Don Jacobs BMW

I purchased a BMW because I wanted a reliable car that fit my driiving needs. The extended service warranty was a plus, as was the availability of a loaner car when repairs/service was needed. The purch fit my driiving needs. The extended service warranty was a plus, as was the availability of a loaner car when repairs/service was needed. The purchase was relatively painless (though the offer for my Passat trade-in was ridiculously low). To this point I have not been disappointed with the car or the service. They get me in when it is convenient and I am back on the road in a reasonable amount of time. This was the third vehicle that I have purchased from Don Jacobs and I would not hesitate to start there for my next purchase. More

I've been an Old Don Customer for almost two decades. Dan, Lance and Joey in the BMW service department, take such good care of me that I can't imagine going to any other dealership. The customer service Dan, Lance and Joey in the BMW service department, take such good care of me that I can't imagine going to any other dealership. The customer service there is always professional, courteous, timely and dependable. And I also trust that they are fair and honest, which is a concern for female customers in particular, and in this case one who doesn't know an air filter from a sparkplug. More

When it is time for my 5-series' routine diagnostics check, I know I can rely on Dan Trisko. The service is excellent, thorough, and not time- intensive. Dan comes off as one of the friendliest represen check, I know I can rely on Dan Trisko. The service is excellent, thorough, and not time- intensive. Dan comes off as one of the friendliest representatives at Don Jacobs, but he is also well-informed, charismatic, and available to answer any of my questions; whether I am on the road or at my home. It is if he takes the time to remember everyone personally, something that many customer service reps no longer practice in this fast-paced society. For that, I applaud Dan and the high-quality performance that Don Jacobs BMW continues to carry today. More

I'm a salesman and the last thing I'm looking for when I am buying a car, is a salesman using the same old sales techniques and pressure I am very familiar with. I am happy to say we didn't get that kind of am buying a car, is a salesman using the same old sales techniques and pressure I am very familiar with. I am happy to say we didn't get that kind of treatment at all from David Monk. David was very personable yet professional, as he uncovered our buying motive and financial ability during the course of casual conversation. We were not pressured in any way at all. The process took a little longer than we expected, since we had traveled from Elizabethtown, but it was a pleasant experience, thanks to David and his humorous outgoing personality. We will recommend Don Jacobs BMW to our friends and will consider your dealership first for our next vehicle. We were also impressed with the professionalism and personal attention we recieved from both your sales manager and finance manager. We give David and your staff an A+. What a great car buying experience. More

It seems that only dissattisfied people post on these sites. I would like to put a vote of support for the Staff at Don Jacobs BMW. My 1st BMW was purchased thru the overseas military sales program from sites. I would like to put a vote of support for the Staff at Don Jacobs BMW. My 1st BMW was purchased thru the overseas military sales program from a dealer in Bahrain. The Vehicle (2006 X-3) was delivered to Don Jacobs and the staff particularly Gary Joiner treated my wife with the utmost respect and courtesy. (Keep in mind during the delivery I was in Afghanistan) They treated her and the vehicle like they sold it. Gary took the time to explain everything on the car and introduce her to the Service department. He also conducted follow up calls to ensure everything was alright. His attention to detail and professionalism led me to lease a 2nd BMW (2006 330i) from the dealership. Once again very impressed with the dealership. Gary also conducts numerous calls to follow up, sends birthday and christmas cards in short he provides a level of service you would expect after the purchase of a car costing over 40k. I have recently traded the 06 330 in and now have a 09 335xi. Once again the sales experience was professionally conducted. Any review would be incomplete without mention of the service department. Joe, Lance, and Dan are very competent and easy to work with. Since most maintenance is covered I have seen them several times a year over the last 4 years. The 330i performed like a dream and only went in for oil changes and a tire replacement. (Yes I purchased the tire insurance) The 335xi we have had a few issues and they were handled. The car spent a few days at the dealership but I had a loaner vehicle for the duration of service. A service department is a source of revenue for a dealership and yes I was offered services in addition to the ones covered under the BMW maintenance plan. These services were priced comparable to other service centers that work on BMWs(Motorsports, Stugartt). They are optional services key word optional they were offered but not shoved down my throat. In closing let me say this. I will purchase my next BMW from Don Jacobs I think that says it all More

