Don Johnson's Cumberland Motors Ford Chrysler Dodge Jeep RAM

Charged me over $50 for an OEM air cleaner which retails for $27.97. They pulled the old one to inspect it as part of their free multi-point inspection, but charged me over $20 to put in the new one??? for $27.97. They pulled the old one to inspect it as part of their free multi-point inspection, but charged me over $20 to put in the new one??? More

DO NOT recommend sold a vehicle with known issues and did not help to resolve this! If you come here do not buy a used vehicle!! not help to resolve this! If you come here do not buy a used vehicle!! More

It was the first time using this dealership. The It was the first time using this dealership. The shcudgler ordered parts and set up a loaner car up for me. They got the car in and out on time. Th It was the first time using this dealership. The shcudgler ordered parts and set up a loaner car up for me. They got the car in and out on time. The staff was great. I will use them again.😀 John More

Happy they found a billing error in my favor! I used coupons to help with the cost of the servicing which didn’t take too long. But was very happy after they found a billing error, they notifie I used coupons to help with the cost of the servicing which didn’t take too long. But was very happy after they found a billing error, they notified me by phone to give a free service next time for their mistake. More

After 6 failured "solutions," I have little hope. I took my truck to two other dealerships that also end a great deal of time not fixing the problem. This dealership had a great service two who knew I took my truck to two other dealerships that also end a great deal of time not fixing the problem. This dealership had a great service two who knew the truck, the problem, the warranty, the ins and outs of escalated customer service, and how to keep the customer informed. So, he's no longer there. Despite my complaining of a 30% drop in mpg as well as the clogged particulate filters and malfunctioning throttle, no one seemed interested in anything other than the egr cooler. After two replacements, I am now told the problem is a hole in my charge air cooler. Same problems, New solution. This time I was charged for the work as it was "damage" not defect. The guessed it was a rock. They hope this will fix the problems. They hoped the last two times. Mpg is a bit better, as expected following replacement of leaking cac. However, I am still down 25% on my mpg. I expect my throttle control light to come on in about 1200 miles. The particulate filter will be clogged again. In any case, the serious problem causing huge mpg issues remains. I've spent over $1000 just driving to dealerships to drop off my truck for warranty work. Hope isn't doing it. There are issues with unreturned phone calls, failure to review service history, lack of follow-up, etc, but they are symptomatic rather than causual, I expect. More

Wonderful Jonathan was wonderful helping us figure out what vehicle would be best for us. He helped with the lease we had with another dealership and the pros Jonathan was wonderful helping us figure out what vehicle would be best for us. He helped with the lease we had with another dealership and the pros and cons of doing another lease. We totally love our new Dodge Ram 2019. The dealership made it so easy to work with and offered a loaner when applying the additional accessories we wanted on this truck. Very happy with our choice to work with Don Johnson's Cumberland Motors Dealership. More

I thoroughly enjoyed the experience This is a new Dealership.they are really working hard to make it a success!! I’ll recommend it to everyone,it’s nice clean and inviting so go check it This is a new Dealership.they are really working hard to make it a success!! I’ll recommend it to everyone,it’s nice clean and inviting so go check it out More

Pleasant experience Bob was great to deal with very knowledgable and friendly along with Ray were very helpful in making sure everything was to my expectations. They make Bob was great to deal with very knowledgable and friendly along with Ray were very helpful in making sure everything was to my expectations. They make sure when you are there that your satisfaction is top priority. More

Jay and Mary Mary and I purchased a 2019 ram Big Horn 2500 crew cab for Mary and a ram 3500 single cab for myself. In the past we have purchased 3 other Dodge vehi Mary and I purchased a 2019 ram Big Horn 2500 crew cab for Mary and a ram 3500 single cab for myself. In the past we have purchased 3 other Dodge vehicles fro Ray Nelson. Ray has been very professional and up front with every vechile we purchased from cumberland Dodge. When looking for a salesman that will go out of his way, Rays your guy !!! P.S. Ray came in on his day off to make sure we were satisfied. Jay and Mary More

Purchased a used Ford Escape Wow! The staff here is absolutely amazing. They are quick to respond, easily accessible, and very willing to answer any questions you may have. I have Wow! The staff here is absolutely amazing. They are quick to respond, easily accessible, and very willing to answer any questions you may have. I have never felt so welcomed before. The Ford Escape I purchased was a great deal and I am so happy with it. I would 100% recommend this dealership to everyone. I know I will be back. More