off. My car payment was due on the 14th. No payment was made. So I called the dealers I traded in my car on the 4th of December, they got a 10 day pay off. My car payment was due on the 14th. No payment was made. So I called the dealership, they asked me to go ahead and make a payment, and once they payoff, I will get a refund from the bank. Its has now been a month and 10 days, its the 14th of January now and still the car has not been paid off. I have to continue making payments on a car that I've sold over a month back so it wont affect my credit. I keep calling them and they say they'll call back but noone calls back. I am a very patient person but I do expect atleast some communication. The dealership has failed miserably to provide decent customer service. I have bought 3 cars from this dealership but I don't think I'll be doing business here again ever. More

Difficult Deal? No Problem! I needed to trade in 2 older cars to buy 2 slightly used cars. Met with Adam on a Saturday night and he quickly found 2 cars that met our needs. Finan I needed to trade in 2 older cars to buy 2 slightly used cars. Met with Adam on a Saturday night and he quickly found 2 cars that met our needs. Finance was able to get the deals we needed and everything was explained and very open. Adam even connected our phones to the car's Bluetooth before we left! Great experience, highly recommend this dealership and sales person. More

"Pleasant to work with" Hey Guys, I received excellent service (not pushy) which usually causes me to walk out of dealerships, great price and an excellent buy on my Tundra. Hey Guys, I received excellent service (not pushy) which usually causes me to walk out of dealerships, great price and an excellent buy on my Tundra. Shelby "GT" Allen is a great person to work with. Do not hesitate to tell him what you want, he will make it happen. Thanks GT for putting off your family's move to accommodate my schedule. I will be back for the wife's Rav4. Andy H. More

INITALLY GREAT, BUT THEN TURNED INTO A BIG HEADACHE i have mixed feelings about this place. when i went there, i had a GREAT experience with the sales manager. he was so helpful and even offered us cand i have mixed feelings about this place. when i went there, i had a GREAT experience with the sales manager. he was so helpful and even offered us candy, coffee, etc when we got there. he had the minor chips on the paint of the car touched up before we left, had the car fueled up, and even knocked some of the price off the already super low price of the car that i wanted. his name is Ed Salazar and he's amazing. but after i got my car, the finance and title dept dropped the ball majorly! i emailed them my insurance paperwork two weeks after i bought my car, at which point they are suppose to send you your license plate and registration in the mail. when i emailed the insurance paperwork to them, i received confirmation from someone in the finance dept that it was received and that they would get it to the right person. well, after waiting around for about 4 weeks with still not receiving it, i started to get worried being that my temporary plates are only good for 60 days. (it has now been 7 weeks and i still don't have my plates and registration, by the way!) i spole to someone in the title dept (Anita Fisher) when i called and she told me they were still waiting on the insurance paperwork. what??! i said i emailed all of that 4 weeks ago to a Ms. Karen Lopez. Ms. Anita Fisher told me that she would call in my plates to overnight them and that i would have them tuesday. well, i never received them tuesday so i called at the end of that week and spoke to Ms. Anita Fisher again and she was EXTREMELY RUDE and kept interrupting me, using my name repeatedly and talking to me like a child, and when i told her i was going to speak to a manger she said "that's fine, which one?" as if she was not worried whatsoever about how upset a customer was. she passed the blame onto the DMV and said they were closed (which they were not because it was not a holiday on the day she said they were closed) instead of apologizing. also, instead of calling me that week to let me know that there was going to be a delay for whatever reason with me getting my plate and that i would in fact not be getting it on tuesday, she did not notify me at all and then acted like i was inconveniencing her when i called to inquire about them yet again. it would have been nice to at least get a call from her to tell me that i would not be receiving them on the day that she initally stated. my thoughts are that she forgot to put the request in completely and is just trying to cover herself by passing blame or lying about the place being closed. i finally spoke to a manager and he told me i will be receiving my plates and registration next tuesday or wednesday. let's see if that actually happens. so, it's hard to rate this dealership because Mr. Ed Salazar was so great but Ms. Anita Fisher was one of the rudest people in customer service that i've ever had the displeasure of dealing with. More

Excellent Jim Davis made buying a car a nice experience. He was courteous, professional and easy to work with. Thank you , Jim, we love our new Highlander. Larr Jim Davis made buying a car a nice experience. He was courteous, professional and easy to work with. Thank you , Jim, we love our new Highlander. Larry Craft More

Recent visit to the Body Shop You guys are amazing. From the time I dropped my car to pick up you treated me like the most important person. I appreciate the honest updates on m You guys are amazing. From the time I dropped my car to pick up you treated me like the most important person. I appreciate the honest updates on my car both via text and phone calls. I really appreciate you finishing the car exactly when expected down to the hour and the smooth pick up process (and drop off of the rental) was wonderful. I have never been treated with such warmth and it really made me wish you were my primary dealership. Thanks Robbie from the body shop estimate team and Jorge from Enterprise for making my experience great! And thank you to the receptionists who also kept me up to speed at any given time. My car looks like new and I was so pleased to see that that interior was also cleaned with care! . More

Great Service, Great prices My wife and I recently purchased a car here and we were extremely happy with our experience. Jim Davis really made our experience a breeze. The price My wife and I recently purchased a car here and we were extremely happy with our experience. Jim Davis really made our experience a breeze. The price of the vehicle was excellent. The service was amazing. We walked in skeptical and walked out delighted. The detail to customer service is unbelievable. The finance department was really fast. We were in and out in 30 minutes. Tom Nguyen did our paper work Thank you Jim Davis, Tom Nguyen and thank you Don McGill Toyota. More

Happy buyer! I had a wonderful first-time buying experience at Toyota of Katy. As a single young woman and first time buyer, I was weary about walking into the dea I had a wonderful first-time buying experience at Toyota of Katy. As a single young woman and first time buyer, I was weary about walking into the dealership. I was worried that I would be pressured, or even worse deceived by the salesmen. However, Jim Davis was courteous and professional as soon as I arrived. Jim is very approachable and made me feel at-ease the entire time. When it came to negotiating a price, Jim was transparent and explained what was feasible and what wasn't. I test drove the car on a Monday, and returned Friday to buy it. Jim kept in-touch with me throughout the week and let me know the status of the car, which I appreciated. I'm really glad my first-time buying experience was relaxed and hassle-free. I highly recommend Jim for a professional, courteous, friendly, no-strings-attached car buying experience! More

Great Dealership, Great Salesman! I'd been looking for a new SUV for several months but finding nothing with decent mileage and price. I found my Sequoia online and within less than 2 I'd been looking for a new SUV for several months but finding nothing with decent mileage and price. I found my Sequoia online and within less than 2 hrs. it was in my driveway! My salesman, Jim Davis was always one step ahead, making sure everything went smoothly. I have never felt so good about a car buying experience! I will stick with Don McGill for my future purchases because of the professional way the whole dealership did business. More

Great experience We purchased 2 new Scion Xb's to add to our company fleet. The whole experience was awesome! I am an extremely busy business owner and Mr. Jim Davis We purchased 2 new Scion Xb's to add to our company fleet. The whole experience was awesome! I am an extremely busy business owner and Mr. Jim Davis did a fantastic job working the deal with me via, email, text and phone. The gentleman understood how to work around my schedule. Also, the dealership over was not high-pressure sales, which I truly appreciate. They were there ready to assist, but did not attack me like vultures. I would recommend this dealership and Jim Davis to anyone looking for this make. More