I have had my BMW 330I in for several warranty repairs. The services department had made fraudulently claims on 2 occasions. Once was for a 500$ front brake job which was not need for another 40000 miles l The services department had made fraudulently claims on 2 occasions. Once was for a 500$ front brake job which was not need for another 40000 miles later. Second was for front control arms for 500$ which I had an second opinion made at the BMW store in Ohio and they stated the repair was not needed. My other experience were rude sales staff slow services even when they are not fraudulent. More

I bought an 06 3 series CPO from them before I moved to Fresno. It took me two days to work out the deal but I was satisfied. Kathy was the sales person that helped me and I have been happy with the sale Fresno. It took me two days to work out the deal but I was satisfied. Kathy was the sales person that helped me and I have been happy with the sales service. The finance guy was pushing the extended warranty pretty hard so that was the only thing I didn't like. More

Service is good. Lance Smallwood is great to work with in the service dept. But that is the only asset this "Mom and Pop Shop" has going for it. We have bought...1 BMW used, 1 new BMW right off the show room the service dept. But that is the only asset this "Mom and Pop Shop" has going for it. We have bought...1 BMW used, 1 new BMW right off the show room and 1 used Cadillac. Being young and not knowing much about the shady car business I had no idea. I wont go into the stories I have. TRUST ME! We drove to Louisville BMW walked off the lot with our third BMW. NEVER WILL I BUY FROM THESE GUYS AGAIN. I only go to do our service work which is covered by BMW. My partner and I both work for the largest employer of Fayette County I have lost these guys more business than they ever know. Just drive up the interstate to Cincy or Louisville and you will be treated with respect. More

I wanted to sell my BMW roadster and not purchase another car. I called Don Jacobs BMW and ask for the used car manger. Mark took my call and said to come in next week and he would give me an appraisal of car. I called Don Jacobs BMW and ask for the used car manger. Mark took my call and said to come in next week and he would give me an appraisal of the car, they are looking for nice cars. In the next few days I had the car appraised at two other dealers, one a BMW dealership and the other an Audi Dealership. When I get to Don Jacobs on Wednesday, Mark isn't willing to look at my car unless I give him a price I'm willing to sell it for. After I give him a price, he looks at the car and gives me a price. The price is $4500 LESS than the other BMW dealership and $3500 Less than the Audi dealership. Needless to say, I didn't do business with DON JACOBS BMW. More

Signed a lease on a 2004 325i. Chad (salesperson) refused to offer a discount above $500. I agreed because, at the time, I wanted the car. Kathleen claimed that GAP insurance cost extra on the BMWF refused to offer a discount above $500. I agreed because, at the time, I wanted the car. Kathleen claimed that GAP insurance cost extra on the BMWFS lease, and required me to take a $495 Tire Protection plan in order to get this insurance, which is actually included at no charge in all BMWFS leases. On top of the significant profit they made on the car, Kathleen (F&I) attempted to mark up the lease rate by the maximum amount allowed by BMWFS. She also attempted to write the lease for 12,000 miles per year, even though it was priced for 15,000 miles per year and clearly noted as so on the sales sheet. Once (I thought) the paperwork was finalized, they informed me that they forgot to add sales tax in the lease and I would need to sign all new paperwork. I informed them that I had returned home (2 hours away) to visit my parents, and would come by when I got back into town. I was informed that a courier was enroute (without my approval), and would be there within two hours. I had other things to do, so after waiting two hours, I left, and Chad was advised to get in touch with the courier and have him return to Lexington. That never happened. When the courier did arrive, he badgered my mother to sign MY name, without attempting to verify that she had the authorization to do so (she didn't)--he simply told her it would be okay. Since I was beyond mad at this point, I spoke with my counsel who advised me that they did not have a valid contract due to the lack of my signature, and assured me that my mother was not responsible because she had been deceived by the courier. I tried to set up an appointment with Don Jacobs (General Manager), but was unable to get through to speak with his secretary. I contacted Scott (Sales Manager) the following morning and, upon hearing that I had spoken with my attorney, he offered to take the car back. This was the most gracious anyone at Don Jacobs had treated me. I agreed to return the car. This was the worst car buying experience I have ever endured... BMW is the world's greatest car company, and I expect a lot better of their dealer network than what I received at Don Jacobs. More