Don Jackson Chrysler Dodge Jeep Ram North

You know what should have been a very positive experience turned into a negative simply because I could get no response once the vehicle was purchased. I drove from Florida to purchase a 2024 Alfa Romeo, the turned into a negative simply because I could get no response once the vehicle was purchased. I drove from Florida to purchase a 2024 Alfa Romeo, the BDC lady was very nice, responsive and the salesperson Greg seemed quick to respond with the requested information. I drove up there and had worked all the numbers prior, so basically had everything done ahead of time. So wasn't like I asked much of the dealership. My only request was to make sure I had a copy of the CarFax I had signed and a copy showing the vehicle had a valid warranty ( from the manufacturer showing this). The finance person Griffin showed me a form stating the vehicle had a full warranty in effect, and said all my paperwork would be together. I gave my cashier check for the vehicle and took my packet the Finance manager had given me and left. The salesperson really did not know anything about the vehicle and could not explain how to operate a thing. I had to figure it out myself. We left and once gone I went through all the paperwork and realized that the signed Carfax was not in there nor was the paper signed by them showing the vehicle had a full warranty. I emailed the Griffin person in finance twice, no answer, text my sales person Greg, no answer. Emailed again and texted again just asking them to please scan the forms and send it. Finally, after numerous emails and texts, I got a blank Carfax(not the one I signed) sent by Griffin in Finance. I thanked him for sending it but explained yet again I wanted the signed forms, nothing, texted Greg the salesperson, no response. I even emailed stating why were they making such a simple request so difficult. No response. It's a shame what should have been a positive experience for my son's first vehicle turns into a negative simply because they cant provide what is requested. More

We have nothing but great things to say about this dealership! We were traveling in Tennessee and our Ford truck wasn't pulling our camper through the mountains like we hoped. We had been looking for dealership! We were traveling in Tennessee and our Ford truck wasn't pulling our camper through the mountains like we hoped. We had been looking for a larger diesel, but the prices were crazy! We saw an ad on Don Jackson's site and went to test drive a used truck. It had huge tires and was a bit more of a 'work' truck than we wanted. Our salesman, Horatio Vazquez, showed us a few other new trucks and we ended up leaving that night with one of them. We got to the dealership at 7pm (after a 2 1/2 hour drive from TN) and they did all the paperwork, detailed (and filled the fuel tank) and we were out the door with our new ride at 10pm. We thought for sure we would have to go back, but they got us taken care of right then. They are awesome! We love our new truck (2 days later and we have 570 miles on it already!) They have followed up to make sure we are happy and the truck is running well for us. Price can't be beat either! More

Be careful with this dealership! !! I was in process of buying car remotely told them I would buy car and started financing process with don Jackson dealership. I was told car was ava !! I was in process of buying car remotely told them I would buy car and started financing process with don Jackson dealership. I was told car was available and just waiting on the financing department for credit and then after hours of waiting checked on to find out a walk in was test driving car and they would most likely be purchasing. Which was hours after I told them I was buying, they sold to walk-in. I was promised by the manager Shawn that he was not running hard credit on application I submitted for financing because he believed the others we’re buying and when I confirmed at end of day the other person ended up buying he said application would not be ran so a hard hit would not go against my credit! I found out the next day they did run a hard inquiry and sold the car! I have never had such a bad experience with management no issues with salesman but this dealership is the reason car dealership have such bad reputations!!! Read reviews on Don Jackson north before thinking about buying a car here!!!! More

They will post a vehicle that seems worth inquiring about, looking at. Appears to be a nice vehicle, favorably priced. They’ll ask”when can you stop by? I respond “GPS says 17 mins”. Great we’ll see y about, looking at. Appears to be a nice vehicle, favorably priced. They’ll ask”when can you stop by? I respond “GPS says 17 mins”. Great we’ll see you then. Arrive, new sales person introduces himself and the posted vehicle just sold as I was entering the building. Huh… of all the luck. But not to worry Tom, we have other trucks but they are all considerably more than the vehicle we used to tease people with to get them to come to the dealership. I hope, but I doubt they considered what I suggested they could do with their truck, themselves, and their dealership. More

