Don Jackson Chrysler Dodge Jeep Ram North

AMAZING Car Buying AND Service Experiences! My family purchased my car from Don Jackson and have been extremely pleased with the honest and consistent service we received from Patrick, their Sal My family purchased my car from Don Jackson and have been extremely pleased with the honest and consistent service we received from Patrick, their Sales Manager and later, by Brandy in their Service Department. In fact, we identified the type of car we wanted in October 2018 and, over 3 months, Patrick Heisel, along with Tyler in Sales, researched and found the exact car, within our price point, and with ALL the features we requested. They also followed up regularly with updates on the process. To my family and I, it was clear that they valued their potential customers and wanted the sale...although the profit margin was low based on what we wanted to pay. Nevertheless, Patrick's amazing professionalism and dedication was impressive enough before the sale, but it is our experience with him, and his colleague Brandy afterwards, that has impressed us the most and certainly warrants an excellent review! When we experienced a service issue that emerged after purchasing the car, we returned not knowing what to expect, once the sale was complete. We can honestly say that we have received absolutely stellar service from Brandy Gaylor, in the Service Department. From the moment my family reported the issue and our car was assigned to Brandy, she has provided nothing less that the utmost in care, professionalism and genuine concern for our family's car to be returned fully inspected and reliable. What impressed us was that Brandy took the time to listen to all concerns, assess the best approach to solving the issues, made arrangements for any outstanding Recall notices to be addressed, and took the time to explain the service process so that we were clearly informed. She maintained her high degree of care despite the line of clients that also needed service. But, beyond her professionalism, her genuine caring and concern for our possible inconvenience without the vehicle, and her updates on the progress, made the overall experience positively memorable. To be able to say that about a car buying and car servicing experience is truly rare, and to be the recipient of the amazing sales and service processes is most appreciated. The fact that we, as clients, want to let others know HOW GOOD our experience was with those employees is a testament to the respectful and professional manner in which we have been treated. It bears mentioning and these employees -- along with Don Jackson -- should be recognized, as they have made our Chrysler-buying and ownership experience more than worthy of the 5-Stars! More

Liars If I could give them zero stars I would. They sold us a car on Dec. 1 telling us it had to go to another dealer for a recall with its electrical doors If I could give them zero stars I would. They sold us a car on Dec. 1 telling us it had to go to another dealer for a recall with its electrical doors. No problem its covered under warranty I am told. After a week of waiting and calling I call the Kia dealership it was sent to, in order to find out why it was taking so long. That's when I an told by Kia that it was sent there for engine issues not a door recall as I was told by Don Jackson. I am understandably shocked and call Don Jackson they say they will make it right and fix the engine.I gave them the benefit of the doubt. Another week goes by and I am told they cant fix the engine it needs to be replaced and it cost to much. I am told by the Manager Patrick that the contract is cancelled so I am upset but understand. Now it is Jan and I am being billed for a car I have never driven and that never left Don Jackson's possession. On top of that Don Jackson still has the car listed for sale and another sales person even called me trying to sell me the car again! They are selling a car with a bad engine and they know it and I am being billed for the same car they have listed for sale. This is absolutely unbelievable! More

No pressure and a fair price. I have literally never written a review for a dealership in my life. Today I purchased a new Jeep from Don Jackson Union City. Amy Denney was my sales I have literally never written a review for a dealership in my life. Today I purchased a new Jeep from Don Jackson Union City. Amy Denney was my salesperson and she was incredible. She put zero pressure on me to buy, but answered all of my questions and ended up giving me a fair price for a great vehicle. My wife and I both agree it was the easiest process of buying a car we have ever experienced. I have already told 3 of my friends how easy it was. Thanks Amy Denney for your help and thanks Danny Jackson for helping us finish our paperwork. More

very good albert was very good at what he does. I will use him again when i buy my next van. this man knows what he is doing albert was very good at what he does. I will use him again when i buy my next van. this man knows what he is doing More

Great experience I went in to buy a new Jeep and had a great experience from start to finish. Jeffery Murphy was very helpful and knowledgeable. Additionally, the pri I went in to buy a new Jeep and had a great experience from start to finish. Jeffery Murphy was very helpful and knowledgeable. Additionally, the price of the car was what it was listed for; there were no hidden charges or add on fees. More

Great The team at Don Jackson’s was friendly and professional. Nick Burk was outstanding in his salesmanship and abilities to make this a win, win. The team at Don Jackson’s was friendly and professional. Nick Burk was outstanding in his salesmanship and abilities to make this a win, win. More

Excellent Great experience staff very friendly and helpful . Mr umar akbar went above and above to me an excellent experience with purchasing my new ram truck. Great experience staff very friendly and helpful . Mr umar akbar went above and above to me an excellent experience with purchasing my new ram truck. Don Jackson should fill very blessed to have a sale person of his caliber on there team More

HELFUL Everyone was friendly and tried to make the experience as painless as possible. The whole process was made easier by providing clear information as to Everyone was friendly and tried to make the experience as painless as possible. The whole process was made easier by providing clear information as to discounts and financing. More

Great! The customer service was outstanding! They were willing to work with what we asked for! Will buy again from them. I was recommend by a friend who has The customer service was outstanding! They were willing to work with what we asked for! Will buy again from them. I was recommend by a friend who has dealt with this dealership for years! More

My experience was smooth. Felix Brown my sales representative made the buying experience as smooth as possible. I found the vehicle that met the parameters of what I was lookin Felix Brown my sales representative made the buying experience as smooth as possible. I found the vehicle that met the parameters of what I was looking for online. Emailed the dealership and asked for their best price out the door with all taxes and fees included.Felix my sales representative quickly followed up and the price was excellent. Scheduled a test drive the next day and when I arrived the vehicle was ready to go. There was no beating around the bush and after the test drive I asked Felix to write it up. My transaction was a cash deal . While I signed the paperwork , the dealership made sure the vehicle was clean and ready to roll. Upon leaving, I was handed $ 50.00 worth of gas credit and a voucher for two complimentary oil changes. From start to finish the experience was painless and transparent and best of all no surprises. More