Don Jacobs BMW

if I could give negative stars, I would. It's impossible to say what has deteriorated more in the past few years; the build quality of BMWs or the service at Don Jacobs. I have owned two X It's impossible to say what has deteriorated more in the past few years; the build quality of BMWs or the service at Don Jacobs. I have owned two X5s. A 2015 where the driver seat frame spread open and separated from the cushion. I weigh less than 200 pounds and have never seen such a thing. Against my better judgement, I bought a new one in 2024. From day one, the xxxx thing creaked like an old farm truck in the front end. To my shock, the loaners I was given while they tried to identify the problem also did it. So, apparently most, if not all, V5s creak and groan like a rusty farm truck. Not exactly what you expect from a so called luxury vehicle. Now, at 6,000 miles, the weather stripping along the driver door is falling apart. Don Jacobs and/or BMW wants to say its wear and tear and want me to pay 500.00 to fix it. In my college days, I had cars that cost in the hundreds; of dollars not the tens of thousands and not one of them ever had such shoddy materials. To make matters worse, I have been round and round with the dealership for months over this. Every single time I call to get an update, I have to leave multiple voice mails with the service department before getting a returned call. You would think a luxury dealership would value their customers and would want to stay in communication with them on issues. You would be sorely mistaken. You'll get better service at a buy here / pay here lot than you will from Don Jacobs. Do yourself a favor. Do not buy a BMW and do not buy anything from Don Jacobs. More

Salesman very informed and responsive. Low pressure but quick to make sure we had all the info needed. Low pressure but quick to make sure we had all the info needed. More

Ease of transaction John Michael Black was most helpful so was Rebecca in internet sales so was Rebecca in internet sales More

The professionalism that my client advisor Xavian showed with me through my search, made it an easy decision. The Manager Johnny was extremely professional and again, made the process seamless. with me through my search, made it an easy decision. The Manager Johnny was extremely professional and again, made the process seamless. More

Johnny, Xavian and Christina Hilary made the purchase painless. They were spectacular to work with on the sale. I believe this is our 7th BMW and the sales team, along with Lance in service, is an import painless. They were spectacular to work with on the sale. I believe this is our 7th BMW and the sales team, along with Lance in service, is an important reason why we keep coming back. More

Don Jacobs was courteous and professional throughout my car buying process. I visited the dealership late and the salesman ensured me that it would be okay to go on a test drive. He found the model I wante car buying process. I visited the dealership late and the salesman ensured me that it would be okay to go on a test drive. He found the model I wanted and off we went. When I asked to think about it, they gave me all the time I needed. I came in a couple of days later and placed an order for the car I wanted. They kept me updated on the entire process and put a great experience together for taking delivery of the car. I highly recommend Don Jacobs to anyone looking to purchase a new or used BMW. More

Pleased with the way they handled the sale - car as indicated and they provided all requested information indicated and they provided all requested information More

Was deceived by the sales man in the service department on July 17th, 2023 I mean an outright lie, that he put in writing. First tried to stiff me with a non-working key, then tried to convince me that I on July 17th, 2023 I mean an outright lie, that he put in writing. First tried to stiff me with a non-working key, then tried to convince me that I need to spend over two thousand more dollars, to get the key to work. Informed me that my BMW needed over seven thousand dollars worth of repairs, which I almost signed up for. When I backed out, they knew I would go elsewhere and only then decided they would reimburse me for the non-working key. I called 24/7 Locksmith, and they got my non-working key, that I was attempting to replace fixed in less than thirty minutes. While they were performing the diagnostic on my BMW he showed me that my original non-working key had been disabled, whereas the sales man in the service department at Don Jacobs BMW, put in writing at all of the keys had been enabled. I have photographic evidence of this deception. If I had not been on medical leave to have time to investigate this issue, I may not have had the time to find this small detail. This is what they are counting on. I am a public school employee. This is how they deceive their customers. Beyond despicable. Just pathetic. More

Probably the fastest and easiest car buying experience I’ve ever had. Will definitely do business with them in the future. I’ve ever had. Will definitely do business with them in the future. More

The worst dealership I’ve ever dealt with after purchasing a 2019 BMW X5 for almost 50k less than 22 days of ownership. It had a major oil leak that cost me almost 5k to repair and Don Jacobs BMW r purchasing a 2019 BMW X5 for almost 50k less than 22 days of ownership. It had a major oil leak that cost me almost 5k to repair and Don Jacobs BMW refuse to repair the issue.. there is no way in the world that they did not know about this vehicle. Having this problem IF it went through their service department before being placed on the lot for sale I will never deal with BMW of Don Jacobs in Lexington Kentucky. Again and I urge any Other potential buyers to take the car to your mechanic before purchasing to be inspected. More