Although the dealership was a disappointment, my salesman, Mark, did a great job communication, met me with a smile both times I went and was well informed a lot the stock. There was no pressure f salesman, Mark, did a great job communication, met me with a smile both times I went and was well informed a lot the stock. There was no pressure from him and he was honest with me. More

Make sure you aren’t scammed by them charging you to remove or keep lowjack on your purchased car. We purchased a vehicle the first of the year 2024. We were told that LoJack was on the vehicle. For $ remove or keep lowjack on your purchased car. We purchased a vehicle the first of the year 2024. We were told that LoJack was on the vehicle. For $500 they could remove it or we could purchase it for $1,200. So my husband went with keeping it for $1,200. Dealership said the paperwork info for LoJack would be sent in the mail. It never came. Husband called. Salesman was not helpful and said he would call him back. He never did. SO I called. A women said she would send the information right out in the mail. Weeks passed and it never arrived. I called back and was left on hold for a long time. She returned and said that they would have to send someone out from lowjack. I said no it must not be on the car and we were charged for it. I could call 1-800-LoJack give them my VIN and they could tell me if it was on my car. I requested the full amount back or else. Two weeks later we were refunded. More

Had a FANTASTIC experience in purchasing our son's 1st truck from mr Corey! Couldn't have recieved more attentive and professional help from beginning to end of the whole process. Honesty and integrity wi truck from mr Corey! Couldn't have recieved more attentive and professional help from beginning to end of the whole process. Honesty and integrity with Corey and him being a fellow brother in Christ will certainly assure all further business from us in the future as well! Cannot go wrong with them! HIGHLY HIGHLY recommend!! More

Purchased a 2022 Tesla Y from the dealership and while I was on the way home about 2 hours away the front end would squeak and make a terrible noise when I would turn. I spoke to the salesman and he informe was on the way home about 2 hours away the front end would squeak and make a terrible noise when I would turn. I spoke to the salesman and he informed me I could bring it back. When I returned to get the vehicle I noticed it was still doing the same thing and he stated that the ball joints were “loose” and were tightened up which was untrue. I took the vehicle to Tesla in Chattanooga and they informed me that the upper control arms were worn, which was replaced at about $1000.00. I gladly paid Tesla and contacted the salesman at Don Jackson due to him requesting to see what was wrong with the vehicle. I asked the salesman if they would pay and he responded back “we sold the vehicle for the cost we had in it, so we don’t have any money to assist with repairs (I had only driven the vehicle from the dealership to my house). The vehicle went through our service department and nothing was found”. I wouldn’t recommend buying any vehicles from this dealership! More

Tried to sell me $895 detail package for armour all and windex. Tried to charge $1295 for LoJack which I refused. Finance guy unprofessional, didn't introduce himself as the finance guy just walked in an windex. Tried to charge $1295 for LoJack which I refused. Finance guy unprofessional, didn't introduce himself as the finance guy just walked in and started talking rates. Another sales guy faked a ploy like he had an interested buyer in the car we were looking at. We were the only customers there! Sales guy was a dud, did not know his own inventory and his only input was that the car was blue. We found it $1000 cheaper online from the list price which was honored after showing him the add. Do not recommend this dealership. More

Eric Palmer assisted us with buying a Volkswagon we found on line, and this is more of a review of how he personally assisted us. It is a pleasure to work with someone who does precisely what they promise. A on line, and this is more of a review of how he personally assisted us. It is a pleasure to work with someone who does precisely what they promise. After a few decades of working with contractors and salesmen I never do surveys unless something is really different. Eric made sure a couple of items ( minor but obvious ) on the car were fixed before we even left the dealership, and arranged for an amazing "dent-guy" to perform magic on blemishes at a very reasonable rate. He did, of-course, offer all the invoice add-ons like warranties and such, that dealers encourage, and gave the features they provide but did not do or say anything slippery or twisted. Seems that transparency and honor might becoming rare, so, I think Eric deserves better than my usual avoidance of reviews. More