Don Jackson Chrysler Dodge Jeep Ram North

Great salesman who worked hard to make us happy We were looking for a used GMC Yukon XL and came across Don Jackson's listings on the Kelley Blue Book web site. This was late at night, but we contac We were looking for a used GMC Yukon XL and came across Don Jackson's listings on the Kelley Blue Book web site. This was late at night, but we contacted the dealership through their website and were surprised to get an immediate response. (We later learned we were actually talking with a chatbot, but it was actually helpful!) The next day our salesman, Dustin, contacted us and we drove the 51 miles to Union City—and the trip was well worth it. The place was really busy (which was a good sign), and even though Dustin was with another customer he sent us out to the lot to look at the selection of used Yukons. He'd already picked out what he thought was the best one for us, but we found one we liked even better, which had just come in and he hadn't even seen it yet. It had all the bells and whistles, decently low mileage (less than 50K), and a really great price tag. Dustin treated us really well, cut a couple corners for us (don't tell his boss!), and made things go as smoothly as possible. We buy a lot of vehicles, so we know the process, all the "tricks" dealerships use, etc. Dustin didn't jerk us around, and he got us a great deal on our trade in. The dealership didn't try to stiff us with an inflated interest rate, and they even gave us a really good deal on an extended warranty. We couldn't be happier with our new-to-us Yukon, and we've already recommended Don Jackson, and Dustin, to several friends. We'll definitely be back too! More

New Ram 1500 purchase I found a vehicle at Don Jackson online that I wanted to purchase. I called them spoke with the salesperson and requested that he actually replace his I found a vehicle at Don Jackson online that I wanted to purchase. I called them spoke with the salesperson and requested that he actually replace his hand upon the truck. He said he did and it was still here. I told him that I would be coming down tomorrow afternoon, we exchanged numbers, and he said he would have the truck ready for me. The following day the sales person calls me and asks if I'm on the way, I tell him I'm 2 hours away I'll call him when I'm close. 45 minutes away I gave him a courtesy call he said the truck is right here and it's getting clean. Upon arrival I find the sales person and he is swamped with customers, the dealership is packed which I have no control over. I show him my vehicles for trade in and give him the keys, I asked for the key to the truck and I will show myself to it and give it a quick test drive. I find the truck in the lot and the battery was dead. I had to jump it off. The vehicle was still in the lot dirty, it has never been cleaned, and it was out of gas. I told the salesperson this, and he gave me a credit card and said while I'm out test driving it why don't I go put some gas in it. Obviously he was not ready to sell me this truck, so I gave him the keys and I left. I spoke with the sales manager and explain how disappointed I was. He apologized. I called back a few days later speak with the sales manager, and he assured me that if I was still interested in that truck you would make the deal work and he had me in and out of the dealership within 1 hour. I went back a couple more days later and the truck was cleaned, fueled, and ready to roll. They took both of my vehicles on trade in, and I was able to negotiate a lower APR as well as take some off the existing sale price on the truck.. at the end of the day I bought a $42,000 truck for $29,000. Yes I would do business with him again, but just with the second sales person not the first one. Dustin was my salesperson on the second go-around, and he did everything to make sure this deal went through and it was incredibly smooth and honored every one of my negotiated requests... apparently this DUSTIN sales person has been there for quite a while, and he's not there to play games, he just wants to sell cars, and he definitely knows what he's doing!!! I give the dealership 4 stars, but I give Dustin 5 and 1/2 Stars. More

Simple used car buying experience Our 2008 Mazda 5 bit the dust, so we decided it was time to finally upgrade to the Chrysler Pacifica. We checked out deals on Cars.com and found a nic Our 2008 Mazda 5 bit the dust, so we decided it was time to finally upgrade to the Chrysler Pacifica. We checked out deals on Cars.com and found a nice 2017 for a good deal at Don Jackson. We came in, met Dustin (awesome salesperson, by the way), and walked out with our new vehicle less than 2 hours later. It was a hassle-free experience, the financing was straightforward, and Dustin was a pleasure to work with. We'll definitely do business with Don Jackson in the future. More

Very professional The people at this dealership are professional and friendly. The dealership is busy but clean and attentive to the customer’s needs. Also knowledgeab The people at this dealership are professional and friendly. The dealership is busy but clean and attentive to the customer’s needs. Also knowledgeable about products. More

Best ever! Amy was phenomenal and Chuck and Eddie went above and beyond my wildest car buying dreams!!! Best price around, best staff! I will definitely return f Amy was phenomenal and Chuck and Eddie went above and beyond my wildest car buying dreams!!! Best price around, best staff! I will definitely return for my car shopping needs! More

Great Service Recently took my 2014 Jeep into Don Jackson. Great service was provided but Chris in the service department. He kept me updated at all times regarding Recently took my 2014 Jeep into Don Jackson. Great service was provided but Chris in the service department. He kept me updated at all times regarding the status of my vehicle. Best service experience I have had since purchasing my Jeep in 2014. More

Great customer service from Trey Jackson. He was well knowledgeable of all the cars on the lot. This young man was very patient with answering all the questions that I had from Trey Jackson. He was well knowledgeable of all the cars on the lot. This young man was very patient with answering all the questions that I had, an overall very nice young man. Anyone looking for great customer service go and see Trey Jackson at Don Jackson dealership.Two thumbs up👍👍 More

Great Service! Christy, thank you for the service. You guys surely took care of our pro master. We really appreciate your dedication! We look forward to seeing y Christy, thank you for the service. You guys surely took care of our pro master. We really appreciate your dedication! We look forward to seeing you guys for our needs. More

Purchase of my Jeep Grand Cherokee Summit I have rated my experience with 5 Stars for several reasons. First, I love my new vehicle and felt like I had received a good deal on the new vehicle I have rated my experience with 5 Stars for several reasons. First, I love my new vehicle and felt like I had received a good deal on the new vehicle and a fair price for my old vehicle. Felix was a pleasure to deal with and seemed to be very upfront and open in all our communications. Other than the back and forth via text and e-mail, I believe I was in an out of the dealership in not much more than an hour. I wish all my business transactions would be as satisfying. And best of all, my wife likes the vehicle (I bought her a GLE 350 two weeks ago)!! And for your information, I debated back and forth between the BMW X5 and the Summit and feel I have made the right decision. I have owned three X5's. See y'all next time..... More

What's Going ON! My representative was very good at listening to my concerns and keeping me informed as to what was happening and the approximate time t would take to My representative was very good at listening to my concerns and keeping me informed as to what was happening and the approximate time t would take to detect and resolve issues found with my car. More