Don Jacobs Honda

Fantastic customer service My son and I were driving his' Honda Fit ,at night in western KY, when suddenly a dead deer was in the road. I was on a four lane highway and could no My son and I were driving his' Honda Fit ,at night in western KY, when suddenly a dead deer was in the road. I was on a four lane highway and could not avoid hitting it. The car was driveable, but I was worried about the rattling noises that it began to make. and we had many miles to go until we were home in PA. The next morning I went to the Don Jacob's service department. They got me in right away, checked the car to make sure that it was safe to drive, cleaned the underside of the car, and changed the oil as requested. I was only charged me for the oil change. I cannot thank Lauren Rohr and her team enough for their excellent service and for the peace of mind they gave us on the rest of our trip back to PA. More

Purchased at DON JACOBS This was my second purchase from Don Jacobs . I would recommend Michelle Kellar to anyone interested in buying a vehicle she is very patient and not y This was my second purchase from Don Jacobs . I would recommend Michelle Kellar to anyone interested in buying a vehicle she is very patient and not your typical sales person , she is caring and sweet spirit and knowledgeable, she was great on both purchases I go back to get SUV washed she and Jeremy are awesome I still visit dealership to say hello ! More

dishonest high pressure I tried vehicle wanted to buy it. Price on the internet was $15500. They changed price to $17000 then added on more charges The final price was over I tried vehicle wanted to buy it. Price on the internet was $15500. They changed price to $17000 then added on more charges The final price was over $18000. While i was explains the price another salesman came and pretended another customer was interested in the car. they didn't try to rectify the price. the other salesman didn't have anybody looking at the car. IT was parked where i could see it. I can't believe the dishonest and high pressure tactics. Don't waste your time there. More

Bought a 2016 Tiguan Greg was so helpful from the moment we arrived. He was not at all pushy but was very knowledgeable and kind. He came out to meet us in the cold and im Greg was so helpful from the moment we arrived. He was not at all pushy but was very knowledgeable and kind. He came out to meet us in the cold and immediately went to get the keys of the Tiguan I was interested in. After shopping around at other dealerships it was a breath of fresh air to work with such a kind man. I hope to see him again when I get the vehicle serviced. Scott in accounting was also very professional and kind. More

Honda Civic Purchase Wonderful experience at every level. Our sales consultant, sales manager, and business manager were all incredible. There was no pressure and we weren Wonderful experience at every level. Our sales consultant, sales manager, and business manager were all incredible. There was no pressure and we weren’t hurried at all. I would recommend this dealership to anyone. More

Great service! Clay McDonald was great to work with and I would highly recommend asking for him to anyone looking for new/used/leased vehicle. He took all the time I Clay McDonald was great to work with and I would highly recommend asking for him to anyone looking for new/used/leased vehicle. He took all the time I needed and answered all my questions fully and honestly. More

New car It was great experience! We bought a brand new honda crv 2019 and its been awesome. We got the price and features that we wished for. It was great experience! We bought a brand new honda crv 2019 and its been awesome. We got the price and features that we wished for. More

Helpful Clay was friendly, He was well informed about the car. He did not pressure me. The staff was very professional. The facility was inviting. I would Clay was friendly, He was well informed about the car. He did not pressure me. The staff was very professional. The facility was inviting. I would be. Confident to recommend to my friends. More

Good place Purchased Hyundai Sonata in good price with good service friendly people good deal called on time send title plate on time I don’t want to say more th Purchased Hyundai Sonata in good price with good service friendly people good deal called on time send title plate on time I don’t want to say more than this More

A dealship run by professionals If you are considering the purchase a Honda, VW or BMW, then look no futher than Don Jacobs in Lexington, KY. This is a dealership truly run by profes If you are considering the purchase a Honda, VW or BMW, then look no futher than Don Jacobs in Lexington, KY. This is a dealership truly run by professionals. The staff is kind, courteous, and always striving to meet the needs of you, the customer. Stop by and see for yourself...you will not be disappointed. More