Don Jacobs BMW

The BMW service crew at Don Jacobs are simply outstanding. I've never encountered a more professional, friendly, helpful, and most importantly, dedicated crew who wants to make sure that my expe outstanding. I've never encountered a more professional, friendly, helpful, and most importantly, dedicated crew who wants to make sure that my experience in their store is the best possible in all aspects. Making appointments is painless, pricing is fair (and usually covered), it's possible to get a temporary car or ride somewhere, they email or call when I need to be contacted, the facilities themselves have plenty of niceties from free Wi-Fi to beverages to daytime television. Service is lightning fast, so on my past visit I brought my work laptop and connected to read email and such until someone jogged out to let me know my car was ready. But just doing their job isn't enough - Dan, Joe & Lance always go above and beyond. In addition to running my car through the wash (and drying it), they noticed my gear shift knob was peeling badly.. and replaced it gratis. I had been annoyed by how it felt when I shifted but just let it go, but they guys would not accept that flaw, insisting on taking care of it. I drove my car off spotlessly cleaned, dried, serviced properly & promptly, and it felt much better as I changed gears - all of this after getting work done, refreshments, and time to chit chat about the latest in music & technology. The bottom line is this - there is no way on Earth my next BMW would NOT come from Don Jacobs. Even past the personable sales staff (yes, my seller from years ago, Johnny Smith, STILL remembers my name and always takes time to say "hello" and ask about my wife & I), the service department there makes me feel like a VIP no matter how big or small my issue is, from a flat tire to regular maintenance. No one really wants to take their car in for service, but at Don Jacobs the experience couldn't be more pleasant and nonintrusive. Best of the best, I see myself being their customer for a long time. Thanks guys, I REALLY appreciate everything! More

I appreciated the curtosy car while my service was taking place. It makes the wait much easier being able to run errands. I also appreciated the car wash. I like being able to bring my car in on a Saturda place. It makes the wait much easier being able to run errands. I also appreciated the car wash. I like being able to bring my car in on a Saturday because I live out of town. Dan is good about being honest about what needs to be done with the car also. More

Don Jacobs and staff at BMW service, especially Dan Trisko, was very professional and acknowledgable about my needs to repair my car. The service and friendless was excellent and would not take my car Trisko, was very professional and acknowledgable about my needs to repair my car. The service and friendless was excellent and would not take my car anywhere else. The parts and labor are not cheap by no means but hey, its a BMW so that was kind of expected but just hope that these kind of pricey parts have longevity, which im sure they do....A+++ all around and i am a satified customer. They have earned my trust and business!!!! More

We have been very pleased with the service department at Don Jacobs. Maintenance problems are explained and prioritized to aid us in making decisions. Work is done correctly the first time so that follow Don Jacobs. Maintenance problems are explained and prioritized to aid us in making decisions. Work is done correctly the first time so that follow ups have not been required. They have been very accomodating and have provided free shuttles to work. We continue to use Don Jacobs for service because we trust their recommendations, the quality of work is high and their staff is friendly and follows through. More

Don Jacobs is a great experience from the time you buy a car to the scheduled and sometimes not scheduled appointments. The service department is second to none. They are always committed to help you in eve car to the scheduled and sometimes not scheduled appointments. The service department is second to none. They are always committed to help you in every way possible. They make you feel like a special costumer who they have known forever. They explain everything about the service you are there for and if anything comes up they always inform you of what is going on and what you can expect. In some instances I have showed up with a problem and they always take care of me even when I do not have an appointment. The service and work on my car is top of the line. That is why I have been a client of Don Jacobs for the last ten years and have bought 3 cars from them during that period of time. I will not buy a BMW anywhere else and definitely not take my care for service anywhere else. More

Everytime I go to Don Jacobs Lance always goes out of his way to help me get in and out as quick as possible. He also explains all services to be done on my BMW. Because of his sevice I have bought a new B way to help me get in and out as quick as possible. He also explains all services to be done on my BMW. Because of his sevice I have bought a new BMW and a VW from Don Jacobs. If you ever have problems with your car I recommend Don Jacobs. More

I am always very pleased with the service I receive from Dan and Joe. In particular, Dan is very friendly and always makes sure that I have everything I need when I bring my car in for service. If there i Dan and Joe. In particular, Dan is very friendly and always makes sure that I have everything I need when I bring my car in for service. If there is something wrong with my car, Dan always provides an accurate estimate and explains everything in woman-friendly language:> I have been a customer of Don Jacobs for over 10 years and Dan is one of the reasons why I keep coming back! More

My car is an older model (a 1990 325iS) and I have not had good luck with independent shops, who seem to lack both the parts to fix the car and the expertise to properly diagnose it, so I prefer the local had good luck with independent shops, who seem to lack both the parts to fix the car and the expertise to properly diagnose it, so I prefer the local BMW dealer, Don Jacobs BMW. I've worked with all 3 advisors (Dan, Lance and Jeff) and they're all very knowledgeable and friendly. Don Jacobs is not the cheapest, but I do get the car serviced properly without any issues afterword. The Don Jacobs web site usually has a coupon for discounts, so that helps with the pricing. More

Dan has given me first class service for my First Class BMW. I have gone in twice and got quick accurate service. While I decided to stay during one of my service appointments, I went to the lounge area wh BMW. I have gone in twice and got quick accurate service. While I decided to stay during one of my service appointments, I went to the lounge area where coffee and snack were avialiable along with recent newspaper and cable TV. All these amentities makes the time go fast. More

I am happy with don Jacobs other than the cost to work on BMWs in general. they are always freindly and courteous. They have nice, clean facilities. the work that I have had done there so far has been of BMWs in general. they are always freindly and courteous. They have nice, clean facilities. the work that I have had done there so far has been of good quality. As I said the only issue I have ever had is that it costs so much to have anything worked on. More