Don Jacobs BMW

EXCELLENT SERVICE AND ATTENTION I RECEIVED GREAT SERVICE FROM A VERY EXCELLENT STAFF THAT WAS VERY PROFESSIONAL. ROBBIE SLUSHER WAS VERY ATTENTIVE AND PROFESSIONAL. WOULD HIGHLY RECO I RECEIVED GREAT SERVICE FROM A VERY EXCELLENT STAFF THAT WAS VERY PROFESSIONAL. ROBBIE SLUSHER WAS VERY ATTENTIVE AND PROFESSIONAL. WOULD HIGHLY RECOMMEND TO ANYONE NEEDING BMW SERVICE. More

Robbie Slusher: professional, exuberant, and caring! We've bought several BMWs from Don Jacobs and though the service throughout the buying process was wonderful, the service we receive through the servi We've bought several BMWs from Don Jacobs and though the service throughout the buying process was wonderful, the service we receive through the service department is the real reason we come back. We actually live closer to other BMW dealers, but drive out of our way to come to Don Jacobs. I specifically request Robbie Slusher when my car needs serviced. He's professional, friendly, and has an exuberance about him that actually makes being in the service department enjoyable. Throughout the time that I've known him, he's quickly gone from acquaintance, to a friend, and now to family. He treats us much better than we probably deserve & works so hard to keep an energized atmosphere within the dept. I would HIGHLY recommend him as your next service representative. He's smart, knowledgable, and works diligently to provide updates regarding your service. We love him and would ultimately go elsewhere if he ever decided to leave. More

So HAPPY Lance is back!! So happy that Lance Smallwood is back at BMW service! He is a great guy, professional, and always takes fantastic care of my BMW service needs. Defi So happy that Lance Smallwood is back at BMW service! He is a great guy, professional, and always takes fantastic care of my BMW service needs. Definitely ask for him next time you are at Don Jacobs BMW Service! More

Don Jacobs BMW I have had the good fortune to have had 6 different BMW's from Don Jacobs BMW over the last 21 years (I still own 3 of them) and would recommend Don J I have had the good fortune to have had 6 different BMW's from Don Jacobs BMW over the last 21 years (I still own 3 of them) and would recommend Don Jacobs BMW without hesitation to everyone who is interested in owning or servicing their BMW. Robbie Slusher is the service manager I last dealt with (he is terrific) but I have had experiences with many before him and they are ALL SUPER-PROFESSIONALS with impeccable integrity and outstanding knowledge. In summary, Don Jacobs BMW is THE PLACE TO GO if you want to drive and maintain your BMW and you value peak performance and exceptional service. More

Tim Davis is Fantastic. Experienced a water pump issue while en route to Virginia from Indianapolis. Tim was there with us from start to finish and had us on the road first Experienced a water pump issue while en route to Virginia from Indianapolis. Tim was there with us from start to finish and had us on the road first thing the next morning (much to our surprise), even though we brought the car in just before close. Thanks to Tim we only missed half a day of riding. Can't thank him enough. More

Tim Davis is AMAZING!!!!!! I have taken my vehicle to the BMW dealership and each time I go to Tim Davis because he is great to work with. He always makes sure that the service I have taken my vehicle to the BMW dealership and each time I go to Tim Davis because he is great to work with. He always makes sure that the service on my car is being taken care of and completed properly. Tim also provides my vehicle with a wash and last but not least Tim communicates with me during the service on my vehicle and also does a check up on my vehicle after the service has been done. I highly recommend Tim if you are visiting this dealership for any service. More

Always helpful and go above and beyond I have taken my car to Robbie at the Don Jacob's BMW service center several times and he is always great to work with. He makes sure to address all o I have taken my car to Robbie at the Don Jacob's BMW service center several times and he is always great to work with. He makes sure to address all of my concerns, calls to follow up the next day and even re-washes my car if its not perfect! Robbie has a great attitude and is willing to help in any way he can. More

Lance Smallwood is AMAZING!! We have bought several BMW's from Don Jacobs in Lexington. We are very satisfied customers. Lance Smallwood has always been our go to person in the s We have bought several BMW's from Don Jacobs in Lexington. We are very satisfied customers. Lance Smallwood has always been our go to person in the service department. We live 4 hours away from the dealership . Lance is so accomodating when we have to bring our car in for service or minor repairs. He always listen to our concerns and No is never an answer. He gives us a car immediately and call us immediately when car is ready. Lance is very knowlegable about each car we have ever driven. He even shows us new things on our car each visit. Thanks Lance you are awesome!!! More

Great Sales Experience I recently purchased a pre-owned car from Kenny Cross at Don Jacobs in Lexington. Kenny was recommended to me by a friend who recently purchased a car I recently purchased a pre-owned car from Kenny Cross at Don Jacobs in Lexington. Kenny was recommended to me by a friend who recently purchased a car from him. My sales experience was absolutely wonderful. I called the store and asked Kenny to see a very specific vehicle listed on the company website. Kenny had the car ready for viewing immediately after arriving to the dealership. After the test drive, he showed me the cars features, paired my cell phone for bluetooth, and even set my home navigation screen. The entire expereince was wonderful and defintely stress-free. I could not be happier with my choice of car and how Kenny treated me. I will definitely purchase my next car from Kenny Cross and Don Jacobs. More

EXCEPTIONAL SERVICE!! Don Jacobs has the BEST service department! I live two hours from the dealership but Tim has never failed to accommodate me. He always greets me imme Don Jacobs has the BEST service department! I live two hours from the dealership but Tim has never failed to accommodate me. He always greets me immediately and is so professional! He goes out of his way to see that I am checked in immediately and has a loaner car waiting for me. He thoroughly explains any services performed. I can't say enough good things about Tim. He's the best! It is always a pleasure working with Tim! Tammy More