Don Jacobs Honda

Great Customer Service recognization I William E Johnson take the time and opportunity to commend my favorite customer service advisor Cord Hobgood whom without doubt goes above and bey I William E Johnson take the time and opportunity to commend my favorite customer service advisor Cord Hobgood whom without doubt goes above and beyond to assure any customer is given the greatest service on their automobile. Whenever my Honda is due a service I personally call Cord's cell to make any appointment for any service required.. Cord a great asset to the Don Jacobs family and should be recognized for outstanding work. More

Great Service Experience I recently had my Honda Pilot in for service and was greeted by Cord. He took care of everything I needed to be able to get back on the road. I travel I recently had my Honda Pilot in for service and was greeted by Cord. He took care of everything I needed to be able to get back on the road. I travel for my job and I am always at ease working with him knowing the service will be done right. More

Great Car Dealership Don Jacobs is one of the best dealerships in Lexington and I highly recommend anyone who is looking for a vehicle to start their search there. The exp Don Jacobs is one of the best dealerships in Lexington and I highly recommend anyone who is looking for a vehicle to start their search there. The experience I had was one that wasn't riddled with greedy salesmen looking to meet a quota or sell you a bad car at a bad price but a dealership where the sales people (or at least the one I was lucky enough to have) are looking to make an honest living doing an honest work and do NOT want to screw you over. I feel like I got a great deal on a great car and wasn't pressured into it in any way. I recommend this dealership to anyone looking for a car while not wanting to deal with greedy salespeople trying to force a sale on you. All they are interested in is selling you a car that YOU want not one that they want you to buy. More

Don Jacobs BMW horrible customer service Worst experience I've had buying a car. Don't buy here. All of the car salesmen think they are above you talk down to you and don't follow through wit Worst experience I've had buying a car. Don't buy here. All of the car salesmen think they are above you talk down to you and don't follow through with said deal discussed. Once financed they were completely rude. Don't buy here. You will be treated like crap. Worst customer service I've ever had. Never trust a car salesman. More

Service Reiview I purchased a 2013 Honda Accord from Don Jacobs last year. I took it in for service and was greeted by Cord Hobgood. The customer service I received f I purchased a 2013 Honda Accord from Don Jacobs last year. I took it in for service and was greeted by Cord Hobgood. The customer service I received from Cord was outstanding and I would recommend him to anyone. More

Honda Civic service I just had another great service visit with Don Jacobs Honda and I attribute it to Adam Ferguson. I brought the car into service with an undiagnosed I just had another great service visit with Don Jacobs Honda and I attribute it to Adam Ferguson. I brought the car into service with an undiagnosed noise. Adam recognized me and called me by name. As the car stopped making the noise prior to my arrival, he was able to listen to the recording on my phone, quickly figured out it was a brake issue, and checked me in. Within 30 minutes, he was out to talk to me about options, answering questions and educating me on Honda brakes. He is honest, thorough, and friendly. I've not been satisfied with Honda Service in past visits (prior to Adam) because my husband and I didn't always feel like we were being treated fairly...honestly. The service departement has improved with Adam's presence, professionalism, and customer care. Thank you, Adam! Thank you, Honda, for realizing the value of these great employees and value they bring to your customers. More

Service experience with don Jacobs Honda As a loyal customer to Honda, I can not express the great customer service my family and I receive from Adam F. When we go in to have our cars service As a loyal customer to Honda, I can not express the great customer service my family and I receive from Adam F. When we go in to have our cars serviced. Since the day we purchased the vehicle from Adam he has done everything in his power to keep us happy and great reasoning for us to always return to him. Thank! More

My fiance and I drove from Louisville, KY to Lexington, KY this past weekend to look at a pre-owned vehicle. The sales person we set-up an appointment with was busy finalizing a purchase for another couple KY this past weekend to look at a pre-owned vehicle. The sales person we set-up an appointment with was busy finalizing a purchase for another couple and we were passed to another sales associate. The previous sales associate told our new sales associate that he had been corresponding with us via email. That was a lie. We never emailed each other, we never received any information regarding the vehicle other then what we had seen doing our own research. The add for the vehicle said "leather and heated seats," which was completely untrue. There existed no such option in the vehicle. When we brought this misprint to the sales associates attention he offered no apologies, while essentially blaming it on a key stroke error or error in he VIN number. Regardless, if you misrepresent your products and offer no excusable response it equates to bad business practices, at least in our opinion. Upon driving this particular vehicle we decided that it was what we were looking for regardless of the misprint and went into the negotiation process. We had a particular price we wanted to pay and I'll admit that we low-balled the initial offer. The financing manager laughed at our offer. We could see him laughing through the glass windows of his office. To be honest, as an individual who has worked in the industry, I wasn't surprised he laughed our offer off. However, we came up $2,500 to what we felt was beyond reasonable. Don Jacob's wouldn't come down at all on price. The sales associate simply kept saying, "there is maybe a couple hundred dollars wiggle room," but they never offered to show us what "that couple hundred" would look like on paper. In the end, Don Jacob's wouldn't come down $900 in price. They let us walk out of a guaranteed sale for $900.00, while feeding us lines about how they are "such a reputable dealer and are known for their dealmaking's." Doc/process fees are $445, which is the most absurd price ever for fees. We refused to pay this fee knowing that we were essentially paying someone $445 to make copies of our agreement. In the end, we would have paid the document fees had DJ came to our OTD pricing. Vehicle purchase price OTD was around $18,300 we offered $17,471 - they let us walk away. GM apologized for not being able to get the deal done then brashly asked us if we had good credit, "because they can secure a better interest rate that will ultimately save us money." If we did not have stellar credit we would not have driven an hour and a half to purchase a sporty weekend vehicle. Inappropriate question aside, the interest rate means little to us if the purchase price is over, what we feel qualified to reason, a fair price. Someone will purchase this particular vehicle, will over pay; however, it will not be us. The likelihood of us returning to this dealership is virtually non-existant. On a final note, the staff is friendly, but I would have been just as friendly if my salary depended upon it. More

It is always a pleasure making my service appointments with Cord at Honda. I have never had a bad experience at this dealership when I am working with him. My car is serviced in a timely manner & I feel t with Cord at Honda. I have never had a bad experience at this dealership when I am working with him. My car is serviced in a timely manner & I feel the quality of work and the friendliness of their staff is wonderful! More

Best service department in the area. I even bypass another Honda dealer to come to this one. They always do an exceptional job and actually go out of their way to make their customers happy. This is s another Honda dealer to come to this one. They always do an exceptional job and actually go out of their way to make their customers happy. This is something that you do not see often anymore. Customer service like the old days, when a customer mattered. More