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Don Jacobs BMW

Lexington, KY

3.8
152 Reviews

2689 Nicholasville Road

Lexington, KY

40503

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Showing 152 reviews

November 22, 2024

if I could give negative stars, I would. It's impossible to say what has deteriorated more in the past few years; the build quality of BMWs or the service at Don Jacobs. I have owned two X More

by William
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joni Lin
September 01, 2024

Salesman very informed and responsive. Low pressure but quick to make sure we had all the info needed. More

by Cmullins0001
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Drake Nunnery
May 16, 2024

Ease of transaction John Michael Black was most helpful so was Rebecca in internet sales More

by rickleigh
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Michael Black
April 23, 2024

The professionalism that my client advisor Xavian showed with me through my search, made it an easy decision. The Manager Johnny was extremely professional and again, made the process seamless. More

by Ross
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Xavian Tellis, Johnny Wells, Christina Wells
March 05, 2024

Johnny, Xavian and Christina Hilary made the purchase painless. They were spectacular to work with on the sale. I believe this is our 7th BMW and the sales team, along with Lance in service, is an import More

by walter
Recommend Dealer
Yes
Employees Worked With
Johnny, Xavian and Christina
January 30, 2024

Don Jacobs was courteous and professional throughout my car buying process. I visited the dealership late and the salesman ensured me that it would be okay to go on a test drive. He found the model I wante More

by roryjcrabbe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carter,
November 24, 2023

Pleased with the way they handled the sale - car as indicated and they provided all requested information More

by rleebullock
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Christina Hosley
November 17, 2023

Was deceived by the sales man in the service department on July 17th, 2023 I mean an outright lie, that he put in writing. First tried to stiff me with a non-working key, then tried to convince me that I More

by 9saraadams9
Recommend Dealer
No
Employees Worked With
Lance Smallwood
August 05, 2023

Probably the fastest and easiest car buying experience I’ve ever had. Will definitely do business with them in the future. More

by drcompton859
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Franklin
July 26, 2023

The worst dealership I’ve ever dealt with after purchasing a 2019 BMW X5 for almost 50k less than 22 days of ownership. It had a major oil leak that cost me almost 5k to repair and Don Jacobs BMW r More

by Mooredonnie1958
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Christopher Wilkerson
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