Don Jacobs BMW

Great Experience! I worked with Robert Harris at Don Jacobs BMW and had a great experience. He answered every question I had and followed up with phone calls to make s I worked with Robert Harris at Don Jacobs BMW and had a great experience. He answered every question I had and followed up with phone calls to make sure I was completely satisfied. I was able to finance at a low interest rate with excellent rebates for a 2018 model; the process was very efficient and professional. I never thought I could own a BMW! I would highly recommend this team! D. Cobb More

Excellent service! My husband and I were very happy with the quality of the customer service here. They are honest in their advertising, unlike other dealerships who adv My husband and I were very happy with the quality of the customer service here. They are honest in their advertising, unlike other dealerships who advertise 0% financing and a specific price, only to change the price once you're sitting down with them. We dealt with a very kind salesperson, Mr. Harrison Jenkins. He was able to give us a very good price on a brand new Volkswagon Passat AND 0% financing, which the other dealership we were at would not do. More

Poor Experience I bought a 2017 BMW X5 from Don Jacobs. I had two issues in addition to the length of time held in the showroom sitting at the desk while salesman le I bought a 2017 BMW X5 from Don Jacobs. I had two issues in addition to the length of time held in the showroom sitting at the desk while salesman left to talk to managers. First issue is I wanted a hitch to put the my bike rack on the back, The salesman left to get the price which took quite some time and came back with a quote of $1100 which while high was acceptable. When I contacted the service department to get installed the price was increased to $2300 - over double! The other issue which I can take some responsiblity for is I told the salesman that I wanted a few options such as active cruise control he said it was included in one of the packages that was included. Itwas not. Overall very disappointed in the experience. I was bought several BMW's, Lexus, and MB in my 60 years and this was by far the lowest rated dealership. Buyer beware. More

They Broke My Car I took my car in for recall repairs and the shock separated when they lifted my car. Spring broke. They say they will not fix. Want to charge me $1400 I took my car in for recall repairs and the shock separated when they lifted my car. Spring broke. They say they will not fix. Want to charge me $1400. It was fine before taking it to the shop. More

Car Service I had a wonderful first time service on my new X5. Robbie Slusher was wonderful to explain everything including what I needed and didn't need with m I had a wonderful first time service on my new X5. Robbie Slusher was wonderful to explain everything including what I needed and didn't need with my service. He made the entire experience easy and fun! More

Amazing Customer Service It has always been such a hassle to have my car serviced, until I came to Don Jacobs. Now, having my car serviced is such a pleasant experience. It has always been such a hassle to have my car serviced, until I came to Don Jacobs. Now, having my car serviced is such a pleasant experience. More

Robbie Slusher is a benchmark for Five Star Service! BMW ranked number one in the world's most reputable companies in 2015. Excellence is Lexington's Don Jacobs standard of practice. I can attest to thei BMW ranked number one in the world's most reputable companies in 2015. Excellence is Lexington's Don Jacobs standard of practice. I can attest to their high level of professionalism and care which I have always received from purchases to maintenance. My BMW Service Advisor Robbie Slusher is a benchmark for Five Star service! More

Patron Hatcher is a liar! 03/2015 I purchased a 2009 BMW M3 coupe. Patron Hatcher was the salesman I worked with to buy this vehicle. Living In VA Beach I was kind of worried o 03/2015 I purchased a 2009 BMW M3 coupe. Patron Hatcher was the salesman I worked with to buy this vehicle. Living In VA Beach I was kind of worried on buying it because it was out of state, but this is coming from a reputable dealership so I believed and trusted everything that Patron said about the vehicle. He stated there were no dents, dings or major scratches, that was a lie! Vehicle was in a minor collision, he stated that all panels and body work are aligned and colors match, that was a lie! My front bumper, fenders, and hood are all different color whites! Patron is a fraud, a con-man, a liar. He will tell you what ever you want to hear just to make the sale. DO NOT DEAL WITH THIS SALESMAN! More

Horrible I visited the dealership on 11/7/2015, I was supposed to meet with a salesman once I get there I'm immediately pawned off to someone else. This guy tr I visited the dealership on 11/7/2015, I was supposed to meet with a salesman once I get there I'm immediately pawned off to someone else. This guy treats me like I'm stupid doesn't even let me see the car that I am interested in before he starts running numbers and talking numbers. When I find another car that I like I test drive it to check it out and the whole time he's hovering over me like I have no idea what I'm doing because I'm a woman. I was highly insulted. Had no answer from finance, he told me he would contact me that Monday only to never hear a word from the dealership. I ended up going down the street to another dealership who gave me exactly what I wanted at the right price with no low ball on my trade. I will never go back here nor will I recommend them to anyone. More