Don Johnson's Cumberland Motors Ford Chrysler Dodge Jeep RAM

Jeff and Paul were very friendly and helpful to my wife and me in our search for a used Chevy Equinox in good condition and at a fair price. We really like our Equinox and wouldn't hesitate to recommend Je and me in our search for a used Chevy Equinox in good condition and at a fair price. We really like our Equinox and wouldn't hesitate to recommend Jeff and Paul at Don Johnson's Cumberland Motors. More

Great service guy Mitchell, but they didn't solve GPS problem. They said call the dealer I purchased the Jeep at. So still not fixed, they said it's a Garmin product. Not happy problem. They said call the dealer I purchased the Jeep at. So still not fixed, they said it's a Garmin product. Not happy More

I'm still in disbelief. I called 3 places to see if I could get my car in for an alignment. The first 2 places said they couldn't align a Audi. Don Johnson was a little more expensive but told me they co could get my car in for an alignment. The first 2 places said they couldn't align a Audi. Don Johnson was a little more expensive but told me they could align it so I brought the car in to have it aligned. They didn't have the proper equipment to do an alignment (adjust the camber) on a Audi, so they called me and told me they were going to charge me $20 for TRYING to align my car and I should take it to a Audi dealer. The manager and general manager got in on the discussion and refused dismiss the petty $20 charge! In addition, the manager told me it was my daughter's fault they couldn't fix it because she hit a curb!! I wasted a full afternoon to get my vehicle fixed. Had they told me they were sorry they couldn't fix it and asked me to come get my car, without any charges, I would have been frustrated but would have left without a complaint and they'd still have my, my family and friend's patronage. This is 100% about principle, and terrible customer service. More

Just purchased a 2020 Jeep Grand Cherokee Overland from Ray Nelson at Don Johnson Motors , this is my third new Jeep , 2017, 2019 and by far the best deal yet. This is my first purchase from Ray and Don Jo Ray Nelson at Don Johnson Motors , this is my third new Jeep , 2017, 2019 and by far the best deal yet. This is my first purchase from Ray and Don Johnson and I definitely will be back!! Pierre LeBrasseur More

Sales service was excellent. We had the feeling our sales representative, Ray Nelson, had our best interests in mind throughout the process. We ended up with a significantly better price than originally anti representative, Ray Nelson, had our best interests in mind throughout the process. We ended up with a significantly better price than originally anticipated. More

Charged me over $50 for an OEM air cleaner which retails for $27.97. They pulled the old one to inspect it as part of their free multi-point inspection, but charged me over $20 to put in the new one??? for $27.97. They pulled the old one to inspect it as part of their free multi-point inspection, but charged me over $20 to put in the new one??? More

DO NOT recommend sold a vehicle with known issues and did not help to resolve this! If you come here do not buy a used vehicle!! not help to resolve this! If you come here do not buy a used vehicle!! More

It was the first time using this dealership. The It was the first time using this dealership. The shcudgler ordered parts and set up a loaner car up for me. They got the car in and out on time. Th It was the first time using this dealership. The shcudgler ordered parts and set up a loaner car up for me. They got the car in and out on time. The staff was great. I will use them again.😀 John More

Happy they found a billing error in my favor! I used coupons to help with the cost of the servicing which didn’t take too long. But was very happy after they found a billing error, they notifie I used coupons to help with the cost of the servicing which didn’t take too long. But was very happy after they found a billing error, they notified me by phone to give a free service next time for their mistake. More

After 6 failured "solutions," I have little hope. I took my truck to two other dealerships that also end a great deal of time not fixing the problem. This dealership had a great service two who knew I took my truck to two other dealerships that also end a great deal of time not fixing the problem. This dealership had a great service two who knew the truck, the problem, the warranty, the ins and outs of escalated customer service, and how to keep the customer informed. So, he's no longer there. Despite my complaining of a 30% drop in mpg as well as the clogged particulate filters and malfunctioning throttle, no one seemed interested in anything other than the egr cooler. After two replacements, I am now told the problem is a hole in my charge air cooler. Same problems, New solution. This time I was charged for the work as it was "damage" not defect. The guessed it was a rock. They hope this will fix the problems. They hoped the last two times. Mpg is a bit better, as expected following replacement of leaking cac. However, I am still down 25% on my mpg. I expect my throttle control light to come on in about 1200 miles. The particulate filter will be clogged again. In any case, the serious problem causing huge mpg issues remains. I've spent over $1000 just driving to dealerships to drop off my truck for warranty work. Hope isn't doing it. There are issues with unreturned phone calls, failure to review service history, lack of follow-up, etc, but they are symptomatic rather than causual, I expect. More