Don McGill Toyota of Katy

A new Highlander purchase Especially in summer days like Houston, did not provide a bottle of water. Girls sitting on front desk busy to talk each other. But my sales person Lu Especially in summer days like Houston, did not provide a bottle of water. Girls sitting on front desk busy to talk each other. But my sales person Luis was good and friendly. More

Good service Everything went well and both the salesman and the finance manager were really nice. I would recommend other friends to choose this dealership next ti Everything went well and both the salesman and the finance manager were really nice. I would recommend other friends to choose this dealership next time. More

Good sales people. Easy to work with. We were able to sort out most of the concern I had by emails before coming on site. Time at the store was very efficient, and I could drive out with t We were able to sort out most of the concern I had by emails before coming on site. Time at the store was very efficient, and I could drive out with the car after about 1.5 hour after I arrived, and that included a test drive and demo/testing of the new safety features. This dealership is highly recommended! More

Purchase was easy Loved Maria Gonzalez. She was patient and worked with us. I will recommend her and the financing manager, Don. Both were great. And I love my new car. Loved Maria Gonzalez. She was patient and worked with us. I will recommend her and the financing manager, Don. Both were great. And I love my new car. More

Outstanding- Great My sales person Mr. Lucio Rivera was great.... he was very helpful and his job was incredible .... The gentlemen who did all my paperwork was very ni My sales person Mr. Lucio Rivera was great.... he was very helpful and his job was incredible .... The gentlemen who did all my paperwork was very nice and polite, he also did an outstanding job. Mr. Lucio Rivera thank you so much .... God bless you More

Horrible; Fraudulent Experience; Manipulative On September 6, 2018 I walked in to Don McGill Toyota planning to buyout my lease because I went over the schedule my miles by about 32k. Upon on my a On September 6, 2018 I walked in to Don McGill Toyota planning to buyout my lease because I went over the schedule my miles by about 32k. Upon on my arrival I met and spoke with Kenny Brown and Chris Hodge, and I explained to them both that the car I had 77k miles and my lease term was for a total of 45k miles After doing the calculations Kenny determined that it would be a total of $4800 in over mileage fees, all calculation where done at Chris’s desk, at which time it was determined by Kenny and Chris that the best option was to just buy out the car. Both Chris and Kenny both assured me that it was NOT an issue what so ever for the dealership “Don McGill” to pay the over mileage fees, Chris even stated that, “He had never seen Don McGill not pay for a customer’s overage fees. At any rate, an agreement was made that would allow me to get a new Toyota Camry SE lease for 500 down and 290 a month for three years, in exchange they would pay any and all Mileage fees, also I would be expected pay the last payment on my lease. At this point, Chris Hodge starts the process and paper, he checks the mileage and gets the car appraised. As the deal was coming to a close, I agreed to allow them to check my credit, ONLY IF THEY WERE GOING TO GO THROUGH WITH THE DEAL, so the run my credit and caused a hard inquiry to hit my credit report and then bring me paperwork to sign, stating THAT THEY WILL PAY FOR MY MILEAGE FEES, after I signed the paperwork he went to the back to get my copy, instead of bringing me my copy he comes back and tells me that the finance manager refuses to pay all the miles (mind you that he was going back and forth to the finance manger the whole time) saying they will pay %40 percent while I pay for %60 of the mileage. The inquiry they caused on my credit caused my credit score to go from excellent to just good dropping it 24 points just for them to back out of the deal, and hurting other my other opportunities of getting a lower interest rate elsewhere. I felt hurt, manipulated and betrayed, me and my brother got our first cars with Toyota at the same time, came back and got two more cars with Don McGill Toyota, I have never missed or been late on a payment! I’ve even paid ahead! I don’t maybe when the white finance manger came out and saw we were black he decided to back out of the deal. More

Every one were so helpful and made us feel welcome. Our sales Rep Carlos Salguero made us feel welcome and answered all our questions. Our next car will definitely another TOYOTA from Don McGILL Katy Our sales Rep Carlos Salguero made us feel welcome and answered all our questions. Our next car will definitely another TOYOTA from Don McGILL Katy More

Excellent Service Really happy with the salesperson, she was able to find something I like around my budget. Excellent service, I will definitely recommend dealership t Really happy with the salesperson, she was able to find something I like around my budget. Excellent service, I will definitely recommend dealership to my family and friends. More

My experience was great! I had an excellent experience. Mr. Felipe Chan did an absolutely outstanding job as my salesman. He was very patient with me, and at the same ti I had an excellent experience. Mr. Felipe Chan did an absolutely outstanding job as my salesman. He was very patient with me, and at the same time very informative during the entire process. He did everything possible to help and I ended up with a great car. I have never had a better car purchasing experience!! Thank you! More

Quick and painless The front desk girls were kind and helpful. They did their best to help me with the paperwork but when it got a little more complicated they remained The front desk girls were kind and helpful. They did their best to help me with the paperwork but when it got a little more complicated they remained kind and directed me to someone who could help. I was lead to Leslie Soto and I've had one of the best customer service experiences I could've ever imagined. I was very stressed in my situation but she kept me calm help me complete the paper work required. 10/10 staff More