Don McGill Toyota of Katy

I found the overall experience very satisfying. As a customer I'm always looking for the best $ deal, but in reason I was OK with the price. But mostly starting and ending with Jacob Vailiaveettil [sal customer I'm always looking for the best $ deal, but in reason I was OK with the price. But mostly starting and ending with Jacob Vailiaveettil [sales representative] I was very pleased with his attentiveness, his respect for our time, and overall his concern for ultimate customer experience. I will soon need another vehicle and I expect to go right back to him if I'm looking for a Toyota. Clearly, Jacob Vailiaveettil understands the importance of customer service. I also felt the process with Vada Caccamo [finance manager] was easy compared to past experiences we've had with other dealerships. I was pleased that Ms. Caccamo seemd to respect us as the customer and she was very prepared and answered any questions we had. I was also introduced to the sales manager in the process which was a good way to close the overall transaction. Don McGill Toyota of Katy was impressive on this transaction for my wife and myself. More

My husband and I went to DonMcGill Toyota of Katy and purchased a Camry from Cornelius CJ Jones. He was very helpful and courteous and provided exceptional customer service. My husband and I have told se purchased a Camry from Cornelius CJ Jones. He was very helpful and courteous and provided exceptional customer service. My husband and I have told several of our friends about CJ and how he helped us find the right car! Thanks! More

they were very nice and work with our budget (they stay very late; 10:30pm just to help us), we found what we were looking for with their help, im definitely recomend Randy and Al for the great customer se very late; 10:30pm just to help us), we found what we were looking for with their help, im definitely recomend Randy and Al for the great customer service and Don mcgill for the good prices and deals. More

We got great service from Randy and it is a great truck! They accomodated some requests I had for the configuratiuon fo the vehicle that made all the difference. They accomodated some requests I had for the configuratiuon fo the vehicle that made all the difference. More

Buying a used car using the website and then the salesperson's assistance was efficient and stree-free. This is the fourth vehicle I have purchased from Toyota and the second from Don McGill. Thank salesperson's assistance was efficient and stree-free. This is the fourth vehicle I have purchased from Toyota and the second from Don McGill. Thanks Randy. More

Horrible Service - False advertising - High Pressure financing - Overpriced warranty and other insurance plans (scams in my opinion). Would not recommend dealing with this place. Regret the purchase. Wi financing - Overpriced warranty and other insurance plans (scams in my opinion). Would not recommend dealing with this place. Regret the purchase. Will be filing a better business bureau complaint. More

The quality of customer service I received at Don McGill Toyota of Katy was far beyond the already positive reviews I read prior to going. Upon arriving we were greeted by Cornelius Jones who took the time Toyota of Katy was far beyond the already positive reviews I read prior to going. Upon arriving we were greeted by Cornelius Jones who took the time to ask specifically what we were looking for and any features or important ideas we wanted in a vehicle. Cornelius took the time to research and find out exactly what he could do and work out for us. Not once during the process did I feel left out of the loop or disadvantaged, he walked us through each detail and explained any question we had. From the first meet and greet until he passed the keys onto us, he truly did indeed go over and beyond to make the sales experience an enjoyable and uncomplicated process, I am very grateful for the positive experience. Moving into the finance and paperwork part Alvaro was extrememly patient and knowledgeble. He took the time to explain each paper, each section, and each process. He went over our options and let us decide from there what we wanted and any details. We had already received a great deal of customer service and after meeting with Alvaro for the final process it was extended from there. I would truly recommend this dealership to anyone who is in the market for a Toyota. There are many sides to customer service, especially when it extends past just making a sale. Thank you to the wonderful staff at Don McGill for a great car buying experience! More

Yuriy was very helpful. This was my first time buying a car and he gave me the best deal possible. I was very impressed with his professional behavior. He wasn't pushy like other salesmen I came in conta car and he gave me the best deal possible. I was very impressed with his professional behavior. He wasn't pushy like other salesmen I came in contact with during this experience. More

Great place great people, I drove all the way from IN. for my truck thankful that i had a good time. Phillip was great. (Although he is a Bears fan:) LOL. for my truck thankful that i had a good time. Phillip was great. (Although he is a Bears fan:) LOL. More

Ricky was able to answer all our questions and we felt very comfortable at all times. We were never pressured and are happy with our purchase experience very comfortable at all times. We were never pressured and are happy with our purchase experience More