Don Jacobs Honda

Kenny Adams- Honda Service Team Had a wonderful first experience at Don Jacobs Honda Service. Kenny was both friendly & knowledgable. He was a pleasure to work with and I will be ret Had a wonderful first experience at Don Jacobs Honda Service. Kenny was both friendly & knowledgable. He was a pleasure to work with and I will be returning to him for my needs in the future. More

The Bait and Switch I called ahead and talked to a representative who said they had a car that I was interested in. After making the trip down there the sales associate s I called ahead and talked to a representative who said they had a car that I was interested in. After making the trip down there the sales associate said "oh, someone was looking at that vehicle let me go check on it." When he came back he said that someone had "just" put a deposit on it but that he could show me another vehicle... I would not have realized that this was a sales method if they were not the third dealership to that to me in a row on the same day. It was not only a waste of my time (and theirs) but I felt manipulated and lied to. More

Cudos to Matt Garner and the service department! My wife and I were traveling between Florida and Ohio and a warning light came on indicating a problem with the transmission in my 2005 Honda Element. My wife and I were traveling between Florida and Ohio and a warning light came on indicating a problem with the transmission in my 2005 Honda Element. We got on our mobile phone to search for a nearby Honda dealer and saw the Don Jacobs Honda dealership in Lexington. We had no familiarity of that dealership, but called them and they said they could at least check the car, but might not be able to repair it that day. We stopped by and were put into the very capable and courteous hands of Matt Garner in the service department. He was able to not only diagnose the problem but to have it repaired, all in about 2 hours as we sat in the very comfortable and well-supplied Don Jacobs customer waiting area. We were back on our way with a fully repaired car in the same afternoon! I live in Northeast Ohio, but based on my experience, if I lived in the Lexington area, I would consider no dealership or repair facility for my Element other than Matt Garner and the friendly and capable service department at Don Jacobs! More

Complete Satisfaction The service staff at Don Jacobs has always been courteous to me and my wife. Cameron has been our service rep. for the last couple of years and has al The service staff at Don Jacobs has always been courteous to me and my wife. Cameron has been our service rep. for the last couple of years and has always been very helpful. We've always felt very welcomed at this dealership and the quality of work has always been on par. More

Outstanding customer service experience. I have brought my car in several times. Every time I bring my car in for service. Mr. Kenny Adams is extremely helpful and very knowledgable on what I have brought my car in several times. Every time I bring my car in for service. Mr. Kenny Adams is extremely helpful and very knowledgable on what my needs were. I would highly recommend your service department and speaking with Mr. Adams because none of my questions or concerns went unanswered. Thank you for an outstanding experience. More

Great Experience Took my CRV in for service and Matt Garner was my rep. He reviewed prior service, so they wouldn't duplicate any recent work, and reviewed, with me, e Took my CRV in for service and Matt Garner was my rep. He reviewed prior service, so they wouldn't duplicate any recent work, and reviewed, with me, each item of reccomended mainenance. He monitored the work and gave me a full report at pick up. It was a lengthy service and he called twice to provide updates. He also arranged a shuttle to and from the service that was timely and also requested that the car be heated before they picked me up. Brandon, the porter, was personable and also very knowledgeable about Honda products and services. Matt made this experience very easy and pleasant, and reassured me that I shouldn't need any major maintenance for some time. He walked me to the cashier and out to my car. Matt provided excellant customer service from the moment I pulled in the bay until I left. It's people like Matt and experiences like this, that is the reason I've purchased 2 Honda's and why I've recommended them to my friends and colleagues and 2 of them have purchased Honda's. More

Great Experience Wrote an email to start the process. Met a great salesman by name of Todd Curtis. If you can get the deal done and keep me happy in less than 24 hours Wrote an email to start the process. Met a great salesman by name of Todd Curtis. If you can get the deal done and keep me happy in less than 24 hours then you did a great job. Todd gave us a quote for a 2015 Honda CRV EX L AWD under what Richmond Honda did for a 2014 Honda CRV EX L AWD. I would say he had my back as Richmond Honda did not. Yes they talk to there managers but they gave me a car under all the quotes I got from other dealers. Thank you so much for this experience will recommend you to anyone and everyone. More

Great Experience Matt helped me find the right tires at the right price. Service was quick and professional. I am very satisfied with the level of service I received. Matt helped me find the right tires at the right price. Service was quick and professional. I am very satisfied with the level of service I received. More

Van Service Thank you for great service. The van drives great now. Matt was very helpful and accommodating. We have used Don Jacobs Service Dept multiple times Thank you for great service. The van drives great now. Matt was very helpful and accommodating. We have used Don Jacobs Service Dept multiple times and have always been well taken care of. More

great services i had my honda van serviced today by matt garner and cameron Adams and they were great! Very friendly and helpful. My van finished on time and I am ve i had my honda van serviced today by matt garner and cameron Adams and they were great! Very friendly and helpful. My van finished on time and I am very pleased with my experience. We will definitely be back and refer our freinds there. Thank you! More