Don Jacobs Toyota - Service Center

My service writer was able to get the needed service done and kept the price affordable!! I've always had excellent dealings with the Don Jacobs Team!!! The work was done in a timely fashion and with the ca and kept the price affordable!! I've always had excellent dealings with the Don Jacobs Team!!! The work was done in a timely fashion and with the care, courtesy and professionalism I've come to expect Thank You More

Upon arrival to Don Jacobs Toyota, I immediately received a friendly greeting and was asked how I may be helped. I told the service adviser why I was there and the adviser explained to me what they will do, a friendly greeting and was asked how I may be helped. I told the service adviser why I was there and the adviser explained to me what they will do, how they will do it, how much it will cost, and when it will be ready. DJ Toyota then followed through on everything I had been told. I was very happy with the experience. More

The service performed ended up being very nominal, as I only needed brake lights replaced. In any event, everyone I talked to was very friendly and courteous, and the shuttle service really helped out a l only needed brake lights replaced. In any event, everyone I talked to was very friendly and courteous, and the shuttle service really helped out a lot. Another plus was that the person that worked on my van replaced the back panel that I had removed (there was no problem in the back hatch area, so the back panel did not need to be removed). I appreciate that they went "above and beyond" what I expected and replaced the panel for me. More

Recall work on 04 Toyota price was right free , Car wash very nice ! I do buy parts from this dealer ship, I would come back for service work wash very nice ! I do buy parts from this dealer ship, I would come back for service work More

chris took care of me as soon as i arrived at service dept. i was there for safety recall & he explained what had to be done & why. he was most informative, accomodating & asked if there was anything e dept. i was there for safety recall & he explained what had to be done & why. he was most informative, accomodating & asked if there was anything else he could do for me while i waited for the car to be examined. i asked for oil change, tire rotation & car wash also. he rold me this could take approx. 4 hours. i told him i couldn't wait & he arranged for shuttle service home & shuttle service back to dealer to pick up car. i wanted car ro be ready about noon. it was ready at noon. shuttle driver, david, was very friendly & i felt very much at ease with him. in all a pleasure to deal with such pleasant people. thank you michael bugnacki More

I have used Don Jacobs several times for routine maintenance on a Honda and a Jeep. Everything was completed in a professional, timely and friendly manner. Prices were competitive and location was maintenance on a Honda and a Jeep. Everything was completed in a professional, timely and friendly manner. Prices were competitive and location was convenient. Will definitely be going back in the future. More

When I have more time I am going to write a review on Yelp. I was a little apprehensive on bringing my truck in for the recall because there were so many negative comments or ratings on Yelp regarding Yelp. I was a little apprehensive on bringing my truck in for the recall because there were so many negative comments or ratings on Yelp regarding DJ Toyota. But I really didn't have a choice since it was the closest dealership to my home. The process itself was painless. * Received recall notice * Set up an appointment to bring in my truck. * Received a friendly greeting - actually asked me what I knew of the recall and what work would need to be done. Also gave me the worst case scenario. * Car rental was easy. Carrie was very friendly. * Called me the same day to follow up with me on status of the truck and told me something that might need attention but was not required - no pressure. * I called the next day to see when my truck would be ready. And it was ready when I came to pick it up at 5:30 pm The only negative was whoever drove my truck, left there half drank coke bottle in one of the cup holders. More

Every thing went according to plan- arrived at dealership- received a quick ride to NML for a meeting - returned later and picked up vehicle. Everything was completed to my satisfaction. It was ex dealership- received a quick ride to NML for a meeting - returned later and picked up vehicle. Everything was completed to my satisfaction. It was explained and I paid the bill. More

Excellent customer service. All of my concerns were addressed regarding the issue I had with previous brake service. I will return for additional service and-or consider a new car purchase in the futur addressed regarding the issue I had with previous brake service. I will return for additional service and-or consider a new car purchase in the future through this dealership. More

Had a flat: Chris gave me suggestions for getting to the dealership safely and on my arrival was able to diagnose the unusual problem immediately. He tried two different phone numbers to advise my tire had dealership safely and on my arrival was able to diagnose the unusual problem immediately. He tried two different phone numbers to advise my tire hadn't come in on the next day's shipment and kept in great contact. My appointment to replace the tire only lasted 20 mins. because Chris had had the tire ready to be put on. He also explored the tire's hazardous road clause so I only paid $20 for the tire prep. He provided superior customer service in every aspect. I've never had such great service as from all your reps and want to buy again from Don Jacbos but am just waiting for my great car to fall apart (which I hope is years away - I love it as much today as when I bought it - it's made of iron and still looks great) and Toyota to produce another sports car. More