Don Jacobs BMW

I took my Olds Silhouette Van in for problems that we were having with the engine (under warrnaty). They could not replicate the problem so on the SECOND return for this problem, I offered to take the s were having with the engine (under warrnaty). They could not replicate the problem so on the SECOND return for this problem, I offered to take the service person for a ride to demonstrate the exact problem. This worked well; HOWEVER, they then wanted to CHARGE me for the cost of taking the tech on the drive to show them something they could not find with their computers!!!! After much arguing and total disbelief that they would try to charge for something like that, I no longer deal with them. They are a poor example of what GM service should be ... who cares about the apples anyway!!<br> More

problems with new 2001 330ci. 12 unreturned phones calls with promises to call me back each time. It has been 8 months without one single return phone that was promised each time. other issue: it took 3 tri with promises to call me back each time. It has been 8 months without one single return phone that was promised each time. other issue: it took 3 trips to get a convertible top fixed. Promised a <br>bmw loaner to drive, given a <br>Geo Metro with no air conditioning in 90 degree heat. They love to sell and make promises but do not like to take care of you when there is a problem. More