Don Jacobs Honda

Great Experience Wrote an email to start the process. Met a great salesman by name of Todd Curtis. If you can get the deal done and keep me happy in less than 24 hours Wrote an email to start the process. Met a great salesman by name of Todd Curtis. If you can get the deal done and keep me happy in less than 24 hours then you did a great job. Todd gave us a quote for a 2015 Honda CRV EX L AWD under what Richmond Honda did for a 2014 Honda CRV EX L AWD. I would say he had my back as Richmond Honda did not. Yes they talk to there managers but they gave me a car under all the quotes I got from other dealers. Thank you so much for this experience will recommend you to anyone and everyone. More

Great Experience Matt helped me find the right tires at the right price. Service was quick and professional. I am very satisfied with the level of service I received. Matt helped me find the right tires at the right price. Service was quick and professional. I am very satisfied with the level of service I received. More

Van Service Thank you for great service. The van drives great now. Matt was very helpful and accommodating. We have used Don Jacobs Service Dept multiple times Thank you for great service. The van drives great now. Matt was very helpful and accommodating. We have used Don Jacobs Service Dept multiple times and have always been well taken care of. More

great services i had my honda van serviced today by matt garner and cameron Adams and they were great! Very friendly and helpful. My van finished on time and I am ve i had my honda van serviced today by matt garner and cameron Adams and they were great! Very friendly and helpful. My van finished on time and I am very pleased with my experience. We will definitely be back and refer our freinds there. Thank you! More

Friendly but dishonest My wife and I both own Hondas, and we recently moved to Lexington. We both needed some work done, so I took both cars to Don Jacobs Honda on separate My wife and I both own Hondas, and we recently moved to Lexington. We both needed some work done, so I took both cars to Don Jacobs Honda on separate trips. There was no problem with the service on my Wife's Pilot, so I made the appointment for an oil change for my Accord. I asked the price and was told $37 for an oil change and I left. I came back the day of my appointment, and got the oil change and asked them to price out a set of tires for me. I knew exactly what tires I wanted, and I told them. When they were done with the oil change and I went to pay, they charged me more than $50 for the oil change even though they had quoted me at $37. I told them I had been quoted at $37 but they still charged me the higher amount. I didn't make a big fuss as I understand that mistakes sometimes happen. Then the service writer gave me the quote for the tires, and the quote was more than $200 higher than S&S Tires had quoted me. When I told the service writer this, he said that it was because the tires were different. Now, this is where they were blatantly dishonest with me. I reminded him that I wanted the quote for a set of Continental Extreme Contact DWS tires, and he said that's what he priced for me; but he went on to explain that even though it was the same brand and model, that Continental made that specific tire differently for Honda than for other vendors. He claimed that Continental made that tire with a stiffer sidewall and that it was made specifically for the accord. I thought that maybe I had misunderstood what he was saying, so I asked him to repeat it, and he again claimed that Continental made the same brand and model tire slightly differently for Honda. I had never heard of that before, so I checked with other tire stores and even called Continental, and was informed that that was simply not true. I decided to simply not go back to Don Jacobs again, and that would be it. But, a few days later, I received a customer satisfaction call about my service visit and decided to let them know what happened, both with the oil change price discrepancy and with the dishonesty regarding the tires. The lady who called said that they would let the service manager know and that I could expect a call from him. That has been more than a month ago, and I have not heard anything from the service center. Perhaps I should have made more of an issue with it while I was there at the dealership, but I shouldn't have had to be "that guy". If their policy is to charge you more money than quoted for service, to blatantly lie about products in order to sell them, and to ignore their own customer satisfaction call results; then I will find another service center for my cars and my money. I am very disappointed in all of this. Since we purchased our first Honda, in 2006, we have only ever used Honda service centers to care for our cars. This is because up until now they have all been extremely professional and honest with us. I was willing to pay the extra money you pay at a dealership service center, because of the quality of service and the way the employees treated us. In just 2 visits, Don Jacobs has brought us back to the reality that there are some service centers that seem to care only about money. More

Helpful and friendly Kenny was wonderful with accommodating my work schedule and understanding my time constraints. When I arrived, he had everything ready to go. When I Kenny was wonderful with accommodating my work schedule and understanding my time constraints. When I arrived, he had everything ready to go. When I returned, he explained everything. I've had several interactions with Kenny and he has always been helpful and friendly. I've referred a friend to Kenny even though she did not purchase her car at Don Jacobs. Keep up the great work. More

Bad Body Shop & Bad Service Shop I would not buy a car here. If you do - eventually you will need to have it repaired - and you will want to go anywhere BUT here. Took my car in I would not buy a car here. If you do - eventually you will need to have it repaired - and you will want to go anywhere BUT here. Took my car in for body work last year. They did not complete the work and I had to take my car back a second time because they failed to hook up the electrical parts to make the windows work! (Discovered it 2 weeks later when I tried to go through a drive through!) After they told me it was done the second time, I checked it before I left the lot. It was not done. Then they told me it was done a third time, but the windows still did not function properly. After the fourth attempt they fixed it. Then I took my car in for an oil change. I had an appointment. It took them over an hour (I had no other service done at that time!) I took my car in one last time (thinking that the previous two times were a mistake). This time they did not completely reattach the outside molding around the rear tire area. I failed to check it before I took it home (my mistake) and now I have to take it back again. When I paid for the work the bill seemed very small as I had also had a tire rotation and oil change. They said they had forgotten to add that on and they charged me over $100 more. Then I was called to say that they didn't actually charge me for the oil change but just the rotation. I spoke with DAN LEWIS - Body Shop manager. The only thing he cared about was getting me to pay the additional money for the oil change. He wanted to know if I made an appointment to have my car fixed THE SECOND TIME (because they failed to do their work properly). Then he asked if I knew how to use a night drop to leave my car. xxx?! He cared nothing for the fact that his body shop can't fix a simple problem properly. More

professionals about letting people down Bought my vehicle last week. Last week!! Paid 3K over the retail for extra insurance and such. I did not even put 100 miles on it and the check engine Bought my vehicle last week. Last week!! Paid 3K over the retail for extra insurance and such. I did not even put 100 miles on it and the check engine light came on. Took it to don jacobs and got told that the insurance does not cover the repairs which is by the way is $2500. The 25 year veteran sales manager Donny is great when it comes to letting you down. Be aware, and do yourself a favor.. Go buy your vehicle from somewhere else. More

Don Jacobs keeps improving Sometimes getting service at the local dealership can be an expensive and inconvenient experience, and I have avoided it in the past. Recently, howeve Sometimes getting service at the local dealership can be an expensive and inconvenient experience, and I have avoided it in the past. Recently, however, I found great reason to trust and use Don Jacobs Honda for my service needs. My car started emitting a funny noise that I thought might have been the brakes. I took it to a nearby brake shop that was more than glad to replace my brake pads, but this didn't solve the problem. Instead, when I took my car in to don Jacobs to repair a broken mirror, they quickly diagnosed what was really wrong. And fixed the problem for less than the estimate. And washed my car afterward. Brilliant! More

Excellent Service!! I went in not knowing exactly what the problem was with my Vehicle. I told the man helping me what noises and issues I had been having with my front r I went in not knowing exactly what the problem was with my Vehicle. I told the man helping me what noises and issues I had been having with my front right wheel. He found out the exact problem, explained everything to me, didn't make me feel dumb and was so friendly! I will definitely be going back to have them service my car. Thank you Cameron Adams for all your assistance. More